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ABOUT THE CENTRE

Find out more about what we do and our team.

Latest News & Events

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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BMW Help: Recalls

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Preston Community Radio Station Unveils New Breakfast Show Sponsor

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World Final for Preston Amateur Golfer

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ACCIDENT? IT’S YOUR CALL.

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Bowker BMW in Preston Crowned ‘BMW Sales Retailer of the Year’ 2017

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BMW Approved Used Cars

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FIRST PICTURES: Lancashire Dealership Confirms Plans to Create 30 Jobs and Triple Car Servicing Capacity with New Aftersales Centre

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BMW Connected – now a one stop shop for personal digital mobility

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The new BMW 740e and 740Le xDrive.

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National Lifetime Achievement Award for Bowker BMW Service Engineer

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THE NEW BMW M3 30 JAHRE LIMITED EDITION

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New BMW Individual Exterior Paint Programme for the i8

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Preston Soccer Charity Announces First Ever All-Age-Group Sponsorship Agreement

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Taking Hired or Leased Vehicles Abroad

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The BMW Individual 7 Series THE NEXT 100 YEARS

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Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

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BMW – Honoured Marque at the 2016 Goodwood Festival of Speed

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THE NEXT 100 YEARS

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The new BMW M760Li xDrive V12

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The new limited edition BMW i8 Protonic Red Edition

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Keeping your BMW Environmentally Friendly - The AdBlue® solution.

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Where Next?

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The BMW i3 94Ah wins 2017 World Urban Car Award.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Meet the team

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Paul Bowker

Chief Executive
  • Department Director

Katy Baxter

General Sales Manager
  • Department New Car Sales

Andy Banks

Used Car Sales Manager
  • Department Used Car Sales

Megan Sellers

New Car Sales Manager
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Department New Car Sales

Dave Hiney

Assistant Service Manager
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Department New Car Sales

Lauren Grigg

CRM Controller
  • Department CRM

Jack Wilson

BMW Product Genius
  • Department New Car Sales

Sue Heaton

New Car Sales Executive
  • Department New Car Sales

Joel Lewis

New Car Sales Executive
  • Department New Car Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good efficient and professional

Service

Competitive pricing when compared with independent specialist, and although I have dealerships much closer to my home address I have always found bowker to be a nice easy experience, professional, friendly helpful staff, with work carried out swiftly

Service

The staff are knowledgeable,courteous and efficient .

Service

took a little longer than I was told as no one took over from my service contact when he went on lunch break but still very good service.

Service

No Issues

Service

Job and faults done quickly

Service

Price is always a big factor for me. I look for value for money

Service

See above.

Service

Very quick service with the representative having ab excellent knowledge.

Service

A very good job was done very happy

Service

Service has always been good. Only reason why only 4/5 is that on one occasion the vehicle interior clean had made a streaky mess of both front & rear windscreen. As I left in direct sunlight it showed up particularly bad. Other than that very good.

Service

On collecting my vehicle I was made to wait a long period of time with customers arriving after myself being attended to ahead of me. This was despite advising I wasn't able to wait around as I was due in a business meeting. I just needed to pay.

Service

Eoghan really did a great job making everything happen for us

Service

Se above

Service

Bowker have done their best.

Service

Again no problems

Service

Because I booked in weeks in advance and asked for a specific part to be fitted. I confirmed it all in great detail but the Girl in service had ordered me the wrong part. A rear sensor not a front sensor. So the damaged one had to be re fitted.

Service

Problem not resolved but staff and other services are good

Service

Failed to follow up tyre replacement

Service

All work done as promised.

Service

Recently had the M4 in for its first service and it was booked in for 09:00 which was fine as I was told it would take all day, I felt a little annoyed that according to my app it wasn't started till 14:30 and ended up me leaving it over night

Service

Service excellent however car registered in late September, spoke to you as out of country at time to see if ok to be a couple of weeks past date told no problem, looked on I drive service record and says 2 months late a little unhappy.

Service

Delays at reception kept to a minimum, work completed as required and car cleaned before return.

Service

the service has been disgusting and appalling from people not ringing when they said they would even with my car having to be returned 7 times in 6 months I am so disillusioned by the fact it is even BMW

Service

I've never been to Bowker Preston!

Service

Good customer care and advise

Service

Car was collected from & returned to me, at my home. Telephone feedback on the points I highlighted in advance.

