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I like that the work carried out on my vehicle is always done on time. The car is always ready and cleaned.
Service completed in time quoted and vehicle cleaned prior to handback.
Times scales were adhered to and the service lady was very nice
Pleasant staff who were very hospitable and service was completed promptly as agreed when booking the service.
Always at the end of the phone and courteous
Could not fault anything
Did what was required
Everything went smoothly
Nothing was too much trouble. Freya was very good
Very careful car check and detailed reports.
Bmw bowker were helpful to sort out the problem i had with my bmw gave me back the car with a complementary wash and hoover
Always professional & courteous
I have yet to feel let down or unsatisfactorily dealt with. Always polite and helpful.
Very satisfied with the whole visit to the service center. After handing over the car I sat working in the customer area. Drinks on hand when needed and a comfortable chair to sit in.
No complaints at all at any part of the service
Efficient reception and car ready on time.
Work completed on time fully satisfactory
All works carried out as requested
Great customer service
The work done on my BMW was everything that I expected it to be, and was of a very high standard.
MOT completed on time and complementary car vac and wash. Thank you
Nothing is to trouble.
Very prompt. Informative video.
Everyone helpful and professional
Service reception gentleman explained what was being done at agreed price. Was told when car would be ready, and it was. It was also cleaned to a high standard.
Fix the issue in a timely manner and kept me updated
The professional approach from reception, to service front desk, the service standard with video, to receiving my car cleaned immaculately was a bit special
polite and efficient from start to finish
Cheerful and helpful staff throughout all areas of the business and always treated as a valued customer. Video of my car's health check with commentary was a nice touch.
Very efficient service
The team are polite and super helpful. I have had nothing but the best service from the onset.
The car was completed on time and at a reasonable price
BMW always give a professional and polite service. Notice was taken of things I pointed out and the car was handed back in a cleaned condition.
Excellent comunication and service
Friendly staff, very efficient in terms of booking in, reminding me in the run up to the service and quick on the day itself, which given it was a Saturday is credit to all concerned.
Always pleasant staff and when the car wasn't ready they were more than happy to let me keep the courtesy car for the weekend.
Work carried out to spec
I was very satisfied with the service at Bowkers Preston they were brilliant
I watched & saw how customers were treated.
Because I was completely satisfied. Had I not been completely satisfied I would have given a different answer.
Although the car has to come back for further work, the process so far has been flawless.
Every question answered promptly.
First class service
Staff member who attended to me was delightful
Driver picked up the car and kept in communication via the showroom and returned in good time.
They solved the issue
All necessary work was completed efficiently
Excellent service from the reception desk through to sales and service. Consistent high quality I've come to expect from Bowker Preston.
Job done on time no issues, car cleaned, spot on service.
Freya was really really helpful and keep me up to date at all stages of my servicing
Quick and efficient. All completed as promised.
Car returned later than originally thought but was cleaned and all works completed
Great friendly service
Because I am very satisfied
Always satisfied but just one slip this time - I was only notified of the need for a new rear wiper blade when I collected the car so have to return to have it fitted.
I don't think anything could have been done better. I did choose not to have additional work completed (wheel bearing & discs and pads) due to cost but this is no detriment to the staff and the oil leak was fixed as I requested. Very happy
Everything was done in a timely manner and friendly staff
this is why I stick to Bowkers for my cars : )
As above. The Service Manager Eoghan Gilbert and the master technician Harold are both outstanding with the rest of the Bowker team maintaining a very high standard of service.
Always helpful staff
Again staff were happy n smiling and helpful
Fixed the issue with my car with no quibble.
Fast and efficient
Easily arranged for the service to be carried out at a time convenient to me and the facility for my car to be collected and returned. Also early electronic notification that all was well with the safety check.
Staff were great and helpful and also very efficient.
Complete trust in the expertise of the people dealing with my car.
Couldn't be any better
Good service all rounds
Easy to book in, waiting time was as expected and all service requirements met.
From booking in service to leaving the car for the work to be done all went very smoothly
As always a brilliant service from the guy's at Bowker Preston. Booked my car in for a BFC on a fast lane waiting appointment with Dan. I was sent through a detailed vehicle check and my car was washed and vacuumed within the 90 minute slot.
I was handled by Emma who was the best customer service agent I have ever dealt with at BMW. That's not to say they are all not good but Emma went that bit beyond to ensure everything I needed was perfect. She's a real credit to Bowkers.
Achieved what I needed from the service.
Great service from walking in, receptionists have a good knowledge of all processes and don't have to keep referring to someone else. My appointment was on time, dealt with thoroughly and professionally but in a friendly manner. Video of service sent
Good overall service
Delivered above my expectations- on time and on price
pROBLEM SORTED, CAR CLEANED!
Obliging and efficient
No issues at all !
Car was serviced and came back washed
Very satisfied with the service provided.
Bowker Preston provide great customer service and treat my car exactly how I would.
Problem diagnosed and sorted out quickly
Great service from a professional and experienced team.
Excellent service and welcoming staff
Management of the process during covid was very clear and helpful
The best part was dealing with Ben, from Bowker Preston. At every moment he wa s updating me and keeping me well informed. My car is a lease car with Arval, and for a simple problem ended up taking 3 weeks! But Ben everyday let me know what was going
Fantastic service as always and can't fault Bower.
Usual friendly staff and kept informed of progress
They did all the jobs efficiently and the stall were very polite and helpful
Work carried out to expectation and good customer service.
We were well looked after by Sur Heaton. She handled our new car even though the pandemic had affected lead times and delivery times.
Adam Howard was the sales executive who dealt with us. His knowledge and organisation was first class and he could not have been more helpful at every step of the process. We also received help from other members of the team.
Very good.. had no problems what so ever very happy customer ...
If I wasn't happy I would not have gone through with the purchase. Everything was simple and was helped by the Salesman who dealt with us every step of the way.
Simon Dickason and the rest of the staff are always very helpful
No issues seamless and easy process
Katie @ Bowker Preston did everything she could to make my purchase as smooth as possible even when there was a delay in the car delivery. She was polite and apologetic and escalated to her manager to try and sort out compensation due to the delay
Sales assistant was good, matched my requirements, no hard sell or fuss (which I dislike), ie knew how to deal with me
James Keogh from Preston was great from purchase to delivery of my new vehicle
Enjoyed the Bowker experience
Simon delivered my car to me in person
Excellent and knowledgeable staff who are also friendly
The sales executive took time to explain the available vehicle and financial options and provided thorough advice.
Met all timescales and exchange of documents
We have always recieved updates to keep us informed of delivery date etc.
Adam kept us informed throughout the process
We we're really pleased with the service we received at bowker Preston. The staff are excellent.
Process was flawless
Lovely surroundings and friendly, professional, helpful staff.
Great new car, the colour I wanted and the drive is great
Kept informed during whole process and very helpful