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The car was left at 9 am but was still not ready at 3 pm There seemed a reluctance to discuss the reason for having an update on the electronics
My wife waited 50 minutes after being told the car was being washed only to get it back unwashed.Also, I was told I would have to pay 50% to rectify a problem with the front wheel which was caused by Bowker in the first place.
Great staff and most helpful
They helped me promptly when other dealerships were not interested
works completed and ready for collection at agreed time
Completely satisfied because the staff are always polite and helpful. And the prices are relatively competitive.
Great service, did exactly what I asked for first time
Need monthly service plan details - promised to send but not received yet.
Excellent communication throughout the process, all went as expected.
One of the ladies I dealt with was helpful today but the main person was abrupt and rude. The loan car was dirty inside and hadnt been cleaned before it was given to me.
Kept informed, car back in good time
as above. The service was quick, bang on time and thorough. Always a pleasure to deal with.
Staff are always pleasant, courteous and efficient.
The work was carried out in the specified time and was charged as quoted. Staff are very helpful and amicable.
Only thing that let you down was Enterprise. I had to call them numerous times daily to finally get an automatic.Michelle at Bowkers managed this within the hour.
Excellent service and communication.
Please see above. Polite knowledgable staff who always want to give you their best.
Professionalism and care!
The valet was not as good as usual
Extremely helpful and friendly service.Nothing was too much trouble.
Good service, polite staff -
Bowker always look after me and my car
the 90 minutes appointment took 2 hours for an oil change.
Spot on - did what they said they would fo
Car service done on schedule, concise breakdown of charges, good and easy to view health check, and good quality valet at end of service.
The car service was done on time, the staff were very friendly and helpful.
Dont call me Mrs! Get the title right.
top friendly service.
I was not reminded that my MOT was due
All work done in timely manner and car cleaned.
I booked a service while you wait, there was no free customer WiFi, I had work to do and had to share internet from my phone.
everything was explained to me and the costs seemed reasonable.
Friendly and helpful
Car booked in, dropped off at dealer, then later receive a telephone call to arrange to book my car in for the work that it had been dropped off for some two hours earlier. Receive another telephone call only part of the work would be done
Punctual and straightforward
great personal service withthe right amount of contact
Some confusion with the information I was given which still isnt clear
We are always made welcome and the staff are very friendly.
Really good service, friendly staff and not too expensive
Excellent service every time
Needs were taken care of courtesy car arranged in advance
All instructions were not carried out and result of wheel balance not satisfactory
Very good service.
They undertook the repairs I wanted in the timescale that they said they would do it in. Cant really ask for any more than that. First class.
Again, the contact went out of his was with the above scenario to spice a courtesy car and ensure I was able to complete the following days activities. They way in which this was handled was extremely positive
Had given me the best deal also i had only went in for service on my front breaks and had done a health check on my car as i was travelling to london due to short notice was given a booking slot straight away over the phone
Grateful for being booked in within 24 hours of calling, unfortunately poor management of expectations. What was indicated as a quick piece of work took 3 hours and at one point was told it would be finished in 10/20 minutes but took another hour
Never had a problem with staff, service or vehicle
problem with the car was resolved promptly
Staff were respectful and informative.
Overall very pleased with the responsiveness. Was disappointed that it was not possible to price match the tyre with the identical one fitted just 2 months earlier. Car was not as clean as previous valet sessions.
Jobs were completed correctly however communication was poor
Because service first rate
Great service from Megan Sellers and Nick Jones. Would highly recommend them both and can't thank them enough for great service and support.
Car wash needs sorting out. Windows were dirtier than when car went in for servicing
Bowker staff very helpful and accommodating whilst we first waited for the issue to be identified and then parts ordered. Service waiting area very comfortable and staff more than happy for us to have our dog with us.
Same as no1
Everything undertaken hassle free
Everything completed quickly and efficiently.
Absolutely nothing to complain about
Went into fix rattle on car and still rattling, had to chase for updates and took longer than originally planned
Ongoing software problems from new.
Whenever I've come away from Bowker I've never left thinking " well, that could have been done better"
I had a pick arranged whilst I was at work, this was extremely helpful! Great service. And a useful video provided.
Lovely people who seemed eager to be as helpful as possible. Repair expertly completed.
Very welcoming at tentative staff who look after you. A detailed run through of what was found during the service. An excellent comfortable seating area while you wait.
From booking in to return quality of courtesy car promptness and communication very satisfied
As I have stated the staff were informative nice and friendly.
Always helpful and very professional. Much more so than many other BMW dealers
The service was good although I had to chase them to find out if my car would be ready or not, but when I arrived at branch everything was explained to why the fault occurred and how its been treated. Very good service
Always a great service from all departments at Bowker, Preston.
Good service,pleasant staff,problems solved no matter how small.
STAFF WERE VERY ATTENTIVE AND IT WAS GOOD TO HAVE AN IPAD TO PASS THE TIME
Car done on time as promised and cleaned
Having had a relative minor mishap, and after a few days in your charge, my car was returned in good as new order.
From the first visit and throughout the process all staff were excellent. Questions answered. Great attention to detail. At no point did we feel pressurised to buy. In fact we enjoyed the whole experience !
