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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
268 ratings and 149 comments received in the last 90 days.
25 June 2025
All within expectations.
24 June 2025
See above
20 June 2025
Alison has been fantastic to deal with
19 June 2025
The service we received was excellent! Everything was explained extremely well, we are delighted with the car. 10 out of 10
10 June 2025
Please see above. Simon Dickason is amazing and also professional. He was in my 20's and still is when I've just turned 50. Thanks so much Simon for your support and hard work and being so trustworthy. I'll be remaining with BMW for as long as I live
02 June 2025
Helpful and informative with regular updates from Alison
01 June 2025
Alison the sales executive was outstanding in her communication, support and product knowledge. I don't say this lightly but Alison and Megan are an outstanding team who understand the brand and importance of relationship based selling
26 May 2025
The staff at bowker where extremely friendly and helpful despite there being issues in the original purchase of the car.
17 May 2025
Alison Prowse was very profesional and helpful at every stage.
11 May 2025
Professional service , Alison was very easy to talk to and explained everything
03 May 2025
Great service from Alison. Appreciated that she picked up the experience part way through but she made sure to make me feel comfortable.
02 May 2025
Purchased a new Ix1 from Bowkers, overall fantastic customer service from Simon, kept us informed every step of the way and made sure everything was spot on when the collection time was here!
23 April 2025
See above
15 April 2025
As above, nothing is to much trouble and we never felt rushed. Alison is extremely dedicated and knows her stuff inside out. That's why this is the 3rd time we have returned to BMW for our latest new vehicle.
14 April 2025
Clear advice and instruction
13 April 2025
It was great after Maddie took over
02 July 2025
The time quoted for Mot and other work over ran on time quoted.
02 July 2025
Excellent service from all members of the team from the front desk to the service department.
30 June 2025
Dave has been extremely helpful made the process hassle free the service went on excellent
28 June 2025
With Paul Bowker since 2011 Always happy.
25 June 2025
All that had been checked, especially the air conditioning system,was explained in detail.
25 June 2025
Car beautifully clean on its return. Comprehensive phone call regarding its condition
23 June 2025
Staff kept me up to date.
23 June 2025
rude customer service
22 June 2025
Customer care none existent . Car originally bought from Vertu at Durham . this is a main BMW dealer . when I took my car to Preston with a problem of water ingress they did an inspection and charged me 360.00 for 2 work .
21 June 2025
Good standard
19 June 2025
Excellent experience
18 June 2025
Nice waiting area , I decided to look at some of the cars in the sales area , they were locked , I usually enjoy my service experience, not this time
18 June 2025
Clear reporting back on health check.
18 June 2025
All aspects of my recent repair bar one could not have been any better, the exception being having to wait 6 weeks for a collection. I decided to have a courtesy car instead.
17 June 2025
Car always comes back looking nice and clean
17 June 2025
Melvin went beyond all boundaries and very professional taboo
17 June 2025
Every member of staff was friendly and courteous and worked efficiently to deal with the puncture.
16 June 2025
Sports on
16 June 2025
All staff are brilliant
16 June 2025
Top drawer service as stated above , what I was very impressed with also was the fact all the sales team knew each customer's name and something personal about them. Very impressive
16 June 2025
No issues
16 June 2025
All work carried out in a timely and cost efficient manner
16 June 2025
Everything went according to plan
15 June 2025
MOT completed satisfactory.
15 June 2025
Nothing to fault
15 June 2025
Emails, vids etc good Work done well, quickly and efficiently Asked 3 times about map updates, (phone, app and email) and was only told on car pick up it wasn't done which is poor. (Told it was a paid job so not done).
14 June 2025
Friendly staff and car returned promptly and clean
13 June 2025
Everything done professionally
13 June 2025
I was satisfied with the service but not happy with the approved used warranty terms
12 June 2025
Great service but can take some time even on fast track
11 June 2025
Amy, the service advisor was a star. She was friendly helpful and very personable. However, when I got to the car, the front seat had been left all the way forward, the back of it too, the tyre reset hadn't been done, & tyre pressures weren't done.
