About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

238 ratings and 157 comments received in the last 90 days.

07 April 2026

Excellent service from Eleanor very professional and friendly

04 April 2026

Alison was very helpful from start to finish

28 March 2026

From walking into the showroom to handover we were treated with a memorable and great experience. The sales advisor was excellent and communicated with us throughout, nothing was too much trouble.

26 March 2026

Madeline Porter was prompt in dealing with matters and helpful in answering my questions. She was confident and knowledgeable.

24 March 2026

Very quick, very helpful, professional and friendly, everything explained clearly

24 March 2026

Everything was well done even when the car had an issue before delivery Bowkers where honest and helpful

16 March 2026

Service from start to finish was excellent.. All details discussed and confirmed remotely as my base was in Scotland. Continually kept informed at all stages of the process, and very impressed with the handover procedure on day I collected new car.

15 March 2026

Many thanks to Alison Prowse who was the first sales member to ask if I needed any help after being in the showroom for several minutes looking at my desired car. Alison was a pleasure to deal with and made the whole process trouble free.

15 March 2026

Although I have encountered issues in the past. On this occasion the staff at Bowkers (Megga,Jordan ) provided an excellent service.

10 March 2026

Madeline and bowker both tried their utmost to come up with a deal that was good for both of us

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09 March 2026

Excellent service through the sales and delivery process

03 March 2026

Excellent and efficient service Great attention to detail Patient and polite Made the process easy and smooth

24 February 2026

Nothing but helpful experience from the beginning. Eleanor was really great and went above to help me even with normal restrictions originally stopping her.

15 February 2026

Jordan was superb. Made everything so easy. He is a credit to BMW.

14 February 2026

Would of expected a tank of fuel for a 75 k car

12 February 2026

This is the 10th vehicle we have purchased from Bowkers and al always the service is superb. With 3 vehicles purchased in the last 12 months quality of service is why we keep coming back

08 February 2026

The staff at the centre went out of their way to support my requirements and find the right vehicle for me.

27 January 2026

Alison was excellent!

23 January 2026

Alison was very professional but also friendly,helpful and very patient with all the questions asked her.

22 January 2026

Very pleased with car and service from all at Bowkers

11 April 2026

Sale advisor doesn't have idea abt customer service. She put blame on me instead of finding resolution.

11 April 2026

Staff were helpful and professional. Car was serviced while i waited and cleaned also.

10 April 2026

Poor communication Part of the work I asked to be done, wasn't done. The engagement I did get back constantly felt like they were in sell mode and not like they were providing me a service - Updates on progress were completely inadequate.

10 April 2026

Excellent

07 April 2026

Really happy with the service provided, after feeling very dissatisfied with the level of after sales service/communication from other BMW centres it was a welcome relief to deal with Bowker - The lady that dealt with us was competent and personable.

06 April 2026

It would have been 5 stars if you had continued to give me a video of vehicle check and printed after sale report with Tyre report

06 April 2026

Good customer service and care for clients. My concerns re my car were listened to and acted on.

06 April 2026

All organised

31 March 2026

Very quick and efficient

31 March 2026

This year, i am completely satisfied with Bowker, Preston with my experience during my recent MOT. The is a huge improvement on the same time last year when i also had a full service and my experience then left a lot to be desired.

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28 March 2026

After tyres exchanged to summer pressure sensor not been updated and tyres Pressure was below recommended. So need to do check myself and go to petroleum station to sorted it out. ??. Not happy about it at all.

28 March 2026

very welcoming and professional staff

28 March 2026

I have been a customer at Bowkers for over 10 years and the service has always been at a very high standard. The staff are professional, polite and helpful. Nothing is too much trouble. Thank you

26 March 2026

fantastic service

25 March 2026

Good service end to end. I was contacted by Bowker to book my service. They also arranged a courtesy car. Amy followed-up on the day and kept me informed of progress and when to collect. Top service and very proactive!

24 March 2026

Very professional friendly polite and knowledgeable

24 March 2026

I was asked if I would like my vehicle to be cleaned, when I received a call to tell me what time I could pick my car up I was again told my car would be cleaned. Picked my vehicle up at the agreed time walked to my car it had not been cleaned thanks

24 March 2026

Despite my car developing a fault that means it is now off the road, Bowker have done everything they can to keep me mobile.