On this occasion the reception were very busy, but the service adviser was excellent and the engineering part and car presentation were also excellent
When car went in for service mileage to next service had just gone to 17000. BMW only reloaded software but on return the mileage to next service was down to 16000. Could you get back to me on this please.
The reception staff were wonderful
Bowker service department has always delivered
Friendly efficient service
Bowker, Preston are absolutely brilliant! They have looked after my car since I bought it in September 1999! All the staff are efficient and courteous with Jim Boardman and Eoghan Gilbert and Harold (Technician) deserving special praise.
Should the wheel alignment not have been checked before I bought this car, It was supposedly serviced and computer updated before purchase
The work was carried out in timescale given
Booked in for a major service and now says I need another service in 3000 miles for brake pads when they are all green on the major service. I do motorway mileage and use my brakes less that an urban commuter something doesn't add up.
Work done as requested, reasonable waiting area, polite staff.
Welcoming and friendly reception staff and got me seen to straight away and this particularly stood out for me because I needed to take a 4 hour drive the same morning.
All went as planned with minimum disruption for myself
Warranty repair carried out to my complete satisfaction. Efficient reception. Comfortable environment whilst waiting.
Service advisor was very helpful throughout. I appreciated the loan car when the warranty work took longer than expected.
Two small gripes: 1) The service reminder was not updated on the dashboard 2) the Bowker VHC Report indicated all my wheels and tyres were fine with green ticks. The MOT inspection revealed I had to have one tyre changed. Inaccurate report completion
I was kept informed of progress while I waited for the service to be completed. The waiting area was very comfortable and clean. The car was returned gleaming.
Good information, reasonably priced and professional.
I cant fault anything.
Originally told the service would be free of charge, then told that it wouldn't and the best would be to do it at a discounted rate. Picked the car up and left without any charge at all only to be called later and asked to make payment! Tyres flat!
completed job on time and made me feel valued
Always been a great service and polite and friendly
Unfriendly service reception staff. You would think they were doing you a favour!
I wanted to update my sat nav software and your staff member tried hard to confirm this while we waited but confirmed a USB was the only way. I thought the car was performing well before the service, but afterwards it was even better
everything went smoothly
Service engineer very helpful
good attention , and clearly explained
Always good service
Time taken to resolve above issues was annoying but service staff provided excellent support
Great service from Ewan, pleasant and helpful reception staff
aLWAYS VERY HELPFUL
Service was done efficiently and with excellent communication.
Friendly staff, bodywork repair beautifully done and car washed and vacuumed before I collected it.
The staff are brilliant and nothing is to much trouble. Very efficient and friendly and the Service Manager makes sure any issues are sorted and discusses everything in detail to make sure you know what is going on and that they dont miss anything
The arrangements were convenient, a courtesy car was needed and provided 0 it was hassle -free and the car was returned cleaned - I loved that :)
Quick, friendly service
Fully briefed on service prior to and after completion. Forecast of future requirements provide.
The service was carried out efficiently and they were able to complete the service in time for me to collect the vehicle before the evening rush hour madhouse.
The part was not in stock so had to return the following day. The fitment took an excessive amount of time, given that it had been arranged the day before.
Staff are always professional and polite
nice environment of waiting room. excellent service
Fast and efficient service
Willing to take time out and listen
Friendly and cooperative staff.
Meet my expectation
The sales man and every other member of staff could not do enough to both help us and guide us
No issues whatsoever.
A seamless transaction
BMW Bowker Preston were excellent they went out of their way to help and make the process seamless and hassle free and I was given lots of choices.
a very friendly and efficient service
No problems at all.
The boxes above say why
Nick Jones at Bowker Preston was great throughout the whole process. I hope he's still there when I it's time for this car to go back and for me to get a new one!
Alison Prowse Sales Executive at Bowler was awesome!
We were made to feel special, attention to detail was perfect and the extras we ordered were in the car on collection. WELL DONE Bowker BMW .
Great service from Tom Aitkenhead
kept me fully informed at all times. My car was delivered on time and collected to suit me.
Kept informed, delivered ahead of schedule, purchase was easy and effortless
The car at my request was delivered to home by the sales executive who spent at least 45 minutes explaining the features
Sue and Megan are so good at their jobs and made special effort to ensure that I was happy with everything and phoned me with updates on a regular basis
How I was looked after and how the car was presented to me on picking up.
The ordering process was very good.. The sales executive Alison went through in detail all the available options.It was a very detailed explanation of the various car options. She also showed me the full colours available.
Great team, really pulled it out the bag. Felt valued and looked after as a customer.
Excellent customer service from the people at Bowker Preston
The whole process was expertly dealt with from start to finish
Fantastic customer service from start to finish. Everything was made easy. They were able to settle my finance deal with another company to make purchase of my first BMW incredibly straightforward. Clear explanation of offers available.
Alison was very professional and friendly. She guided us through every aspect of the process and gave us regular updates.
Everything went smoothly
All staff professional and friendly
No hassle at all
Knowledgable, friendly staff ensured a satisfying experience.
Excellent service from a friendly team of people at the dealership.