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ABOUT THE CENTRE

Find out more about what we do and our team.

Meet the team

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Paul Bowker

Chief Executive
  • Department Director

Katy Baxter

General Sales Manager
  • Department New Car Sales

Andy Banks

Used Car Sales Manager
  • Department Used Car Sales

Megan Sellers

New Car Sales Manager
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Department New Car Sales

Dave Hiney

Assistant Service Manager
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Department New Car Sales

Lauren Grigg

CRM Controller
  • Department CRM

Jack Wilson

BMW Product Genius
  • Department New Car Sales

Sue Heaton

New Car Sales Executive
  • Department New Car Sales

Joel Lewis

New Car Sales Executive
  • Department New Car Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff very well informed and helpful throughout.

Service

Because we were looked after from the point if attending, throughout and after the transaction.

Service

Nothing was an issue

Service

I was able to book my car in straight away, everything was explained to me and I was very well look after whilst waiting for my car. Also car was valeted when ready for collection. Very happy.

Service

The service itself was very good and all staff were outstanding. The matter of unreasonably having to pay for another bmw dash cam within exactly three years, and paying for fitting twice within just eighteen months understandably not very impressed.

Service

Very helpful and friendly, would have been nice to have a curtesy car, but I left my service until right before Christmas

Service

Not professional or even helpful the staff make you feel you shouldn't be there.

Service

I'm not entirely convinced that my car is running as it should do on start up .

Service

Have 4 BMW's, and can't remember which one you are referring to

Service

Because of the trust and lack of professionalism and customer care I have lost with the garage

Service

All services provided as promised, recommendations are helpful and staff always friendly.

Service

They keep you informed all the way of what stage they are at with service

Service

Great service

Service

Consistent good service

Service

Excellent service. Slightly slow being processed by service reception staff.

Service

The car was returned nice and clean. Reception area is comfortable with lovely facilities and atmosphere

Service

My only gripe is that when I've rung up with a problem with my connected drive and been told that someone will ring me back. Whoever is supposed to ring me never does

Service

I was on a 'fast track' minor service; waited the indicated 1hr to 1.5hrs but ended with a 2.25hr wait.

Service

When I got home I found my boot lid was rubbing metal on metal, which it was not when I brought it in.

Service

Again, to be charged insurance for a fault on the car that was nothing to do with me and covered by warranty is an insult. It is small amount, but the principle ia disgusting.

Service

Fast track service was slick and my car was valeted and back with me in no time. Comfortable waiting area too

Service

Bowker Preston's service has been very good on every visit. Members of their staff are always friendly, helpful and professional. (Their premises are superb.)

Service

Could have been better Seemed to be lots of mis-communication between departments regarding cost of recommended service pack

Service

There was a fairly intractible radio problem which was initially somewhat dismissed. A solution has been found which is acceptable but not perfect.

Service

Disappointed that you have stopped providing transport into Preston

Service

Usual excellent service and support

Service

Everything completed to the most minute detail.

Service

personal touch

Service

Have been dealing with Bowker BMW for 6 years

Service

dropped my car off the night before, told it would be ready for 12, left it until 1.30 in the hope that it would be completed, it wasn't! I sat there until 3.30 waiting! Also I was told it included a wash & vac but made to feel I was being awkward.

Service

Waited for 4 hours in draughty position in showroom when advised it would take approx 2 hours.I didnt get courtesy car to help save cost.

Service

When I returned home after Warranty check I discovered my tyre pressues were reading low. They were fine before I presented my car. It meant that I had to return to Bowkers Preston the next day for them to rectify. Inconvenient.

Service

with the exception of the tyre pressures which were not correct, everything else was satisfactory

Service

MOT completed on time

Service

I have purchased from Bowkers and used their servicing for over 20 years - the service I have always received is professional but very friendly - ideal

Service

I was quoted a price, then when it came to paying I was charged another higher price and an excuse was given. I complained and nothing was reported back to me.