24 March 2026

Excellent service as always. Especially Reception, Justin and the Mechanics in the servicing department!

23 March 2026

Very customer focussed. Managed to change my appointment time at short notice. Thank you

21 March 2026

My car didn't pass the MOT for various reasons but the service staff replaced the required parts and now it drives like a dream. I was very happy with Ruby's communication and help. Thank you

21 March 2026

Length of time was excessive for an MOT , brake fluid change and a tyre replaced...5 1/2 hours.

19 March 2026

Excellent service

18 March 2026

Staff were polite and understanding. Listened to my request and arranged for an engineer. Unfortunately, the rattle issue couldn't be replicated and was dismissed

18 March 2026

Prompt attention. Welcomed at reception. Kept informed of detail of the service. The valet after service was a great 'extra'.

18 March 2026

excellent service from BMW from start to finish.

17 March 2026

Very good service from Bowker Preston

17 March 2026

Swiftly and efficiently dealt with

17 March 2026

They made it very easy for me, the car felt amazing after

16 March 2026

MOT while I waited - all good. Would be better if a check was added that that auto headlights are put back to auto. As I, and I suspect many others, don't check that when getting back in the car.. And then only realise after a potential accident.

16 March 2026

Mediocre customer experience on the day.

16 March 2026

First class service as always. Kept me informed throughout. Made me comfortable in the showroom/ waiting area.

15 March 2026

Pleasant, efficient professional service.

14 March 2026

no hassle , my work was completed on time

14 March 2026

Lovely welcome, speedy service

14 March 2026

It is our first experience of BMW and it was great

13 March 2026

Alison was helpful, friendly and explained everything well

12 March 2026

Work was completed in time allocated and done well. Even had time to fit a new tyre.

12 March 2026

Amy looked after me so well. She was very friendly and professional. Thanks to Amy I would have given 5 stars! However, when the inside of the car was cleaned a seat belt buckle was broken, next to a car seat so clearly needed for kids.

12 March 2026

Service was excellent, Amy was great

12 March 2026

Friendly helpful staff. Very pleasant and approachable. Was made to feel welcomed, offered a drinks and refreshments. Kept informed about the progress of work being carried out. Have always received excellent customer service.

12 March 2026

The service itself was fine, however I did have a concern over advice provided on tyre replacement. A measured tread depth of what looked like 3.8 mm was rounded down to "around 3 mm" and replacement advised, which seemed premature.

11 March 2026

All work carried out, lovely staff.

11 March 2026

Quick response and resolved the issue.

11 March 2026

Polite and knowledgeable staff. Excellent welcome and good communications

10 March 2026

Friendly and helpful reception staff and Amy Hughes who checked my car in and out is a real credit to you. She always goes above and beyond, is friendly, kind and very knowledgeable. A complete star.

09 March 2026

Excellent Service from Service Advisor Ben who's knowledgeable,Kind,was very helpful in solving my Tyre insurance with the insurance company and followed up every update on the car with me over the phone.

09 March 2026

Excellent friendly service. Car dealt with as expected. High quality work

07 March 2026

Overall very happy with the centre no complaints

06 March 2026

I have paid £120 for doing nothing ask David why he changed me £120 for

06 March 2026

From start to finish the process was excellent

03 March 2026

Everything seemed to be okay this time, although I am still waiting for a quote for a new battery, which I have been told I will get twice now! Once on the Saturday when the car was at BMW, the second when I chased it. But still no quote.

02 March 2026

Everyone was very nice and welcoming and the waiting area was very nice with a coffee machine and the TV showing the Olympics which kept me entertained whilst I waited.

01 March 2026

Previous experiences have been excellent however in this case I was kept waiting longer then expected.

01 March 2026

Ben Smaley was very knowledgeable and had excellent communication skills. From booking the car in to a phone call daily with the progress of the repair. A well organised service advisor. A credit to Bowker BMW.

01 March 2026

Easy smooth transaction

28 February 2026

Speedy service and accommodating

26 February 2026

Car was serviced in the allocated time with a video report. Washed afterwards. Staff are always polite and helpful

26 February 2026

Overall very good, although the BMW badge had somehow become unstuck and we found it on the passenger seat!

