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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
389 ratings and 211 comments received in the last 90 days.
14 April 2025
Clear advice and instruction
13 April 2025
It was great after Maddie took over
07 April 2025
Met all my expectations
04 April 2025
Alison dealt with the purchase of my new car and she was fantastic throughout the entire process. She was efficient, found me the exact specification of car that I wanted and her handover of the new car was outstanding.
02 April 2025
After the test drive the new care negotiations were completed really easily. There was a car on site that ws ready for me to have and they even took my audi as part of the deal. This meant it was a really smooth process.
01 April 2025
Simon Dickason has been superb. Approachable and helpful. Much appreciated. Megan helping in the background. Much appreciated. Rest of the crew always friendly and approachable.
01 April 2025
Our sales executive, Katie listened to our needs and sourced a new car for us which was better than we expected
31 March 2025
Alison is very good
31 March 2025
Courteous and knowledgeable service.
27 March 2025
kept up to date delivered earlier than expected love the car
27 March 2025
Alison was excellent as usual at every stage of the process, especially in sorting out the technology overkill.
25 March 2025
Excellent customer service and a wonderful set out show room , making the experience of purchasing my new vehicle special
24 March 2025
Clear and explicit communication.
20 March 2025
Put me in a stock petrol car with higher spec when unable to locate a diesel version in network for no increase in price.
17 March 2025
I was completely satisfied as I always am and that's why I am a long standing customer
15 March 2025
Impeccable professionalism
14 March 2025
Welcoming. Professional. Friendly. Smooth process
13 March 2025
Alison Prowse our sales lady was fantastic, extremely helpful in helping us to navigate our way through what is an enormous choice of options offered by BMW. Alison made the whole experience stress and worry free.
11 March 2025
Excellent service from when Alison was involved.
10 March 2025
Katie was brilliant with us from start to finish and nothing was too much trouble for her to deal with. She is a credit to the company.
08 March 2025
Talked through every stage.
07 March 2025
Friendly, helpful and keen to do business Not condescending or dismissive at all, which can be experienced elsewhere. Overall a very pleasant, personal and low stress experience.
07 March 2025
We were looked after by Matt Tinsley whom we found to be extremely helpful ,friendly ,professional and knowledgeable ,we felt in safe hands during the purchase and he made the delivery a fantastic experience -keep up[ the excellent work !
06 March 2025
The handover went really smooth and Katie went above and beyond to make sure I felt comfortable with all the setting on my car before left.
02 March 2025
The sales staff were brilliant and helpful throughout. Everything was explained and the hospitality was great. Katie Catt my sales person was outstanding and went above and beyond.
26 February 2025
Everything was explained at each stage and any questions were answered promptly
25 February 2025
Great introduction to model of BMW prior to purchase. On securing the order I was kept up to date with delivery etc. Presentation on delivery was very good and a smooth collection.
11 February 2025
Alison gets to know her clients and how they want to be communicated with. Not everyone wants a phone call for every contact.
09 February 2025
Everything explained clearly and I was kept informed at every step
09 February 2025
I was kept informed at every step of the way. The hand over of my previous BMW vehicle was so easy when I look back at how the PCP hand-back process was some years ago. The collection process of my new car was seamless
04 February 2025
Great service by. Alison
01 February 2025
Car waiting immaculate and assistance to set up anything and showed around the car, everything made to feel very special.
31 January 2025
I purchased the car remotely (by phone/ e mail). Every detail was managed satisfactorily by the BMW Sales Representative, Bradley Loram, including the transfer of my personal number plates. When I collected the car everything was perfectly organised
22 April 2025
Everything went smoothly
22 April 2025
Extremely satisfied! Staff are always beyond friendly! The young girl who served me at the service desk was so lovely. I think her name was Amy! She called me when the service was being done and gave me a time to return also!
22 April 2025
We trust our car is in the best hands whenever we drop it off, sofar we've been happy with everything, Your staff make a huge difference to our experience, hence we love to deal with yourselves.
22 April 2025
Amy was very helpful couldn't have asked for better
21 April 2025
Staff are always caring and helpful it's a pleasure to come to Bowker.
21 April 2025
Completed job promptly
20 April 2025
Whoever was tasked with washing the car filled the boot with water and left most of the car unwashed. Not very good service.
20 April 2025
Work spread over two days rather than completion within the day as anticipated.