11 June 2025
I was called at 3:30pm to say my car was ready to collect. As I pulled in to the car park, I got another call to say that the health check hadn't been processed properly and that my car needed two new tyres on the front which they now couldn't do as
11 June 2025
Good servie
11 June 2025
Prompt service appointment
10 June 2025
Answer as above.
10 June 2025
Old customer who knows most of the staff
09 June 2025
I was so well looked after by Justin. He explained everything I needed to know and communicated excellently throughout the day. He really is an asset to Bowker.
09 June 2025
Ok, from memory (it was a while ago) I asked for an update as I needed to know if the car was going to be ready in time to pick my son up incase I needed to arrange something. I never got the call and had to chase the office which was frustrating.
09 June 2025
Did exactly what was required
09 June 2025
Great service
08 June 2025
Good explanation of results
08 June 2025
Professional customer Service and communication was excellent.
08 June 2025
Informed along the way from start to finish
08 June 2025
Wouldn'tc go anywhere else
08 June 2025
The car was submitted due to problems with the software that seems to have been resolved. I was very disappointed to receive the service video stating one tyre on a vehicle I bought from Bowker is below the required tread level when the others are ok
08 June 2025
N/A
08 June 2025
Lovely staff. Very helpful and don't oversell and push. Just genuinely nice people to deal with I work from there whilst my car is being serviced and everyone is so nice
07 June 2025
As above.
04 June 2025
Every thing want well. All staff where very polite and helpful, my only criticism was my car went in for a mot and service and was told that a wash and vacuum was included but was not to a very good standard Of what I would expect from bmw
03 June 2025
This time spot on.
03 June 2025
As above
03 June 2025
I trust Bowker Preston to look after all four BMW vehicles in my current ownership. Their reputation is enviably well earned and the fact that I'm prepared to make a 100 mile round trip to visit the dealership pays testimony to my confidence in them.
03 June 2025
I had to chase up for my health check video and quotation which I did receive later by email. To achieve five stars I would have expected a telephone call to inform me of the delay and to check that I had indeed received everything.
03 June 2025
100% as usual every time!
29 May 2025
As answer 1
26 May 2025
Good service
26 May 2025
Thoroughness and attention to detail
26 May 2025
Very pleased from start to finish i would highly recommend bowker bmw Preston
25 May 2025
See above.
25 May 2025
As l have said above all work carried out on my car as been of the highest standard.
22 May 2025
Courtesy car ready on arrival
21 May 2025
Great customer service, communication always good, do what they say
21 May 2025
I was told the Airbag replacement would take 1-2 hours but on the day of appointment I was told to leave the car for the whole day. With no replacement car offered I had to run my errands all day using taxis. Asked to bring car back next day for pics
20 May 2025
Have always received excellent customer service from them and would always highly recommend them.
20 May 2025
Excellent
19 May 2025
Up to the normal standard
17 May 2025
Professional staff
17 May 2025
When ever I drop my car I had new problem in my car. So I am not happy at all.
17 May 2025
Overall great experience knowing your car is in the best condition
17 May 2025
Again, 4 stars because of the dash cam
17 May 2025
Did everything I asked on time and effectively.
13 May 2025
I couldn't have received better service
13 May 2025
As above
12 May 2025
No issues with the service, fitted my car in next day which was great. Prices for parts were fine, but labour and investigation prices too expensive.
11 May 2025
Great customer service as usual. Health check also completed and car washed and vacuumed which is a nice touch. I was also given a loan car which was good.
11 May 2025
All the staff that I had contact with were very informed and did all that I requested.
09 May 2025
As above
09 May 2025
Service Department excellent. Ben in particular.
09 May 2025
Initially wasn't asked over to chat with a service personnel. My issues discussed in front of other customers seated around.
09 May 2025
The team are fantastic whether you are looking for new products, after some help to fix a problem or just ask a question everyone is happy to help
07 May 2025
Justin from service department kept in touch with us whilst vehicle was in for work.