26 February 2026

Informed. Ready drop off and pick up.

26 February 2026

Received an unfair MOT assessment. The assessor was extreme and petty. I trusted BMW for a fair assessment. My vehicles history is now affected showing my ownership in poor light. The assessor lacks fairness and common sense.

26 February 2026

They were very accommodating with my service needs. They were able to change my service time last minute after I had a sudden change of circumstances. Service department staff were friendly and professional, was a stress free experience

26 February 2026

Very accommodating

24 February 2026

Tom Murphy did take care of all the deal for me, very friendly and professional. I have been dealing with Bowker Preston since 2011 and I have always been very satisfied

24 February 2026

I fully trust them

24 February 2026

Professional and good customer care

24 February 2026

Easy to book

24 February 2026

I did ask for the car not to be cleaned and it was cleaned so did not follow instructions. Also confusing why the expected service charge looked cheaper in the app compared to the actual price paid at the dealership.

24 February 2026

EXCELLENT SERVICE AS USUAL

17 February 2026

Delayed completion over weekend and then extra day. Had hire car but was not made aware that I would be charged £20 per day due to the parts delay

17 February 2026

I got charged for a satnav upgrade which head office told me was free

17 February 2026

Customer service was good. A separate survey should also be sent on experience of BMW ownership to allow more valuable feedback on your cars

17 February 2026

Excellent communication at every stage, servicing was very prompt and as expected.

16 February 2026

Well looked after , nice surroundings, coffee biscuits , reading material

16 February 2026

Staff very efficient and courteous

16 February 2026

Great service today. Service desk very helpful both on pricing tyres for me and managing the process of MOT and service. Good price on rear tyres. Visual healthcheck video was the best I have ever had. Very thorough and detailed

16 February 2026

Excellent service. Excellent communication. Excellent efficiency.

16 February 2026

Very pleasant service.

16 February 2026

Good service and kept up to date with when it'll be ready

16 February 2026

MOT and service done on my car. The whole process from making the appointment to the tests being carried out and in between was very professionally executed. I was kept informed throughout the day via email and text message.

15 February 2026

All went to plan

14 February 2026

The work was completed on time and the car was returned in good condition.

14 February 2026

A fantastic level of service recieved from start to end.

12 February 2026

Car was taken in asap and fault heater replaced quickly.

11 February 2026

Fast, friendly and professional service

11 February 2026

I shouldn't be without my car for 4.5 days for a simple warranty job. Otherwise not a problem.

10 February 2026

The work I specifically planned was not recorded. A brake disc replacement was planned but I was not aware and didn't require.

10 February 2026

Good service and very helpful

09 February 2026

made room for the car to be looked at as I turned on the spot and was able to leave the car and return late afternoon. Had an issue following a software update. So far so good following a reinstall of the software.

09 February 2026

All the staff were extremely polite and helpful My car only came came in for a recall but when I received it back it was if it had just come out of the showroom never had it looked so good my compliments to the valleters and mechanics

09 February 2026

My mother waited for the repairs to be done she is disabled and can't sit with her legs down for long periods so she needs to elevate them and the assistant told her to put her legs down did not ask her why she had them up considering previous visits

09 February 2026

Fantastic

08 February 2026

Professional and courteous team members accross sll departments..

08 February 2026

Great and fast service as always!

08 February 2026

Very professional service. All the staff were exceptionally helpful and friendly and offered tea or coffee while I waited. The car came back in pristine condition.

07 February 2026

Everything explained clearly and the work done was quality

05 February 2026

Everything explained properly. Good job done.

05 February 2026

On time appointment. Satisfactory response on reception. Good free service

05 February 2026

Made very welcome and car (airbag recall E46 M3) was ready on time. Thorough safety check carried out.

04 February 2026

Work done satisfactorily and promptly.

04 February 2026

Excellent communication from the team whilst my vehicle was with them.

04 February 2026

Excellent Service, with curtesy car provided

03 February 2026

So helpful

03 February 2026

Was able to get the vehicle assessed and repaired in a short period of time. Allowed me to spread the payments out monthly and recommended me a body repair shop. The car is also now running excellent.