19 April 2025
Great service
18 April 2025
Did exactly what they said and under estimate time while l was waiting
16 April 2025
Exceptional service
15 April 2025
Would have been all 5 stars but it took 4hrs longer than it should have done
15 April 2025
Collected vehicle after repairs only to find side dash panel in footwell and under das access panel loose and hanging down. Obviously no quality control measures conducted. Very poor.
15 April 2025
The time frame was great
15 April 2025
Great service from start to finish
15 April 2025
All excellent
14 April 2025
Easy to deal with
13 April 2025
Was told it would take 1/5 hrs it was + the car was given a wash nice & clean
12 April 2025
Although no fault was found on the vehicle, I was confident after speaking to the team that nothing was wrong.
12 April 2025
Service completed earlier than expected.
12 April 2025
I was mislead by the Bowker service personnel in terms of what my vehicle required however the service manager has been in touch and refunded the costs.
12 April 2025
Dealt with promptly and professionally.
11 April 2025
?? helpful and understanding
10 April 2025
Great service
10 April 2025
I received VIP service from Dave the service manager and Les Richmond top technician who I always book to work on my car.
08 April 2025
Recall fault sorted, car cleaned F.O.C and pleasant staff but health check confusing.
08 April 2025
Vallet poor dirty when picked up door mirrors mucky
07 April 2025
The service team are very attentive and kept me informed throughout the day on the progress of my car.
07 April 2025
Good service, but seemed to take quite a long time to diagnose the problem.
07 April 2025
Quick turnaround
07 April 2025
Service was incorrectly invoicedbut was promised a corrected invoice by email which has nor been received.
07 April 2025
Swift and easy handover.
07 April 2025
Well done
06 April 2025
Valet was not to normal standards, although car was fairly clean wheels did not appear to have been cleaned properly.
06 April 2025
Very good
05 April 2025
Knowing that my car was in safe hands and the confidence of work being carried out to a very high standard.
05 April 2025
New car purchase went smoothly
04 April 2025
Was easy to drop car off and collect
04 April 2025
Generally happy, kept informed of progress
03 April 2025
Timescales exactly to programme,
03 April 2025
The customer care was excellent
02 April 2025
Reasonable pricing for servicing a higher end car
02 April 2025
Quick, efficient turnaround time despite being a Saturday morning.
02 April 2025
Staff have always been polite, knowledgeable and very helpful, without being pushy, which is great.
01 April 2025
See above plus always polite
01 April 2025
Again thank you to Amy who was amazing and very helpful with the full service and tyre change
01 April 2025
Tricky problem but quickly diagnosed and sorted. Good job all round.
01 April 2025
As soon as we drove away service light came back on the car to say an oil change is needed in 1,300 miles. Was told at the time it was not recommended but now need to make arrangements to bring the car back again in such a short space of time
31 March 2025
Happy with everything
31 March 2025
As above
30 March 2025
Very disappointed with no response from our complaint.
30 March 2025
Because always do a brilliant job
30 March 2025
Very positive experience as always. Special mention to Amy who as stated above was friendly professional and knowledgable. Thanks Amy. Car thoroughly cleaned and I wouldnt trust anyone else with my car.
29 March 2025
Efficient and professional
29 March 2025
Coffee machine broken on the day and I waited until I had to walk up to the rep to let him know I was back.
27 March 2025
Great customer service
25 March 2025
Sometimes need to listen to what is said
24 March 2025
Always seem to wait to see the service advisor. Would prefer this to take less than 2 minutes
24 March 2025
Service done on time .
24 March 2025
I've purchase every one of my BMW's through Bowkers at Preston and have never had any reason to complain about the service I've received either through the purchase process or the follow-up services provided
24 March 2025
No comments
24 March 2025
Good value for money
24 March 2025
Totally pleased. The staff went out of their way to assist me to overcome issues that I had getting my vehicle to them.
23 March 2025
Car was dropped off and courtesy car picked up all in quick time
23 March 2025
Great service
22 March 2025
Good experience could
22 March 2025
As above
21 March 2025
how I feel
21 March 2025
As above. Polite assistants
21 March 2025
Fixed problem Polite friendly staff
21 March 2025
Great experience than other garages
20 March 2025
I was kept waiting for over an hour when dropping my vehicle off and collecting the courtesy car. Service light still on after a £1000 service isn't good enough.
19 March 2025
Lovely team
19 March 2025
Very satisfied with the excellent service I found the online questionnaire to be very helpful before I drop my car off because I had one two issues that I was wanting to address. Just loved having my car back looking spotless.
