Loading...

ABOUT THE CENTRE

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

Read

THE BMW 1 SERIES.

Read

BMW Help: Recalls

Read

Preston Community Radio Station Unveils New Breakfast Show Sponsor

Read

World Final for Preston Amateur Golfer

Read

ACCIDENT? IT’S YOUR CALL.

Read

Bowker BMW in Preston Crowned ‘BMW Sales Retailer of the Year’ 2017

Read

Impress with the new BMW Shadow Edition

Read

BMW Approved Used Cars

Read

FIRST PICTURES: Lancashire Dealership Confirms Plans to Create 30 Jobs and Triple Car Servicing Capacity with New Aftersales Centre

Read

BMW Connected – now a one stop shop for personal digital mobility

Read

The new BMW 740e and 740Le xDrive.

Read

National Lifetime Achievement Award for Bowker BMW Service Engineer

Read

THE NEW BMW M3 30 JAHRE LIMITED EDITION

Read

New BMW Individual Exterior Paint Programme for the i8

Read

Preston Soccer Charity Announces First Ever All-Age-Group Sponsorship Agreement

Read

Taking Hired or Leased Vehicles Abroad

Read

The BMW Individual 7 Series THE NEXT 100 YEARS

Read

Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

Read

BMW – Honoured Marque at the 2016 Goodwood Festival of Speed

Read

THE NEXT 100 YEARS

Read

The new BMW M760Li xDrive V12

Read

The new limited edition BMW i8 Protonic Red Edition

Read

Keeping your BMW Environmentally Friendly - The AdBlue® solution.

Read

Where Next?

Read

The BMW i3 94Ah wins 2017 World Urban Car Award.

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

What is BMW Connected Drive?

Read

What is a BMW Genius?

Read

BMW Summer Event

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Bowker

Chief Executive
  • Years at the dealership 30
  • Years in the industry 30
  • Department Director
  • Hobbies Paul enjoys playing golf, clay pigeon shooting and spending time with family!

Tom Fox

Managing Director
  • Years at the dealership 19
  • Years in the industry 26
  • Department Director
  • Hobbies Tom enjoys playing golf, watching football, travelling and skiing!

Graham Forshaw

General Sales Manager
  • Department Used Car Sales

Megan Sellers

Assistant New Car Sales Manager
  • Years at the dealership 7
  • Years in the industry 7
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Years at the dealership 5
  • Years in the industry 30
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Years at the dealership 2.5
  • Years in the industry 2.5
  • Department New Car Sales

Dave Hiney

Assistant Service Manager
  • Years at the dealership 16
  • Years in the industry 28
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Years at the dealership 18 Months
  • Years in the industry 15
  • Department New Car Sales

Lauren Grigg

CRM Controller
  • Years at the dealership 2
  • Years in the industry 2
  • Department CRM

Jack Wilson

BMW Product Genius
  • Department New Car Sales

Sue Heaton

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 10
  • Department New Car Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service from start to finish

Service

Handled recall well.

Service

No problems

Service

Reluctant customer service.

Service

Brilliant place,people friendly and helpful

Service

Everybody helpful all done quickly and updated on progress. Car gets a good clean as well.

Service

The M.O.T. took much longer than anticipated but I did obtain an explanation and an acceptable discount for the delay.

Service

customer service is good however i would apreciate a phone call when my car was ready to pick up.

Service

Standard of customer service

Service

Everything was fine and finished in the time stated.

Service

Poor service. The car was booked in for a known fault and we were told it would make 1 day. Only when I rang at 17:00 was I told it would not be ready. It was very inconvenient not having a car and we ended up not having it for 3 days.

Service

Very efficient service

Service

Good service

Service

As above

Service

Prompt Efficient Pleasant

Service

As above

Service

Everything completed on time rung as soon as service completed discounts offered and given promise of further work to be looked at soon as is necessary

Service

Everything was explained to us clearly what work was going to be carried out and the car was returned to us on time and was also nicely cleaned for us

Service

Quick, thorough and friendly

Service

Service time ran late, staff apologised, and customer service gave me a discount, very helpful and thoughtful

Service

My latest experience is very disappointing. A week after being advised a spare part would be in 'tomorrow' and asking for contact details of the after sales manager to discuss an issue under guarantee, nothing has happened.