Service

sorted my problem out above my initial expectations

Service

No issues here, the stated arrangements - drop off and pick up were totally satisfactory.

Service

Problem remains and I will contact dealer in the near future. I have no issue with the dealer, just the car.

Service

I would prefer a more streamlined service than waiting in a lounge area to see a service advisor.

Service

A 90 minute oil change service took 2 and a half hours and nobody communicated the delay. When I handed the keys to the service desk I was told that they would aim to have it ready by 10am (after dropping it off at 8:30am) but nobody thought to say

Service

Excellent service on every visit, work completed on time to a high standard. Very competitive pricing.

Service

Very welcoming at Bowker. Treated courteously.

Service

Usually rate Bowkers as Completely Satisfied but was disappointed this time on pick-up: Having been told the car was ready I went to pick it up 1hr later and then it took a further 40 mins before the car was ready for me! Others were complaining too

Service

Everything was first rate and I was told how long it would take. I checked online to find out what would be done as this was a 'big' service; the lady on the service phone line did not provide this information.

Service

Problem with headlights, 1 is brighter than the other. Mentioned this on booking in the car, then again to the man who collected the car and again afterwards to the man who returned the car, who assured me he would sort it out. I've heard nothing!

Service

Great service and car returned spotless

Service

they are curteous, friendly helpful and any questions we have are dealt with thoroughly, vwery professional

Service

I'm disappointed that despite raising this with the service department when collecting my car, in the absence of the service manager or deputy I was humoured and advised that I would be written to about my concern - I'm still waiting...

Service

Business like and and friendly. My car was returned to me in 'showroom condition' and I could not have been more satisfied. My car needed two new tyres and Bowker supplied these at a competitive price.

Service

Perfect

Service

Details in the above answer

Service

The car was serviced quickly and professionally.

Service

Brilliant customer service

Service

Work done quickly

Service

everything was up front and honest

Service

I had to pay £15 for insurance to get my car repaired whilst in warranty. A warranty fail shouldn't incur me a cost. Also I was not advised this charge at booking in. It was only at collection that I 1st knew of charge.

Service

The customer services rep went home without handing over where my car was up to. I had to ring several times to you only to be told my car was ready at 1700 by which time it was too late for collection. I had told you I needed by 15.00.

Service

Didn't even add the service history onto the onboard computer.

Service

Appointment available at short notice The staff I have contact through were very pleasant and helpful, explaining what was to be done.

Service

Having to drop the car off and leave for the day no loan car or drop off service. The car was in with a fault that was covered by the warranty why should the owner have the expense and lose time at work

Service

Confidence in the work undertaken

Service

The issues noted above were sorted out but suggest that procedures are not clear

Service

Very satisfied

Service

Very easy to deal with from start to finish, car collected and delivered by Carl who was very professional, polite and on time as arranged.

Service

I was given a window of collection of 8am - 10am, the driver arrived at 10:45am and proceed to walk round my car on the drive with a clip board and became defensive/offended when questioned over the delay, which I felt was unnecessary.

Service

Again this is not reflective of the service, I'm no longer trusting of bowker's as a supplier, and will most likely switch to another BMW provider. What I can say is that Katrina whom handled the service was A1.

Service

Service was undertaken satisfactorily

Service

Service was fine no issues

Service

Excellent service by the team at bowker. My car was sorted.

Service

completed a repair on the vehicle with a first time fix

Service

Staff very helpful and reliable everything explained and given the time required.

Service

Very impressed overall but surprised to be told the washer bottle needed topping up. That's one job I had done just before heading to the garage.

Service

I have dealt with Bowker Preston for 17 years and they have always provided a good service to me and my family.

Service

I especially thought the virtual tour of my vehicle was a great way to be shown exactly what jobs needed or didn't need doing. The staff kept us updated at all times.

Service

Polite and informative

Service

Very knowledgeable & helpful staff who give comprehensive breakdown of work undertaken.

