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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
382 ratings and 191 comments received in the last 90 days.
14 March 2025
Welcoming. Professional. Friendly. Smooth process
13 March 2025
Alison Prowse our sales lady was fantastic, extremely helpful in helping us to navigate our way through what is an enormous choice of options offered by BMW. Alison made the whole experience stress and worry free.
11 March 2025
Excellent service from when Alison was involved.
10 March 2025
Katie was brilliant with us from start to finish and nothing was too much trouble for her to deal with. She is a credit to the company.
08 March 2025
Talked through every stage.
07 March 2025
We were looked after by Matt Tinsley whom we found to be extremely helpful ,friendly ,professional and knowledgeable ,we felt in safe hands during the purchase and he made the delivery a fantastic experience -keep up[ the excellent work !
07 March 2025
Friendly, helpful and keen to do business Not condescending or dismissive at all, which can be experienced elsewhere. Overall a very pleasant, personal and low stress experience.
06 March 2025
The handover went really smooth and Katie went above and beyond to make sure I felt comfortable with all the setting on my car before left.
02 March 2025
The sales staff were brilliant and helpful throughout. Everything was explained and the hospitality was great. Katie Catt my sales person was outstanding and went above and beyond.
26 February 2025
Everything was explained at each stage and any questions were answered promptly
25 February 2025
Great introduction to model of BMW prior to purchase. On securing the order I was kept up to date with delivery etc. Presentation on delivery was very good and a smooth collection.
11 February 2025
Alison gets to know her clients and how they want to be communicated with. Not everyone wants a phone call for every contact.
09 February 2025
Everything explained clearly and I was kept informed at every step
09 February 2025
I was kept informed at every step of the way. The hand over of my previous BMW vehicle was so easy when I look back at how the PCP hand-back process was some years ago. The collection process of my new car was seamless
04 February 2025
Great service by. Alison
01 February 2025
Car waiting immaculate and assistance to set up anything and showed around the car, everything made to feel very special.
31 January 2025
I purchased the car remotely (by phone/ e mail). Every detail was managed satisfactorily by the BMW Sales Representative, Bradley Loram, including the transfer of my personal number plates. When I collected the car everything was perfectly organised
23 January 2025
We where very satisfied. Alison was very helpful, Knowledgeable and kept us updated all through, the time from when we ordered the car, to delivery, which was about 16 weeks.
19 January 2025
Matt Tinsley kept us updated every step of the way. Nothing wa too much trouble.
19 January 2025
No messing about.
19 January 2025
Excellent personal service. The amount of digital signing of documents is a bit tedious compared with the ancient paper process!
18 January 2025
Service was brilliant. Especially the handover process.
15 January 2025
Kept up to date with everything
15 January 2025
Polite efficient and friendly people
07 January 2025
I was completely satisfied even though staff were off with illness. Everyone pulled together with the handover of my new car.
02 January 2025
Couldn't rate them any higher
15 March 2025
Not completely satisfied because I requested an exterior wash and internal vacuum which didn't happen
14 March 2025
All good. Good communication
14 March 2025
Bowker sent me a video of them working on my car which was very informative
14 March 2025
I have always been impressed by the company's courtesy at service reception and the attention to detail of the service staff. I would certainly consider a further vehicle purchase from Bowker.
14 March 2025
Swift and efficient service.
13 March 2025
No issues with process
13 March 2025
Excellent service from the customer service team who worked hard to find a matching tyre for one that had sustained damage. Unfortunately, the wrong tyre was fitted but the error was corrected next day. Other disappointment was a poor car wash!
12 March 2025
Overall very good. I did select complementary car clean on the checkin portal, but this was not completed.
12 March 2025
Extremely satisfied
11 March 2025
as ever, all staff very well appointed and courteus
09 March 2025
Had to chase for updates in. Y service. In now have a squeaky noise coming from my brake suspension area. ever since taking in to BMW. Wasn't there before. More hassle to rebook and take back in
09 March 2025
when collecting car ,the lights had been left on pus the seat was reclined as far as possible ,impossible to drive like that,(why?)so I had to start making several adjustments.