Service

No fuss. Friendly and efficient

Service

Bowker care, I've been buying vehicles from Bowker for 25 years & they've never let me down!

Service

Included collection/return of my car, and the car had been (unexpectedly) cleaned.

Service

I had my son with my after school pick up and he was having an autistic meltdown. The service staff were extremely helpful and helped ease the transfer from courtesy car back to my own car and offered to help in any way I needed.

Service

Very helpful

Service

Attention to detail and courtesy nature

Service

Everyone is very courteous. They explain everything clearly and most importantly do what they say they will do. They make you feel like a valued customer

Service

I received a brochure through the post, I have no idea where it came from, it might not have been Preston

Service

The customer is made to feel very welcome and looked after

Service

Had a few issues regarding tyres but overall good

Service

All my expectations were met by a very professional attitude from the service staff.

Service

I have been extremely dissatisfied in the past, phone call to say car is ready to collect then having to wait 40 minutes for it to be washed/cleaned. Completely satisfied on this visit though.

Service

Knowing that the car is in tip top condition.

Service

Very satisfied as I know the job will have been done well

Service

Read above

Service

The service desk staff are helpful and friendly. The service technicians did not take sufficient care in their work.

Service

Work completed in good time.

Service

Car in for its first service, came back gleaming!!

Service

I would have given full marks had the service counter opened at the advertised time

Service

I have always been 100% satisfied with the repairs and service requirements carried out on my BMW over the years.

Service

Really friendly and professional service and the credit for this goes to Lee who cold not have been more helpful on the day.

Service

When attending for general maintenance of car the service experience has been satisfactory but trying to book in for any problems possibly where the cost is not retrievable has been met with some reluctance and excuses.

Service

I was told the software would take 1 hour. It took 2.5 hours and was late for business appointment. The software update made no difference to the car so why upgrade.

Service

Great service done at a good price. Great customer service.

Service

Work and staff always good and efficient.

Service

great service and kept informed of progress

Service

I was told that a quotation would be sent either later same day or following morning. At the point receiving this survey (12.02pm) there had been nothing received. Subsequently at 16.15 I received a phone a phone call apologising for no reply.

Service

Service was good but I needed 2 visits on a Saturday and a Tuesday for work to be completed

Service

Fairly easy to.book service and satisfied with the outcomr

Service

They did everything as promised

Service

Service completed in the time as promised

Service

The gentleman who looked after me was friendly and efficient and got my car ready under the estimated time

Service

Everything was completed to my satisfaction

Service

On taking delivery of my BMW, I immediately noticed that one of the tyres was losing pressure. I was too busy to bring it back to your garage, so I topped up the pressure myself. When I returned the car, I was charged for a new tyre -not happy.

Service

No issues

Service

No major issues,was informed about potential problem needing looking into.

Service

The installation work I asked to be done was completed very neatly and within the time promised.

Service

Long, unnecessary wait to drop off and pick up.

Service

Car was in for a recall, they were able to sort quickly and arrange transport for me to get to work.

Service

vehicle still has a vibration, not sure whether this was reported as part of the work by Hitachi

Service

Easy to book Knowledgable and well mannered staff Work completed on time Excellent waiting area with refreshments

Service

Very courteous and professional.

Service

Still waiting for someone to contact me re damage to paintwork to inside bumperwhich i found to be present from the 1st time I washed the vehichle 2 weeks after i took delivery

Service

Was dealt with today by one of the experienced service advisers who's knowledge and organisation of the repairs etc made it a smooth experience

Service

The car was returned in perfect condition but took a little long at the end.

Service

All was done efficiently and in a friendly manner and just within the time allocated.

Service

My car only went in for its first service. The experience was what I would expect from a premium car centre,and nothing else. Always happy with the experience at Bowker. This is the reason why I travel to them when I live in Cumbria.

Service

Major service; valeted in 3 hours.

Service

Jack Wilson did his very best to resolve the problem I had with my connected music after my car had been in for a recall (which I have now lost) I now understand the problem

Service

There was a mix up with the appointment date , when the date was changed It was not updated on the system. after being told that I couldn't have the required date the team eventually sorted things out and the required date was achieved

Service

Just the arrival and return delays

Service

I trust that all necessary checks were carried out by your engineers

Service

Everything was done efficiently and with minimum fuss.

Service

He clearly explained what was needed, how long it would take then did it.