Service

Everthing was done for us that could have been done.

Service

the service as in car work was good, the experience in the waiting aerea was poor. On arrival was called BUD, my name is not bud, was a bad start.

Service

Very professional and speedy service. Knowledgeable staff who explain the procedure being taken out on your vehicle.

Service

Disappointed that my vehicle check report was not provided and ? if even undertaken

Service

Attitude/service I received on collecting my vehicle was substantially under par - I am in direct contact with Bowkers on this

Service

Long wait to collect the car. This must happen every day at peak times. Surely some staff management at these times would alleviate the problem.

Service

They go the extra mile to keep the customer happy

Service

One of the faults notified was not fixed and car will need to go back in, also another fault has now appeared since the work. Finally, for a service with other dealers you get a report on the car with tread depths etc., all I received was an invoice.

Service

Efficient staff and very helpful

Service

Automatic courtesy car made available. Almost new X1, our vehicle ready on time and queries dealt with.

Service

Customer focused staff.

Service

100% great, lovely reception, attention from staff professional and courteous yet personal

Service

Staff at Bowker Preston were friendly and professional. Definitely would go back soon.

Service

Same as earlier answer

Service

mostly ok, tried to replace parts that weren't broken for £270

Service

Well informed about the service and cost ! Kept updated at all time

Service

Had to wait nearly 30 mins for a 90 min fast service

Service

The car went in for a major service under the service pack. Everything was done on time without hassle and the car was valeted before collection. The courtesy car was good. Couldn't really ask for more.

Service

Been taking my old bmw to Bowker for over 10 year i always get good service

Service

It's the first time I've used Bowker having used Bateman Lakeland BMW for the past 18yrs. I was happy that the service still had a personal touch.

Service

Staff excellent couldn't be more obliging

Service

Very happy with the service provided

Service

The experience was great and importantly the price was competitive.

Service

the survey says it all completely satisfied

Service

Helpful staff Test drive on new z4 Well explained

Service

Smooth service (and MOT) - courtesy car was fine and service completed on time.

Service

Kept me informed

Service

Did a full health check even though I went in with only a query regarding the thermostat.

Service

Good service, friendly staff

Service

Completed in accordance with booking dialogue.

Service

All my questions were answered quickly and I was made to feel special which was genuine.

Service

Everyone we came into contact with was helpful and pleasant.

Service

Car came back clean,and I have a service pack so I don't need to pay for servicing,which nobody likes to do,especially when 3 cars needed doing this month.

Service

happy with the service although still a bit on the expensive side

Service

On this occasion very little work required. Initially was expecting to do brake discs after previous years warning, after a mixed message saying needed discs & pads. Then told neither needed. So have had some minor communication problems

Service

Staff are helpful and polite

Service

They completed the service as stated and also carried out ancillary safety checks to ensure the perfect performance of my car

Service

The car was serviced and cleaned (the screen inside wasn't which was a surprise). The report you now provide after the service with a RAG status is very useful and a great idea.

Service

One telephone call to Bowker Preston to discuss problem with car hesitating at low revs. Car booked in, loan car arranged and car repaired in one day and also a full VHC report completed.

Service

Job carried out on time, no hassle.

Service

The staff really make you feel welcome

Service

Made to feel welcome

Service

Looked after very well by reception staff,car was ready within the time stated(first service) comfortable area to wait.

Service

Pricey

Service

I mentioned some rust on the external part of the wheel hub but apparently this couldn't be dealt with under the end of warranty check

Service

Great to deal with

Service

I had complete satisfaction from start to completion

Service

Good communication, work all completed in a timely manner, courtesy car provided, friendly and attentive staff.

Service

Full explanation given and again extremely efficient staff

Service

From the moment I arrived I received a warm welcome and a smile. The staff are great a Bowker and always willing to go the extra mile to make my experience as good as possible. Great Service, thank you.

