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Staff very well informed and helpful throughout.
Because we were looked after from the point if attending, throughout and after the transaction.
Nothing was an issue
I was able to book my car in straight away, everything was explained to me and I was very well look after whilst waiting for my car. Also car was valeted when ready for collection. Very happy.
The service itself was very good and all staff were outstanding. The matter of unreasonably having to pay for another bmw dash cam within exactly three years, and paying for fitting twice within just eighteen months understandably not very impressed.
Very helpful and friendly, would have been nice to have a curtesy car, but I left my service until right before Christmas
Not professional or even helpful the staff make you feel you shouldn't be there.
I'm not entirely convinced that my car is running as it should do on start up .
Have 4 BMW's, and can't remember which one you are referring to
Because of the trust and lack of professionalism and customer care I have lost with the garage
All services provided as promised, recommendations are helpful and staff always friendly.
They keep you informed all the way of what stage they are at with service
Consistent good service
Excellent service. Slightly slow being processed by service reception staff.
The car was returned nice and clean. Reception area is comfortable with lovely facilities and atmosphere
My only gripe is that when I've rung up with a problem with my connected drive and been told that someone will ring me back. Whoever is supposed to ring me never does
I was on a 'fast track' minor service; waited the indicated 1hr to 1.5hrs but ended with a 2.25hr wait.
When I got home I found my boot lid was rubbing metal on metal, which it was not when I brought it in.
Again, to be charged insurance for a fault on the car that was nothing to do with me and covered by warranty is an insult. It is small amount, but the principle ia disgusting.
Fast track service was slick and my car was valeted and back with me in no time. Comfortable waiting area too
Bowker Preston's service has been very good on every visit. Members of their staff are always friendly, helpful and professional. (Their premises are superb.)
Could have been better Seemed to be lots of mis-communication between departments regarding cost of recommended service pack
There was a fairly intractible radio problem which was initially somewhat dismissed. A solution has been found which is acceptable but not perfect.
Disappointed that you have stopped providing transport into Preston
Usual excellent service and support
Everything completed to the most minute detail.
Have been dealing with Bowker BMW for 6 years
dropped my car off the night before, told it would be ready for 12, left it until 1.30 in the hope that it would be completed, it wasn't! I sat there until 3.30 waiting! Also I was told it included a wash & vac but made to feel I was being awkward.
Waited for 4 hours in draughty position in showroom when advised it would take approx 2 hours.I didnt get courtesy car to help save cost.
When I returned home after Warranty check I discovered my tyre pressues were reading low. They were fine before I presented my car. It meant that I had to return to Bowkers Preston the next day for them to rectify. Inconvenient.
with the exception of the tyre pressures which were not correct, everything else was satisfactory
MOT completed on time
I have purchased from Bowkers and used their servicing for over 20 years - the service I have always received is professional but very friendly - ideal
I was quoted a price, then when it came to paying I was charged another higher price and an excuse was given. I complained and nothing was reported back to me.
sorted my problem out above my initial expectations
No issues here, the stated arrangements - drop off and pick up were totally satisfactory.
Problem remains and I will contact dealer in the near future. I have no issue with the dealer, just the car.
I would prefer a more streamlined service than waiting in a lounge area to see a service advisor.
A 90 minute oil change service took 2 and a half hours and nobody communicated the delay. When I handed the keys to the service desk I was told that they would aim to have it ready by 10am (after dropping it off at 8:30am) but nobody thought to say
Excellent service on every visit, work completed on time to a high standard. Very competitive pricing.
Very welcoming at Bowker. Treated courteously.
Usually rate Bowkers as Completely Satisfied but was disappointed this time on pick-up: Having been told the car was ready I went to pick it up 1hr later and then it took a further 40 mins before the car was ready for me! Others were complaining too
Everything was first rate and I was told how long it would take. I checked online to find out what would be done as this was a 'big' service; the lady on the service phone line did not provide this information.
We are known to the people in the dealership and as such have a good friendship
The sales rep Joel, and the business manager listened to what I wanted and tried their very best to accommodate me from both the car itself to the overall deal for the car. The result was that I bought my first BMW
The whole experience was made enjoyable and easy..
My Family and I have purchased three cars to date from Bowker BMW Preston. Each time we have had absolutely brilliant service from Sue Heaton and her colleagues. Very professional and friendly from start to finish, would highly recommend.
The sales person Tom explained all the details and functions of the car and gave me all the time I needed.
Overall the pre-sales discussion went very well. The sales person and their manager listened and were able to meet me on the financials. Overall experience was great.
Ready for collection and everything fully explained
No hassle. All through the buying process I was kept informed of the build. Excellent handover.
very good service and a great product