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ABOUT THE CENTRE

Find out more about what we do and our team.

Meet the team

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Paul Bowker

Chief Executive
  • Years at the dealership 30
  • Years in the industry 30
  • Department Director
  • Hobbies Paul enjoys playing golf, clay pigeon shooting and spending time with family!

Tom Fox

Managing Director
  • Years at the dealership 19
  • Years in the industry 26
  • Department Director
  • Hobbies Tom enjoys playing golf, watching football, travelling and skiing!

Wayne Hyatt

Service Manager
  • Years at the dealership 1
  • Years in the industry 26
  • Department BMW Service
  • Hobbies Golf, spending time with family and eating out.

Graham Forshaw

General Sales Manager
  • Department Used Car Sales

Megan Sellers

Assistant New Car Sales Manager
  • Years at the dealership 7
  • Years in the industry 7
  • Department New Car Sales

Chris Brown

Retail Sales Manager
  • Years at the dealership 1
  • Years in the industry 12
  • Department Finance

Ben Cornwell

BMWi Specialist
  • Years at the dealership 5
  • Years in the industry 5
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Years at the dealership 5
  • Years in the industry 30
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Years at the dealership 2.5
  • Years in the industry 2.5
  • Department New Car Sales

Dave Hiney

Aftersales Business Consultant
  • Years at the dealership 16
  • Years in the industry 28
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Years at the dealership 18 Months
  • Years in the industry 15
  • Department New Car Sales

Lauren Grigg

CRM Controller
  • Years at the dealership 2
  • Years in the industry 2
  • Department CRM

Jack Wilson

BMW Product Genius
  • Department New Car Sales

Nick Jones

New Car Sales Executive
  • Years at the dealership 6 Months
  • Years in the industry 6
  • Department New Car Sales

Sue Heaton

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 10
  • Department New Car Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service although had to wait while valeting was completed. I probably arrived faster than expected

Service

All warranty queries and service performed in a timely manner and at my convenience. On handover of my car all works performed were clearly explained.

Service

Very efficient

Service

Brilliant service.. very efficient

Service

Website fails to allow service booking. Poor communication from service department - I had to chase progress and discovered they didn’t have parts in stock (ironically I phoned a national chain garage and they could have gotten that day)

Service

minor issue with a screw in my tyre,if you want the full story ring me on07745 293837 after 16:00 as I work nights, or send me an email,either way I don't mind,

Service

when i came to pick my car up after the service there was nobody on reception and was not directed to the waiting area and left stood around.The available service person said he was busyWhen eventually seen to,the lady was unfriendly and unengaging

Service

A above .

Service

Car been into work shop 3 times and booked in again for the same fault. Boot will not shut correctly and Adblue readings incorrect

Service

It helped that we had a taxi organised to town and the service was carried out in the time given.

Service

As stated above

Service

I felt the staff misled us and were not honest in their dealings with us .

Service

All members of the team I have met so far have been a pleasure to deal with and more than happy to help.

Service

Carried out while I waited and completed slightly ahead of schedule

Service

Good service polite and knowledgeable stafff

Service

Ready when promised and car valeted.

Service

Job completed on time

Service

failed to recieve a phone call back following the service, which was promised and also failed to recieve a call back when I called in the mid week. Still do not have my issues resolved

Service

As mentioned previously the wheels should have been checked/balanced when the tyres were fitted

Service

Winter check & glass treatment to be completed while I waited. Reception good & I was informed that a recording of the car check would be forwarded by e Mail.(not done)Rec not told when work completed & all inside glass made very dirty by wash/vac.

Service

Everything was done as discussed and they provided a taxi into town centre as well.

Service

Kept getting both my name and the vehicle registration wrong

Service

All sorted as promised.

Service

Car was picked up in the morning, serviced and minor warranty problem rectified and returned to my home address fully valeted at no extra cost later in the day.

Service

excellent service

Service

I had to wait while the wheels were changed, as there was no Courtesy car or pickup available within a week of the desired appointment

Service

Efficient service reception with servicing done within the time quoted

Service

service and repairs carried out promptly

Service

Work done as requested and on time.

Service

Great service. Options given for different service offers and car looked after and cleaned as expected and promised.

Service

Had a long wait to be seen on this occasion when collecting my car

Service

Not offered a courtesy car only a lift somewhere. I could have asked.When phoning to enquire of readiness of car, service dept busy and main receptionist said they would phone me back. Did not happen and has not happened on previous occasion

Service

Spent a pleasant hour drinking coffee and reading the paper while my tyre was fixed

Service

The team go out of their way to ensure you are made comfortable and keep you updated with progress. At the end of any work a detailed explanation is given.

Service

Everything always explained to me and alleviate any concerns l ever have.

Service

Service department has always been fantastic

Service

As above Seems like Jackie the only person that axvyuakky gets back to me .. y can’t they all gave the ownership to return a customer call??!

Service

My car has been off the road for a total of four days for a rattle/vibration problem.Another visit has been scheduled to rectify.

Service

excellent attention, friendly, efficient and interested in the car

Service

EfficientGood communication

Service

the guy came, took it, they did it and he returned it, job done.event time estimates a bit vague.