Service

For the same reasons I would recommend them

Service

I believe the BMW camera may have been disconnected during service (has been previously) -and when reconnected it appears that the GPS is not resetting to current time (1 hour out).

Service

All my needs were met

Service

I'm satisfied with the service I'm not happy with the total cost

Service

Couldn't ask for more a pleasure to deal with from the first phone call to paying the bill it was even cheaper then quoted which was nice

Service

allways good at Bowker Preston

Service

I had to wait a little longer than normal but they kept me updated

Service

Would have been 5 but car had a slow puncture albeit quickly remedied.

Service

Bowker Preseton have been very easy to deal with.

Service

Good communication, clarity in work carried out.

Service

Staff were helpful and friendly and explained everything well

Service

Use of technology to give customers waiting for a car progress information would be helpful. Also the option to email receipts and information on the condition of a car after servicing etc would be welcomed by customers like me.

Service

No reason to complain

Service

Bowker BMW Preston still haven't addressed one fault on my car that has been ongoing now for nearly 12 months, I will never use this dealership again, this after being a loyal customer for the last 10 years.

Service

No petrol car ready at vehicle drop off, this mentioned at booking time. Service staff acted very coy regarding well known + documented faults regarding exhaust system on m140i. Lease taken with bowker, service plan agreed, No record, paid myself

Service

Arrived at 8.25 and told job would take an hour. Took over 2 hours

Service

I'm a customer of more than 23 years, I like the family feeling that Bowker presents & too the expertise & professionalism throughout.

Service

Both problems were dealt with efficiently and I was particularly pleased with the secondary fault noticed and rectified in the same visit to Bowker's

Service

Service and MOT done quickly and efficiently

Service

Car was serviced on time. Staff communicated well.

Service

As above everyone very helpful and friendly

Sales

Well treated by knowledgeable staff who were eager to help and delivered good advice and couldn't do enough to help me make the right decision with good opportunities for test drives provided

Sales

Tom Aitkenhead was excellent throughout

Sales

Very professional and courteous service.

Sales

The handover was great. My car was waiting in a private area, all controls shown and explained. Joel even came out with me for a short drive as I have not had an automatic before.

Sales

Faultless service again

Sales

Loved the car and the passion for the cars from the sales team made it an easy choice

Sales

Old x5 had a fault for 2 years that could not be fixed, new x5 was faulty when collected. This is a product problem not the fault of the centre.

Sales

The salesman Simon Dickason was excellent. He was helpful, knowledgable and very patient with me.

Sales

Nothing was too much trouble with all questions and queries dealt with efficiently.

Sales

Tom Aitkenhead was especially attentive to our needs. His manner was professional and yet reassuring that the purchase we were making was suitable to our needs.

Sales

All happened within a week. The documents were all set very quickly and the car was ready for me to collect on the date and time I wanted it.

Sales

Plenty of stock to understand models and options. Well explained. Final finish on the car left a few streaks and micro scratches but team were quick to pro-actively address when spotted.

Sales

This is the third car I have purchased from Bowker BMW at Preston. The sales staff and finance staff were excellent. They listened to my needs and there was no pressure sales. I appreciated the time given to ensure I got the right car and deal for me

Sales

as stated in question 1. really pleasant purchasing experience

Sales

Excellent service from the sales Executive from the start of the enquiry to final handover of the vehicle.

Sales

The car bonnet was open on the passenger side and was told by the car to stop all the way home for 9 miles, I couldn't close it till I got home I was tried to be charged twice for my boot floor cover. The reverse camera is set to dark to use.

Sales

This remains one of the most pleasant buying experiences that I've made so far to date.. Alison was extremely amenable and the communication was excellent from Bowkers Preston.

Sales

I received excellent service at the BMW centre during the purchase of my car.

Sales

Always made to feel welcome and well looked after by all staff

Sales

This is the third car I have purchased from Alison Prowse, we have always been truly satisfied with her exceptional customer service. She always puts us at ease and makes purchasing a new car a absolute pleasure.