07 March 2025
I believe quality workmanship comes with well trained and experienced staff and Bowker proved this. Satisfaction also comes with great execution of service, which I experienced at Bowkers
07 March 2025
No problems at all
07 March 2025
They did the service on time and I couldn't get back to pick the car up so arranged for the next day
06 March 2025
Repair done to my satisfaction
06 March 2025
Staff extremely helpful & friendly as well as knowledgeable-very clean and comfortable throughout
05 March 2025
See above
05 March 2025
Staff attentive, all questions answered promptly and visit handled in a timely manner.
04 March 2025
Fantastic communication and service throughout.
03 March 2025
Exceptional customer service, and Laura Heaton was fantastic in managing the situation
03 March 2025
Everything was explained to me clearly without complication. I was left to manage my own time whilst I waited and not pestered. Notified when jobs were complete and was dealt with in a warm and positive manner.
03 March 2025
car collected and returned, work done (albeit expensive for brake discs)
03 March 2025
Very helpful
03 March 2025
All good. Friendly helpful staff
03 March 2025
Been with Bowker for many years, but the use of the app, key drop off and lack of personal contact with the service team is a retrograde step in my opinion. BMW are expensive to maintain and part of compromise was personal service, not text/email etc
03 March 2025
I was sent a video of my car being checked with explanations of the work in progess.
02 March 2025
Great staff, good service.
01 March 2025
My vehicle was out of warranty but because I buy my service plan I was not charged for the work
28 February 2025
Incomplete work
27 February 2025
Always efficient and staff. Were helpful
26 February 2025
see previousbcomments
25 February 2025
I was completely satisfied
25 February 2025
Great service and communication From Bowker.
25 February 2025
VERY PROFESSIONAL SERVICE
24 February 2025
Happy customer, actualy they make me feel like a guests. This why happy guests always come back.
24 February 2025
As above. Also appreciated personalised experience and free vac and wash
24 February 2025
as above
24 February 2025
I was dissatisfied due to inconsistencies in BMW's health check process. A differential leak was missed in one check but flagged as critical 151 miles later. BMW suggested the first check was flawed but took no accountability.
22 February 2025
Completed work required in timely manner
19 February 2025
Overall not a very pleasant experience.
19 February 2025
Satisfied with the customer care
19 February 2025
Laura was exceptionally professional and kept me updated
18 February 2025
Deducted 1 star for length of time taken
18 February 2025
See above
18 February 2025
I have confidence that all work is done properly.
18 February 2025
As above
17 February 2025
Reasons above.
17 February 2025
Could have been slightly faster but otherwise no complaints at all.
16 February 2025
Fantastic service throughout, full email of findings and a clean car at the end
14 February 2025
See above comments
13 February 2025
Service was fine, no particular issues
13 February 2025
Within 10 miles of receiving my car back from having an identified engine fault fixed the fault warning has re-appeared and has had to be re-booked in. However this will not be carried out immediatly but will have to wait 2 1/2 weeks.
12 February 2025
Great communication on progress and pleasant staff always happy to help
12 February 2025
Longstanding Service
11 February 2025
It cost me nothing - a rare event when dealing with BMW.
11 February 2025
All staff who I interacted with were very professional
11 February 2025
Would have been a 5 but was told about something in the tyre and advised could repair for £30. Local tyre company checked and tyre want punctured and they didn't charge me.
10 February 2025
Asked and answered above.
10 February 2025
Timings were perfect and my car was beautifully cleaned
10 February 2025
Only a very minor training point, the guys on reception didn't know what the WiFi was called.
10 February 2025
As above. All questions clarified to detail
09 February 2025
Job done quickly and friendly service
08 February 2025
I had no complaints
08 February 2025
The process for the service is okay. But it's all about getting you to spend money.. Visual checks etc. All aimed at almost scaring the customer into having non essential work done.
07 February 2025
Improved since last time
07 February 2025
As above, history with Bowker's has been excellent otherwise 1 star would have resulted.
