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ABOUT THE CENTRE

Find out more about what we do and our team.

Meet the team

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Paul Bowker

Chief Executive
  • Department Director

Katy Baxter

General Sales Manager
  • Department New Car Sales

Andy Banks

Used Car Sales Manager
  • Department Used Car Sales

Megan Sellers

New Car Sales Manager
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Department New Car Sales

Dave Hiney

Assistant Service Manager
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Department New Car Sales

Lauren Grigg

CRM Controller
  • Department CRM

Jack Wilson

BMW Product Genius
  • Department New Car Sales

Sue Heaton

New Car Sales Executive
  • Department New Car Sales

Joel Lewis

New Car Sales Executive
  • Department New Car Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff very well informed and helpful throughout.

Service

Because we were looked after from the point if attending, throughout and after the transaction.

Service

Nothing was an issue

Service

I was able to book my car in straight away, everything was explained to me and I was very well look after whilst waiting for my car. Also car was valeted when ready for collection. Very happy.

Service

The service itself was very good and all staff were outstanding. The matter of unreasonably having to pay for another bmw dash cam within exactly three years, and paying for fitting twice within just eighteen months understandably not very impressed.

Service

Very helpful and friendly, would have been nice to have a curtesy car, but I left my service until right before Christmas

Service

Not professional or even helpful the staff make you feel you shouldn't be there.

Service

I'm not entirely convinced that my car is running as it should do on start up .

Service

Have 4 BMW's, and can't remember which one you are referring to

Service

Because of the trust and lack of professionalism and customer care I have lost with the garage

Service

All services provided as promised, recommendations are helpful and staff always friendly.

Service

They keep you informed all the way of what stage they are at with service

Service

Great service

Service

Consistent good service

Service

Excellent service. Slightly slow being processed by service reception staff.

Service

The car was returned nice and clean. Reception area is comfortable with lovely facilities and atmosphere

Service

My only gripe is that when I've rung up with a problem with my connected drive and been told that someone will ring me back. Whoever is supposed to ring me never does

Service

I was on a 'fast track' minor service; waited the indicated 1hr to 1.5hrs but ended with a 2.25hr wait.

Service

When I got home I found my boot lid was rubbing metal on metal, which it was not when I brought it in.

Service

Again, to be charged insurance for a fault on the car that was nothing to do with me and covered by warranty is an insult. It is small amount, but the principle ia disgusting.

Service

Fast track service was slick and my car was valeted and back with me in no time. Comfortable waiting area too

Service

Bowker Preston's service has been very good on every visit. Members of their staff are always friendly, helpful and professional. (Their premises are superb.)

Service

Could have been better Seemed to be lots of mis-communication between departments regarding cost of recommended service pack

Service

There was a fairly intractible radio problem which was initially somewhat dismissed. A solution has been found which is acceptable but not perfect.

Service

Disappointed that you have stopped providing transport into Preston

Service

Usual excellent service and support

Service

Everything completed to the most minute detail.

Service

personal touch

Service

Have been dealing with Bowker BMW for 6 years

Service

dropped my car off the night before, told it would be ready for 12, left it until 1.30 in the hope that it would be completed, it wasn't! I sat there until 3.30 waiting! Also I was told it included a wash & vac but made to feel I was being awkward.

Service

Waited for 4 hours in draughty position in showroom when advised it would take approx 2 hours.I didnt get courtesy car to help save cost.

Service

When I returned home after Warranty check I discovered my tyre pressues were reading low. They were fine before I presented my car. It meant that I had to return to Bowkers Preston the next day for them to rectify. Inconvenient.

Service

with the exception of the tyre pressures which were not correct, everything else was satisfactory

Service

MOT completed on time

Service

I have purchased from Bowkers and used their servicing for over 20 years - the service I have always received is professional but very friendly - ideal

Service

I was quoted a price, then when it came to paying I was charged another higher price and an excuse was given. I complained and nothing was reported back to me.

Service

sorted my problem out above my initial expectations

Service

No issues here, the stated arrangements - drop off and pick up were totally satisfactory.

Service

Problem remains and I will contact dealer in the near future. I have no issue with the dealer, just the car.

Service

I would prefer a more streamlined service than waiting in a lounge area to see a service advisor.

Service

A 90 minute oil change service took 2 and a half hours and nobody communicated the delay. When I handed the keys to the service desk I was told that they would aim to have it ready by 10am (after dropping it off at 8:30am) but nobody thought to say

Service

Excellent service on every visit, work completed on time to a high standard. Very competitive pricing.

Service

Very welcoming at Bowker. Treated courteously.

Service

Usually rate Bowkers as Completely Satisfied but was disappointed this time on pick-up: Having been told the car was ready I went to pick it up 1hr later and then it took a further 40 mins before the car was ready for me! Others were complaining too

Service

Everything was first rate and I was told how long it would take. I checked online to find out what would be done as this was a 'big' service; the lady on the service phone line did not provide this information.

Service

We are known to the people in the dealership and as such have a good friendship

Sales

The sales rep Joel, and the business manager listened to what I wanted and tried their very best to accommodate me from both the car itself to the overall deal for the car. The result was that I bought my first BMW

Sales

The whole experience was made enjoyable and easy..

Sales

My Family and I have purchased three cars to date from Bowker BMW Preston. Each time we have had absolutely brilliant service from Sue Heaton and her colleagues. Very professional and friendly from start to finish, would highly recommend.

Sales

The sales person Tom explained all the details and functions of the car and gave me all the time I needed.

Sales

Overall the pre-sales discussion went very well. The sales person and their manager listened and were able to meet me on the financials. Overall experience was great.

Sales

Ready for collection and everything fully explained

Sales

No hassle. All through the buying process I was kept informed of the build. Excellent handover.

Sales

very good service and a great product