19 March 2025
My car failed its MOT. I was not impressed with the attitude of the lady who dealt with me on that day -she should know that a smile helps when dealing with customers. The person I saw the next day for the retest was very helpful and efficient.
18 March 2025
Phone call to say car was ready.Asked dealership to make sure car was parked in disabled making it easy to load daughter and walker into my. Car wasn't ready had to wait 20 minutes and had to ask again for car to be brought to disabled bay.
18 March 2025
The actual service is first class. BUT I gave one disappointment. The vehicle update identified 3 advisory: One was rubber covers for shock absorbers cuts £830. Ridiculous price. Another was pedestrian protection struts. Time date stamped cost £150?
18 March 2025
The work was completed to my full satisfaction and in good time.
18 March 2025
Very happy with everything involved
17 March 2025
Very satisfied, exactly what I wanted.
17 March 2025
Kept well informed and updated throughout the day from advisors and from the service team. Absolutely first class service
17 March 2025
The usual high level of service
17 March 2025
Punctual, always good ,communications, only one small comment one the last two occasions my car and partners car did not have an external valet as requested .
15 March 2025
Not completely satisfied because I requested an exterior wash and internal vacuum which didn't happen
14 March 2025
Swift and efficient service.
14 March 2025
All good. Good communication
14 March 2025
Bowker sent me a video of them working on my car which was very informative
14 March 2025
I have always been impressed by the company's courtesy at service reception and the attention to detail of the service staff. I would certainly consider a further vehicle purchase from Bowker.
13 March 2025
Excellent service from the customer service team who worked hard to find a matching tyre for one that had sustained damage. Unfortunately, the wrong tyre was fitted but the error was corrected next day. Other disappointment was a poor car wash!
13 March 2025
No issues with process
12 March 2025
Overall very good. I did select complementary car clean on the checkin portal, but this was not completed.
12 March 2025
Extremely satisfied
11 March 2025
as ever, all staff very well appointed and courteus
09 March 2025
Had to chase for updates in. Y service. In now have a squeaky noise coming from my brake suspension area. ever since taking in to BMW. Wasn't there before. More hassle to rebook and take back in
09 March 2025
when collecting car ,the lights had been left on pus the seat was reclined as far as possible ,impossible to drive like that,(why?)so I had to start making several adjustments.
07 March 2025
They did the service on time and I couldn't get back to pick the car up so arranged for the next day
07 March 2025
I believe quality workmanship comes with well trained and experienced staff and Bowker proved this. Satisfaction also comes with great execution of service, which I experienced at Bowkers
07 March 2025
No problems at all
06 March 2025
Repair done to my satisfaction
06 March 2025
Staff extremely helpful & friendly as well as knowledgeable-very clean and comfortable throughout
05 March 2025
Staff attentive, all questions answered promptly and visit handled in a timely manner.
05 March 2025
See above
04 March 2025
Fantastic communication and service throughout.
03 March 2025
Everything was explained to me clearly without complication. I was left to manage my own time whilst I waited and not pestered. Notified when jobs were complete and was dealt with in a warm and positive manner.
03 March 2025
Exceptional customer service, and Laura Heaton was fantastic in managing the situation
03 March 2025
I was sent a video of my car being checked with explanations of the work in progess.
03 March 2025
Been with Bowker for many years, but the use of the app, key drop off and lack of personal contact with the service team is a retrograde step in my opinion. BMW are expensive to maintain and part of compromise was personal service, not text/email etc
03 March 2025
All good. Friendly helpful staff
03 March 2025
Very helpful
03 March 2025
car collected and returned, work done (albeit expensive for brake discs)
02 March 2025
Great staff, good service.
01 March 2025
My vehicle was out of warranty but because I buy my service plan I was not charged for the work
28 February 2025
Incomplete work
27 February 2025
Always efficient and staff. Were helpful
26 February 2025
see previousbcomments
25 February 2025
I was completely satisfied
25 February 2025
Great service and communication From Bowker.
25 February 2025
VERY PROFESSIONAL SERVICE
24 February 2025
Happy customer, actualy they make me feel like a guests. This why happy guests always come back.
24 February 2025
As above. Also appreciated personalised experience and free vac and wash
24 February 2025
as above
24 February 2025
I was dissatisfied due to inconsistencies in BMW's health check process. A differential leak was missed in one check but flagged as critical 151 miles later. BMW suggested the first check was flawed but took no accountability.