06 May 2025
After collecting my vehicle I noticed black oil/greese type shoe/boot marks on my floor mat. I contacted Bowker and someone was to call me back and discuss; they did not and I still wait!
05 May 2025
I felt the staff had no time for me. Melvin had a face of thunder when I came to collect my keys and it felt like I was bothering him immensely. I wanted to ask about my next vehicle as lease is up in next 12 months but did not due to his attitude.
05 May 2025
In every walk of life there is always room for improvement
05 May 2025
Problem will car wash eventually resolved
05 May 2025
Helpful on the phone. Good location. Comfortable waiting area. Fit me in at short notice. Did the job quickly and efficiently.
04 May 2025
Same as previous answer
04 May 2025
Great service & lovely people to deal with!
04 May 2025
The technicians are very professional and always I always trust than
04 May 2025
See above
04 May 2025
Peace of mind knowing BMW approved mechanics have done the work.
04 May 2025
Same as last answer
03 May 2025
You found a fault and repaired it without fuss. The loan of a courtesy car proved invaluable.
02 May 2025
Staff
30 April 2025
Ben was great he kept me informed at every stage
30 April 2025
However, I found it hard to get through to the garage on a couple of occasions. The phone kept ringing.
30 April 2025
Service was bob on and car ready for when I needed it. They rang to confirm the time and it wouldn't be any later
29 April 2025
In depth detail provided
28 April 2025
Leeanne was excellent.
27 April 2025
My car cannot be economically repaired, but otherwise Bowker service is good.
27 April 2025
The Service was carried out on time and video description was very good .
24 April 2025
As usual have a positive experience with Bowker
23 April 2025
Lovely reception and brilliant help from the lady who dealt with me, 10 all the way
22 April 2025
Amy was very helpful couldn't have asked for better
22 April 2025
Only issue I had was lack of communication, my car was done and finished hours before I was informed as I could see from the tracker when it was parked up and last moved, I wanted to be informed it was ready to collect asap
22 April 2025
Everything went smoothly
22 April 2025
Extremely satisfied! Staff are always beyond friendly! The young girl who served me at the service desk was so lovely. I think her name was Amy! She called me when the service was being done and gave me a time to return also!
22 April 2025
We trust our car is in the best hands whenever we drop it off, sofar we've been happy with everything, Your staff make a huge difference to our experience, hence we love to deal with yourselves.
21 April 2025
Staff are always caring and helpful it's a pleasure to come to Bowker.
21 April 2025
Completed job promptly
20 April 2025
Whoever was tasked with washing the car filled the boot with water and left most of the car unwashed. Not very good service.
20 April 2025
Work spread over two days rather than completion within the day as anticipated.
19 April 2025
Great service
19 April 2025
Everything was great !
18 April 2025
Did exactly what they said and under estimate time while l was waiting
16 April 2025
Exceptional service
15 April 2025
All excellent
15 April 2025
Great service from start to finish
15 April 2025
The time frame was great
15 April 2025
Collected vehicle after repairs only to find side dash panel in footwell and under das access panel loose and hanging down. Obviously no quality control measures conducted. Very poor.
15 April 2025
Would have been all 5 stars but it took 4hrs longer than it should have done
14 April 2025
Easy to deal with
13 April 2025
Was told it would take 1/5 hrs it was + the car was given a wash nice & clean
12 April 2025
Service completed earlier than expected.
12 April 2025
I was mislead by the Bowker service personnel in terms of what my vehicle required however the service manager has been in touch and refunded the costs.
12 April 2025
Dealt with promptly and professionally.
12 April 2025
Although no fault was found on the vehicle, I was confident after speaking to the team that nothing was wrong.
11 April 2025
?? helpful and understanding
10 April 2025
I received VIP service from Dave the service manager and Les Richmond top technician who I always book to work on my car.
10 April 2025
Great service
08 April 2025
Recall fault sorted, car cleaned F.O.C and pleasant staff but health check confusing.
08 April 2025
Vallet poor dirty when picked up door mirrors mucky
02 July 2025
Very as always