Service

STRAIGHTFORWARD AND QUICK

Service

Waited 9 hrs. for the replacement of one rear spring.

Service

The level of attention to both the car and myself were of a very high standard

Service

No delays, and all as agreed in advance. Polite staff.

Service

Service was completed in the advised time, service report was fully explained and the price was lower than quoted.

Service

Not heard anything and the car has been in nearly 4 weeks

Service

Polite, helpful was offered coffee and was kept informed!

Service

Ok however you gave my key back to me with it reporting battery needs changing. Would like to think you would of replaced this for me

Service

Everything was good as free recall.

Service

All done to a high standard but screenwash was identified as an issue and wasn't topped up despite me being on a service plan. When I pointed this out, however I was offered to bring it back whenever I wanted to have it filled up for free.

Service

I booked a fast lane service as there was no option for my car to be collected. The service took 2 hours and fifteen minutes meaning I was late for a work appointment.

Service

The work was carried out within the time specified and to a very high standard.

Service

I was a bit disappointed about the amount of work needed for an MOT and service with gearbox work and engine cover work needed on a low mileage car. Also I am unsure why my MOT was £54.85 when my husband had his MOT the week after and it was £39.99?

Service

I am satisfied with all aspects of the dealership other than the coffee which is a bit sub standard. I have purchased 7 vehicles over the years from Kinders of Ashton to Bowker so doesn't that tell you something ?

Service

work carried out on time and to expectation. Car was returned fully valeted which is always a nice touch

Service

NO Complaints

Service

Full explanation as to what was done and what needs doing in the future with regard to the amber readings.

Service

It's been good to

Service

After three visits the rattles have just about been fixed. I booked a loan car an X1. I was considering the car for my wife. When I got to the dealership despite all the notes saying to have an x1 available they gave me a 3 series. I was not happy

Service

Job completed car returned on time clean and tidy

Service

Quite prompt service

Service

The centre was always welcoming and attentive, from the receptionist, the sales and business team and the BMW Genius right through to collection and post collection to ensure I was completely satisfied with my new car, which I am.

Sales

All very easy and smooth.

Sales

Very pleasant staff and all went to plan re ordering my new car with the specification that I wanted through to the collection with the help of your genius .

Sales

Very friendly, helpful and accommodating. Felt a valued customer.

Sales

Communication challenging at times. I got the impression that the sales person had limited knowledge. Eager to take my order but slow to respond to questions thereafter.

Sales

Sue was attentive, knew everything that was needed and saw the whole process through.

Sales

friendly, knowledgeable and professional staff.

Sales

Excellent service again, staff very helpful & polite. Explained & walked me through how the vehicle worked inside. Ensured me if any problems or questions to get back in touch.

Sales

Cannot think of any to complain about

Sales

Brilliant nice place and brilliant staff

Sales

Tom Aitkenhead at Bowker Preston made the experience of buying a car the pleasure it should be, he looked after me - answering questions patiently (sometimes multiple times!) and at a level I was happy with

Sales

I was totally satisfied with the service.

Sales

Kept up to date at all times hassle free.

Sales

Everything went smoothly

Sales

Alison looked after us extremely well. She tried so hard to get what we were looking for and got there in the end. The whole experience was an enjoyable one, mainly because nothing was too much trouble for her.

Sales

Was very happy with the deal and the service I received from Joel who kept me updated throughout

Sales

Service excellent. Picked up 2 cars simultaneously. Very professional and easy.

Sales

The sales rep understood our needs, our budget and we completed a deal on a higher spec car than I initially wanted for a reasonable price

Sales

As always, first class service, this is the third time we have bought from Bowker Preston and will recommend them to anyone.

Sales

Bowker BMW Preston are flawless in customer service. They made the collection of the vehicle a special experience and I would recommend Bowker Preston to anyone interested in a BMW.

Sales

Only had the car just over a week but so far all great!

Sales

Bowker BMW put customers first and despite a few issues with BMW Financial Services, the dealership was fantastic.

Sales

Kept in touch all along the way.

Sales

The sales aspect, support and the vehicle have all been first class.

Sales

The sales representative Alison Prowse contributed enormously to our experience as she was professional, knowledgable and friendly.

Sales

Couldn't fault the service.

Sales

As per first question, Sue listened to our needs ( and wants) and delivered! Sue made the whole process very easy, she was good fun as well, thank you sue .

Sales

Excellent service