07 February 2025
Feedback provided during the service
07 February 2025
As it was a rare mechanical problem i think BMW should have covered it all despite the car being out of warranty.
06 February 2025
Good experience all round always offer coffee
06 February 2025
Very good service.
06 February 2025
Paid over £100 for 3 years service, I guess this was it! Video showed the brake disc & tyre tread testing. However, no evidence of break fluid change or battery check! The paperwork states exhaust was fine and cooling system (they don't, electric).
05 February 2025
Again very pleased
04 February 2025
Generally really good however twice now work I requested done I have had no paperwork to back it up
04 February 2025
Nice people
04 February 2025
Always really helpful and efficient.
03 February 2025
On time and good information
03 February 2025
never a problem
03 February 2025
Very polite staff lovely showroom
03 February 2025
No issues
02 February 2025
Customer service was good with communication throughout. Spent almost £4000 pounds with car in for three days and the car was not washed on it's return.
02 February 2025
Work is carried out to a high standard. Staff are helpful, friendly and informative.
02 February 2025
The overall service experience itself was excellent; my only observation was associated with the travel to/from the workshop. I was not made aware of the option for home collection (vs taxi). Particularly positive feedback about Amy.
01 February 2025
Dave from sales was great very helpful and keeping you up to date with what is going on , liked his personality.
01 February 2025
Always satisfied with staff on phone or when in in person.The emac service plan is good and is useful for use that you offer pick up and delivery
31 January 2025
Great customer service from my initial inquiry to collection my M5 , Andrew Hume offered great advice at all stages and the vehicle was presented very well when I collected really pleased with the service I received on 31st January Regards Michael
31 January 2025
Fantastic customer service
31 January 2025
Conflicting information and cannot peak to the same person when you phone
30 January 2025
Excellent service from Gurdit and Heath
30 January 2025
I was provided with an detailed summary re the current status of my vehicle
30 January 2025
Gave courtesy car when lease company did not communicate with me properly
30 January 2025
I just get the feeling that there was no care and attention from the service team and whether it is because they are just too busy but these things were missed and should not have been. I had paid extra for the cabin to be fumigated i dont think its
29 January 2025
Efficient
29 January 2025
The attitude of people within your corporation needs to be re assessed across the board. Even looking around at the cars whilst waiting was uncomfortable to say the least. Not one person approached to discuss any of the cars.
28 January 2025
Everything went to plan, as it usually does.
28 January 2025
Knowable service desk staff (Natasha)
28 January 2025
Really good service as always from the staff
28 January 2025
The price was competitive and the service centre is
28 January 2025
Great service. Friendly reception staff and service staff. Nice waiting area and coffee. Car cleaned.
28 January 2025
Happy customer
28 January 2025
Customer Service see above.
27 January 2025
Justin was a great sale advisor and really helped us with our questions and the repair needed for our car!
27 January 2025
I trust them to do a good job and to not rip me off.
27 January 2025
Efficient service just for an ADBLU topup
27 January 2025
Wry efficient, polite and explained everything
27 January 2025
Great service, but £15 per day for a courtesy car seems expensive.
26 January 2025
Lack of support and understanding of the issue involved.
26 January 2025
all very good
26 January 2025
Flawless except do for one thing which seems ill considered. My SOS emergency link is intermittent. I was told that I would have to pay £180 to have the automatic test machine connected to diagnose the fault. This annoyed me and I will not progress.
26 January 2025
Service staff very helpful and it feels like they try to provide the fairest prices possible. Service/waiting area also pleasant and comfortable.
26 January 2025
Friendly staff
26 January 2025
Pleasant knowledgeable staff
25 January 2025
The car was presented back to me cleaned with a full explanation of my cars present condition
25 January 2025
Polite staff
24 January 2025
All that I asked of Bowker was completed with no inconvenience to me.
24 January 2025
Professional service
23 January 2025
Any is brilliant. Clear communication, no jargon and very flexible.
