OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

275 ratings and 164 comments received in the last 90 days.

27 January 2026

Alison was excellent!

23 January 2026

Alison was very professional but also friendly,helpful and very patient with all the questions asked her.

22 January 2026

Very pleased with car and service from all at Bowkers

17 December 2025

A really positive, helpful and friendly experience.

16 December 2025

Maddie was very experienced with the model of car I wanted also there was a very long delay with the car and she kept me updated though out the whole process A credit to the Bowker Group

03 December 2025

Dealt with Eleanor at the Preston branch and the service we received was fantastic! She was incredibly friendly and informative and helped us get the best deal in a timely manner!

02 December 2025

Excellent service from initial discussion to test drive

23 November 2025

I have purchased several new BMW fromBowker BMW in Preston and have always found them to be a delight tondeal with.

01 February 2026

Efficient. Friendly. Good regular comms with my service rep.

31 January 2026

Lost one star for automated phone calls. Very impersonal and getting a reminder at 7am was very unwelcome. Would be helpful to have the cost estimate in an email or text message not just verbal over the phone

31 January 2026

Prompt and friendly service. Michael understood the issue very rapidly and parts identified and supplied quickly.

31 January 2026

Very efficient, courteous and professional

31 January 2026

My car was in for two weeks no updates Was informed my car was ready, only to arrive and be told it wasn't. Meetings had to be cancelled - very inconvenient. Was informed it would be ready later that day and was only last thing the following day.

29 January 2026

Overall okay however 2 problems; 1) I wasn't contacted at all until about 4:45 in the evening to collect 2) I was charged £90 for a diagnostic on sticking fuel flap and told needed a new one. I tried WD40 when home and that worked! £90 wasted

29 January 2026

Excellent service and professional advice . Ben Smalley especially.

29 January 2026

Tires where fitted promptly and cost quated was the price I paid .

28 January 2026

Excellent experience. Receptionist told me where to go. The man who took my key and signed me in explained how long it would probably take. I received an email explaining how my inspection had gone and fully explained any issues.

28 January 2026

Everyone was so helpful, specially Ben.

See all reviews
Contact us

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Our contact details

FIND Bowker Preston BMW

Address

  • Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

  • Mon–Fri:08:30 - 18:00
  • Sat:09:00 - 17:00
  • Sun:CLOSED

Phone

  • 01772 769976
Map
Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map

Address

  • Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

  • Mon–Fri:08:00 - 17:30
  • Sat:08:30 - 12:30
  • Sun:CLOSED

Phone

  • 01772 769976
Map
Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map

Address

  • Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

  • Mon–Fri:08:00 - 17:30
  • Sat:08:30 - 12:30
  • Sun:CLOSED

Phone

  • 01772 769976
Map
Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map

Address

  • Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

  • Mon–Fri:08:00 - 17:30
  • Sat:CLOSED
  • Sun:CLOSED

Phone

  • 01772 769976
Map
Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map