Friendly, professional service

Very satisfied with the repair ??....

There were no issues or problems with the whe experience

I was pleased to get the car serviced to continue enjoy driving such a lovely car.

As above

The team locally are always great

Emma was great at keeping me informed of updates and was very friendly and efficient too

Excellent customer service, went above & beyond expectations

Friendly staff and prompt service.

the service lady, emma kept in touch and updated as to what the fault was and dropped the car off home for us too. She is an extremely polite and helpful young lady. Very happy. And as ever Dave Hiney is running a tight ship. Thumbs up.

Very helpful with setting up service plan and car came back lovely and clean! Also liked the health check video that I was sent whilst waiting for my vehicle.

Work carried out to a high professional standard, followed up by discussions on the notes generated from the completed work

Good booking process, reception system & communications when car was available for collection.

Actually being able to speak with the engineer to discuss the issue

Easy to book in and job completed quickly and efficiently.

I felt that Bowker (specifically Emma Eyre and the service team) went well beyond what i've experienced at other BMW dealerships to solve the issues with my M2. Communication was excellent making the entire experience less stressful.

Staff are always polite, they keep you up to date with your car and the dealership is a pleasant place to wait whilst the car is being serviced etc.

From biting to the end it was excelent

See above. Bowker BMW always brilliant staff.

Quick and efficient front desk service. Clear feedback of vehicle info.

Tuesday was really helpful in answering my questions and liaised with the workshop to clarify a few things. Excellent service thank you.

Smooth process

Great service, fantastic facilities, a great place to be.

Excellent service, treat customers very well.

Did what was agreed.

Very friendly reception and helpful

Good quality service

Undertook service and MOT without fuss and completed the work on time. Also the whole dealership was very Covid-19 aware and I felt safe dropping off and collecting the vehicle.

I am always very well looked after by the staff at Bowkers BMW Preston

Fast and efficient as always

Faultless

Service start on time. I waited, comfortable showroom. Service completed on time. Very good.

Easy to get an appointment , good customer care , all work done so passed MOT

Due to Covid I did not wait in the showroom but not a problem as informed when ready

All issues resolved to complete satisfaction

Katrina was excellent. She listened to my concerns regarding a reoccurring problem that had existed since purchasing my car from new. The vibration sound had resurfaced after having had a full service. It was resolved satisfactory & fairly.

Usual customer service excellence ,knowledgeable staff,and very attentive

Cannot fault the service I receive, warm and friendly.

It was very convenient that the car was picked up and returned after the service .

The task of changing the wheels was done efficiently and without fuss.

Very pleased with recall and health check.Also nail in the tyre did not require repair I am sure other dealers would have charge for repair !

Quick and efficient service with car back mice and clean.

Despite the garage being some distance from my home, the service is always excellent and so I don't mind travelling to them

Ready on time

Ready on time

Always very professional

They provided a good service

Efficient, safe in terms of COVID preparations and procedures, friendly and timely.

Appreciate honesty

great staff in both sales and service

The whole experience was straight forward and easy. Only downside was having to change service date due to lockdown, but this was out of the dealerships hands.

Very polite and helpful staff

everything clearly explained

Sales - Alison was excellent

Very impressed. They go the extra mile to give satisfaction. Even during the Covid pandemic customer service was very high.

I felt very comfortable

Item was on time and as promised

Work completed fast and I was kept up to date with what was happening

I was quoted a price that was reasonable for the work carried out.

Faultless service

I HAD PRE PAID WHEN I BOUGHT THE CAR SO EVERYTHING WAS IN PLACE WHEN THE CAR BECAMBE 3 YEARS OLD.

Excellent job,ready when stated. Car left in pristine condition.

Brilliant service as always. Vehicle ready at agreed times. And advisor was very professional.

Staff were very helpful in getting work completed!

Good attention to details

Pleased with the service

It was all done

Brilliant car, brilliant service

Work done to high standard and queries answered fully

Used Bowker Preston a few times since moving up north and I can't fault the garage or the staff

As soon as you arrive,you feel relaxed knowing you will receive 1st class service

Good deal, helpful staff, went out of way to ensure car delivered on time, kept up to date

All the staff were very polite and helpful and allowed me to make changes even after the order was done

Staff most helpful and did everything they could to make it perfect.

Quick responses and good price

The current situation made the hand over difficult for Bowkers, but they made the experience enjoyable even with the restrictions.

Very helpful & polite staff

Sales representative Alison Prowse was brilliant through every step ranging from her knowledge at my first enquiry right through to collection. Wouldnt buy a new BMW off anyone else.

Prompt and efficient, friendly service from all the staff I engaged with.

Excellent sales staff. Alison was fantastic from start to finish.

She kept me inform twice a week on the car status