Service

On my last visit which was for service, my tyres needed checking, as i have issues with one of them losing air (or the tyre pressure sensor thinks it is). I was told tyre pressure was reset. They hadn't as when collected, same as when dropped off.

Service

Bowker have always been very accommodating! It's always a pleasure to visit the showroom.

Service

Very professional and friendly service.

Service

The service team went above and beyond for me. I feel they understand the importance of providing a high level of service.

Service

great team, work done quickly and good coffee whilst you wait!

Service

Professional efficient service

Service

Always professional and friendly service

Service

Car usually has to stay in for two days

Service

The recall work was completed on time

Service

The staff are knowledgeable,courteous and efficient .

Service

Good efficient and professional

Service

Competitive pricing when compared with independent specialist, and although I have dealerships much closer to my home address I have always found bowker to be a nice easy experience, professional, friendly helpful staff, with work carried out swiftly

Service

took a little longer than I was told as no one took over from my service contact when he went on lunch break but still very good service.

Service

Job and faults done quickly

Service

No Issues

Service

Price is always a big factor for me. I look for value for money

Service

Very quick service with the representative having ab excellent knowledge.

Service

A very good job was done very happy

Service

See above.

Service

On collecting my vehicle I was made to wait a long period of time with customers arriving after myself being attended to ahead of me. This was despite advising I wasn't able to wait around as I was due in a business meeting. I just needed to pay.

Service

Service has always been good. Only reason why only 4/5 is that on one occasion the vehicle interior clean had made a streaky mess of both front & rear windscreen. As I left in direct sunlight it showed up particularly bad. Other than that very good.

Service

Eoghan really did a great job making everything happen for us

Service

Se above

Service

Again no problems

Service

Bowker have done their best.

Service

Because I booked in weeks in advance and asked for a specific part to be fitted. I confirmed it all in great detail but the Girl in service had ordered me the wrong part. A rear sensor not a front sensor. So the damaged one had to be re fitted.

Service

Problem not resolved but staff and other services are good

Service

Failed to follow up tyre replacement

Service

We are known to the people in the dealership and as such have a good friendship

Sales

The sales rep Joel, and the business manager listened to what I wanted and tried their very best to accommodate me from both the car itself to the overall deal for the car. The result was that I bought my first BMW

Sales

The whole experience was made enjoyable and easy..

Sales

My Family and I have purchased three cars to date from Bowker BMW Preston. Each time we have had absolutely brilliant service from Sue Heaton and her colleagues. Very professional and friendly from start to finish, would highly recommend.

Sales

The sales person Tom explained all the details and functions of the car and gave me all the time I needed.

Sales

Overall the pre-sales discussion went very well. The sales person and their manager listened and were able to meet me on the financials. Overall experience was great.

Sales

Ready for collection and everything fully explained

Sales

No hassle. All through the buying process I was kept informed of the build. Excellent handover.

Sales

very good service and a great product

Sales

Staff (Joel & John) looked after us.

Sales

Nothing was too much to ask for. I wasn't 100% sure which model l wanted and l was given a car to drive for 2 days.

Sales

Alison was lovely. Really helpful and kept me up to date at every stage. Organised for me to be collected on the day of my cars release as I was without a car at that point. Fantastic customer service!

Sales

All very easy and smooth.

Sales

The centre was always welcoming and attentive, from the receptionist, the sales and business team and the BMW Genius right through to collection and post collection to ensure I was completely satisfied with my new car, which I am.

Sales

Very friendly, helpful and accommodating. Felt a valued customer.

Sales

Very pleasant staff and all went to plan re ordering my new car with the specification that I wanted through to the collection with the help of your genius .

Sales

Sue was attentive, knew everything that was needed and saw the whole process through.

Sales

Communication challenging at times. I got the impression that the sales person had limited knowledge. Eager to take my order but slow to respond to questions thereafter.