03 February 2026

David was very good, kept me informed, a nice surprise!

02 February 2026

No stress. Drop off was easy and efficient.

02 February 2026

Staff were lovely and dealt with me in a kind and professional manner, always smiling!

02 February 2026

Gudrit Singh very approachable and helpful salesman.

02 February 2026

After dropping the car off, I was told that I would be updated throughout the day, heard nothing, no progress, no collection time. I made my way to the dealership prior to it closing. On arrival the main concern was taking payment for the insurance!

01 February 2026

Efficient. Friendly. Good regular comms with my service rep.

31 January 2026

My car was in for two weeks no updates Was informed my car was ready, only to arrive and be told it wasn't. Meetings had to be cancelled - very inconvenient. Was informed it would be ready later that day and was only last thing the following day.

31 January 2026

Lost one star for automated phone calls. Very impersonal and getting a reminder at 7am was very unwelcome. Would be helpful to have the cost estimate in an email or text message not just verbal over the phone

31 January 2026

Very efficient, courteous and professional

31 January 2026

Prompt and friendly service. Michael understood the issue very rapidly and parts identified and supplied quickly.

29 January 2026

Tires where fitted promptly and cost quated was the price I paid .

29 January 2026

Overall okay however 2 problems; 1) I wasn't contacted at all until about 4:45 in the evening to collect 2) I was charged £90 for a diagnostic on sticking fuel flap and told needed a new one. I tried WD40 when home and that worked! £90 wasted

29 January 2026

Excellent service and professional advice . Ben Smalley especially.

28 January 2026

Poor customer service, would've been stranded without a vehicle all weekend if I didn't call bmw UK to intervene. Also requested call backs and had to constantly keep chasing to get through.

28 January 2026

No idea what work has been done, no paper work no health check, fault still exists, gave details of exact fault, no one read them, after over a decade with BMW worst service ever received.

28 January 2026

Great Service

28 January 2026

Excellent experience. Receptionist told me where to go. The man who took my key and signed me in explained how long it would probably take. I received an email explaining how my inspection had gone and fully explained any issues.

28 January 2026

Everyone was so helpful, specially Ben.

27 January 2026

Amy was absolutely fantastic. Kept me informed and everything she could to make the experience a good one.

27 January 2026

Thorough to deal with and informative.

26 January 2026

Polite and professional staff. Work completed as requested.

26 January 2026

Very happy with everthing you did for me regarding my car PY07FPJ. However i don't understand why i wasn't provided with any outcome/information regarding the 2 safety recalls which was the main reason i brought the car in. Please could you elaborate

26 January 2026

My car was in just for a few hours and given a full clean.

26 January 2026

The garage was good with refreshments provided. Staff were courteous.

26 January 2026

Amy was fantastic. Above and beyond to help me

26 January 2026

Booking in was smooth and quick. Arrival was easy with the digital drop off box. The video health check was thorough and clear. The only thing I'd like to change is the collection. The wait was very long.

25 January 2026

Service as always was exemplary. However - I used the online check in and check out. The issue was fixed - although no real explanation of what was changed/ fixed/ updated. I also requested new windscreen wiper blades - not fitted.

22 January 2026

I was very disappointed when I was told I couldn't have my car hoovered because I declined to have it washed.

21 January 2026

Good service throughout the interaction with Bowkers personnel, and everything carried out as discussed

21 January 2026

1) I'm not happy as you have broken a chrome strip on the passenger door sill. 2) You've not replied to my email complaing about this.

20 January 2026

Our car was taken into the workshop promptly and was ready by the time given. It was also returned to us having been cleaned inside and out.

19 January 2026

Over priced battery investigation. No cost at halford or quickfit

17 January 2026

I was waing 30 minutes before anyone booked the car in. I was then informed it would take two hours. Last time I had this done at your competitor's it was half the time. I asked for a diagnostic check on a intermittent fault which I considered expen

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Our contact details

FIND Bowker Preston BMW

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

01772 769976

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01772 769976

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01772 769976

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:CLOSED
Sun:CLOSED

Phone

01772 769976

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map