Service

Satisfactory service

Service

The whole process customer focused

Service

Everything went to plan - only 10 mins over even though it was a very busy day

Service

MOT experience was flawless.

Service

Booked in on time, no over communication or too much small talk. just did the job.

Service

The car was delivered back with a stone chip to the rear passenger door which I was confident wasn’t there before. I rang the service dept, and emailed a photo but no-one has come back to me.

Service

I have always found Bowker Preston very courteous and professional

Service

good service people

Service

On a Sunday evening the hand break failed. I telephoned BMW emergency services and an engineer told me this was not a problem and the car could be left safely in "Park" On Monday I telephoned service at Bow who said the problem could not be dealt

Service

Job done well

Service

Job was done well and we achieved what was set out. Service engineer arranged for a taxi and I was most pleased when the driver advised that I didn't need to pay, and it was already paid for by BMW Bowker Preston. Unexpected, very nice touch!

Service

The service was fine. The service manager rang me to tell me I needed new tyres (ridiculously expensive quote), and told me the car would be ready at 4.00pm as agreed. I had to wait around for a further 30 minutes before it was ready.

Service

very helpful

Service

As already stated all departments offer fantastic service and advice

Service

I would have liked the car to be taken in after the first fault warning came up. As the message disappeared after a short time I was told to keep driving. It was only taken in on the second fault warning leading to some worry on my part.

Service

Pleasant and very easy to deal with

Service

Quick, courteous staff. comfortable area to sit. Free tea and coffee.

Service

Great service provided by great customer service from the staff.

Service

Fabulous, the staff there are very knowledgeable but more importantly they are firendly and greet you with a warm welcome.

Service

Everything carried out as promised.

Service

Even though I did ask for the outside of my car not to be washed, I would have thought that the debris from the pollen filter replacement would have been cleaned away rather than being left in the passenger footwell and not cleaned out!

Service

I used the “service while you wait”. I was kept informed of progress at all stages of the process by helpful & charming staff.

Service

I did have to return the car the next day as the tyre pressure monitor would not reset. The garage rectified this but it should have been checked before the car was handed back to me.

Service

HAD A NICE RELAXING WAIT WHILE CAR BEING SERVICED

Service

Pleasant staff and nice showroom and facilities

Service

Great staff and most helpful

Service

The car was left at 9 am but was still not ready at 3 pm There seemed a reluctance to discuss the reason for having an update on the electronics

Service

Completely satisfied because the staff are always polite and helpful. And the prices are relatively competitive.

Service

They helped me promptly when other dealerships were not interested

Service

Great service, did exactly what I asked for first time

Service

Need monthly service plan details - promised to send but not received yet.

Service

Kept informed, car back in good time

Service

One of the ladies I dealt with was helpful today but the main person was abrupt and rude. The loan car was dirty inside and hadn’t been cleaned before it was given to me.

Service

as above. The service was quick, bang on time and thorough. Always a pleasure to deal with.

Service

The work was carried out in the specified time and was charged as quoted. Staff are very helpful and amicable.

Service

Excellent service and communication.

Service

Please see above. Polite knowledgable staff who always want to give you their best.

Service

Professionalism and care!

Service

The valet was not as good as usual

Service

Bowker always exceed my expectations. They have always cared for my cars and been exceptional whenever I have any issues. Best dealer in the North West of England by miles!

Sales

Alison was fantastic answering all our questions, getting us a great deal and keeping us supplied with coffee.

Sales

Mainly because of the sales lady Alison Prowse she was warm welcoming very switched on, knew her stuff and kept me informed during the period of the delivery delay would use the dealer again

Sales

Everything was flawless apart from remote services & Spotify not working using an andriod device. Gurus working on a solution. Would have been 5 star if not for this issue

Sales

At all times I felt full confidence in the team.

Sales

Overall a very pleasant experience, great people to deal with, not too complicated or onerous, and everything delivered exactly as required (and nice coffee too!)

Sales

The caring and sensitive help throughout was much appreciated.

Sales

Good

Sales

Alison was superb and kept us updated every week with where our car was

Sales

Their approch was quite appreciatable, the help and support was incredible.

Sales

Everything was just perfect

Sales

Tom was absolutely brilliant. Best salesman I’ve ever come across. Polite, caring, helpful and informative.

Sales

Sue Heaton, Sales Exec, I dealt with engaged with my needs from outset. She very quickly established a model I would be happy with and arranged a suitable test drive. She outlined various options for extras I wanted enabling me to make apt choice.

Sales

Bought a B M W for our daughter earlier in the year from Chris Turner he was marvellous , we’ve always had VW vehicles , the customer experience was so outstanding we decided that when we were changing our car it would be a B M W service wonderful !

Sales

I have already recommended Bowkers Preston to people I know.We have to travel to the Preston sight and went there as that sight was located near Mercedes and Audi. (The sales staff there are no competition). Bowkers Preston are worth the journey.

Sales

Didn't intend buying a brand new car but glad I did.

Sales

Not had a week yet but everything seems ok up to now

Sales

As above

Sales

very helpfull

Sales

Ben who sold us the car was efficient and very helpful. Also liked the way the car was handed over in the separate room.

Sales

As above excellent customer service made for a great experience.