22 February 2025
Completed work required in timely manner
19 February 2025
Overall not a very pleasant experience.
19 February 2025
Satisfied with the customer care
19 February 2025
Laura was exceptionally professional and kept me updated
18 February 2025
Deducted 1 star for length of time taken
18 February 2025
See above
18 February 2025
I have confidence that all work is done properly.
18 February 2025
As above
17 February 2025
Reasons above.
17 February 2025
Could have been slightly faster but otherwise no complaints at all.
16 February 2025
Fantastic service throughout, full email of findings and a clean car at the end
14 February 2025
See above comments
13 February 2025
Service was fine, no particular issues
13 February 2025
Within 10 miles of receiving my car back from having an identified engine fault fixed the fault warning has re-appeared and has had to be re-booked in. However this will not be carried out immediatly but will have to wait 2 1/2 weeks.
12 February 2025
Great communication on progress and pleasant staff always happy to help
12 February 2025
Longstanding Service
11 February 2025
It cost me nothing - a rare event when dealing with BMW.
11 February 2025
All staff who I interacted with were very professional
11 February 2025
Would have been a 5 but was told about something in the tyre and advised could repair for £30. Local tyre company checked and tyre want punctured and they didn't charge me.
10 February 2025
Asked and answered above.
10 February 2025
Timings were perfect and my car was beautifully cleaned
10 February 2025
Only a very minor training point, the guys on reception didn't know what the WiFi was called.
10 February 2025
As above. All questions clarified to detail
09 February 2025
Job done quickly and friendly service
08 February 2025
I had no complaints
08 February 2025
The process for the service is okay. But it's all about getting you to spend money.. Visual checks etc. All aimed at almost scaring the customer into having non essential work done.
07 February 2025
Improved since last time
07 February 2025
As above, history with Bowker's has been excellent otherwise 1 star would have resulted.
07 February 2025
Feedback provided during the service
07 February 2025
As it was a rare mechanical problem i think BMW should have covered it all despite the car being out of warranty.
06 February 2025
Good experience all round always offer coffee
06 February 2025
Very good service.
06 February 2025
Paid over £100 for 3 years service, I guess this was it! Video showed the brake disc & tyre tread testing. However, no evidence of break fluid change or battery check! The paperwork states exhaust was fine and cooling system (they don't, electric).
05 February 2025
Again very pleased
04 February 2025
Generally really good however twice now work I requested done I have had no paperwork to back it up
04 February 2025
Nice people
04 February 2025
Always really helpful and efficient.
03 February 2025
On time and good information
03 February 2025
never a problem
03 February 2025
Very polite staff lovely showroom
03 February 2025
No issues
02 February 2025
Customer service was good with communication throughout. Spent almost £4000 pounds with car in for three days and the car was not washed on it's return.
02 February 2025
Work is carried out to a high standard. Staff are helpful, friendly and informative.
02 February 2025
The overall service experience itself was excellent; my only observation was associated with the travel to/from the workshop. I was not made aware of the option for home collection (vs taxi). Particularly positive feedback about Amy.
01 February 2025
Dave from sales was great very helpful and keeping you up to date with what is going on , liked his personality.
01 February 2025
Always satisfied with staff on phone or when in in person.The emac service plan is good and is useful for use that you offer pick up and delivery
31 January 2025
Great customer service from my initial inquiry to collection my M5 , Andrew Hume offered great advice at all stages and the vehicle was presented very well when I collected really pleased with the service I received on 31st January Regards Michael
31 January 2025
Fantastic customer service
31 January 2025
Conflicting information and cannot peak to the same person when you phone
30 January 2025
Gave courtesy car when lease company did not communicate with me properly
30 January 2025
I was provided with an detailed summary re the current status of my vehicle
30 January 2025
Excellent service from Gurdit and Heath
30 January 2025
I just get the feeling that there was no care and attention from the service team and whether it is because they are just too busy but these things were missed and should not have been. I had paid extra for the cabin to be fumigated i dont think its
29 January 2025
The attitude of people within your corporation needs to be re assessed across the board. Even looking around at the cars whilst waiting was uncomfortable to say the least. Not one person approached to discuss any of the cars.
29 January 2025
Efficient
15 April 2025
As above, nothing is to much trouble and we never felt rushed. Alison is extremely dedicated and knows her stuff inside out. That's why this is the 3rd time we have returned to BMW for our latest new vehicle.