23 January 2025
All work completed in a timely manner , and the staff are polite and professional.
22 January 2025
Sometimes difficult to contact service department via telephone. Reception staff are most helpful when the aforementioned happens.
22 January 2025
He kept me up to date with progress over the coming days.
21 January 2025
Confused information about collecting my car
21 January 2025
fast efficient service
21 January 2025
Excellent service from Alison Prowse. Very knowledgeable and helpful.
20 January 2025
The people on reception were very friendly
20 January 2025
Done quickly Car cleaned polite and efficient staff
20 January 2025
Excellent service
19 January 2025
It all went well and the car was returned to me on time and it was sparkling following its complimentary wash!
19 January 2025
They kept us informed when the car will be ready.
18 January 2025
Unprofessional. I had t keep chasing for an update! Terrible!
17 January 2025
Really efficient and mindful
17 January 2025
The service took longer than expected
17 January 2025
Kept very well informed, service was brilliant and sure were very accommodating to my needs.
16 January 2025
Staff were very accomodating in getting the csr back to me a little earlier. i needed the car later in the day but hadn't known this when i booked the car in. Thanks again.
16 January 2025
The car was collected, serviced and returned in 4 hours!
15 January 2025
A little expensive but probably comparable with other manufacturers
14 January 2025
My experience was very positive
14 January 2025
I really have to commend those at Bowker, both at Blackburn and Preston and in particular the person in overall charge of the service team, Stuart Rose . He demonstrates exactly what customer relations should be like.
14 January 2025
Excellent care
13 January 2025
Efficient and friendly
12 January 2025
Very satisfied, technician picked up a potentially dangerous problem with a tyre and it was fixed at a competitive price.
12 January 2025
Efficient, quick and friendly service
11 January 2025
sorted out our problems in a professional manner, especially Natasha, wow, what a credit she is to Bowkers, helpful, knowledgable, polite, a can't begin to tell you how brilliant Natasha was.
10 January 2025
Good communication
09 January 2025
The service team I spoke to on both occasions were extremely friendly and helpful and dealt with my service and the following request professionally and efficiently. I have mentioned this to a number of friends and family who also have BMW cars.
08 January 2025
Great service and people to deal with
07 January 2025
Communication was great with regards to my service, but I didn't get a response when the technician said they would look into another issue that they previously identified when it was in for a warranty repair. Unsure of outcome or if work done.
06 January 2025
Kept well informed and no issues with anything.
06 January 2025
Excellent service
04 January 2025
Would give them 5 if they had accepted my car in when I called and hadn't had to go through roadside first
02 January 2025
Friendly helpful did a great job
02 January 2025
Little disappointed that my car is showing an outstanding service for "emission inspection". I don't understand why this wasn't done at the same time. I guess I now need to take time off work to bring the car back into the dealship
02 January 2025
All very straight forward, was completed in a timely manner and the waiting area was pleasant
01 January 2025
From initial enquiry at parts dept thru repair booking, maintenance and pick up, all went efficiently
29 December 2024
Service carried out efficiently and any problems identified
29 December 2024
I was completely satisfied.
28 December 2024
Headlight allignment not completed. Health check update, unknown. Booked in for rear suspension after last health check as I now have banging whilst driving, work not done, informed it's only dust covers missing. Bang still present.
28 December 2024
Pick up and drop off service great. Technician communications great. Service communications really poor. I've still not had a return call from my 3 calls to Dave Valentine and still don't know if my tyres/brake pads have been changed. Won't return.
28 December 2024
1st class dealer
26 December 2024
Better communication on collection time. The store closes at 12:30 but I was sat for much longer waiting
24 December 2024
Problem fixed.
23 December 2024
Apart from what is scheduled they check the general condition and advise on any problems you didn't know about.
23 December 2024
Very helpful staff looked after very well
23 December 2024
Ease of booking, customer experience.
22 December 2024
I wouldn't give 1 star after the treatment sustained over a 4 year period over the two vehicles purchased.. !
15 March 2025
Impeccable professionalism