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All necessary work was completed efficiently
They solved the issue
Driver picked up the car and kept in communication via the showroom and returned in good time.
Excellent service from the reception desk through to sales and service. Consistent high quality I've come to expect from Bowker Preston.
Job done on time no issues, car cleaned, spot on service.
Freya was really really helpful and keep me up to date at all stages of my servicing
Quick and efficient. All completed as promised.
Car returned later than originally thought but was cleaned and all works completed
Great friendly service
Because I am very satisfied
Always satisfied but just one slip this time - I was only notified of the need for a new rear wiper blade when I collected the car so have to return to have it fitted.
Everything was done in a timely manner and friendly staff
I don't think anything could have been done better. I did choose not to have additional work completed (wheel bearing & discs and pads) due to cost but this is no detriment to the staff and the oil leak was fixed as I requested. Very happy
this is why I stick to Bowkers for my cars : )
As above. The Service Manager Eoghan Gilbert and the master technician Harold are both outstanding with the rest of the Bowker team maintaining a very high standard of service.
Always helpful staff
Again staff were happy n smiling and helpful
Fast and efficient
Fixed the issue with my car with no quibble.
Easily arranged for the service to be carried out at a time convenient to me and the facility for my car to be collected and returned. Also early electronic notification that all was well with the safety check.
Couldn't be any better
Staff were great and helpful and also very efficient.
Complete trust in the expertise of the people dealing with my car.
Easy to book in, waiting time was as expected and all service requirements met.
Good service all rounds
As always a brilliant service from the guy's at Bowker Preston. Booked my car in for a BFC on a fast lane waiting appointment with Dan. I was sent through a detailed vehicle check and my car was washed and vacuumed within the 90 minute slot.
From booking in service to leaving the car for the work to be done all went very smoothly
Great service from walking in, receptionists have a good knowledge of all processes and don't have to keep referring to someone else. My appointment was on time, dealt with thoroughly and professionally but in a friendly manner. Video of service sent
Achieved what I needed from the service.
I was handled by Emma who was the best customer service agent I have ever dealt with at BMW. That's not to say they are all not good but Emma went that bit beyond to ensure everything I needed was perfect. She's a real credit to Bowkers.
Delivered above my expectations- on time and on price
Good overall service
pROBLEM SORTED, CAR CLEANED!
Obliging and efficient
Car was serviced and came back washed
No issues at all !
Very satisfied with the service provided.
Problem diagnosed and sorted out quickly
Bowker Preston provide great customer service and treat my car exactly how I would.
Excellent service and welcoming staff
Great service from a professional and experienced team.
Management of the process during covid was very clear and helpful
The best part was dealing with Ben, from Bowker Preston. At every moment he wa s updating me and keeping me well informed. My car is a lease car with Arval, and for a simple problem ended up taking 3 weeks! But Ben everyday let me know what was going
Fantastic service as always and can't fault Bower.
They did all the jobs efficiently and the stall were very polite and helpful
Usual friendly staff and kept informed of progress
Work carried out to expectation and good customer service.
Booked in for MOT all done and car was washed and vacuumed in the correct time as mentioned
Car was MOT'd and serviced without issue and car was returned cleaned inside and out
Because you deserve the score I've given. My reasons are given in my write up.
Always excellent service, very friendly & professional staff
All work done in time stated and given coffee whilst waiting.
I was advised of a cheaper way to pay for my servicing, which I have taken advantage of, and the service was completed on time and staff friendly and helpful.
Clear explanation and helpful staff.
The team are always friendly, explain everything well, and manage expectations (e.g. your car should be ready by 12:30; it was ready around 11:45)
Excellent service, fully communicated throughout the experience.
It is always a pleasure to visit the centre
Car air con was sorted when and as they said and valeted and washed for free.
Once car had been rescued the member of staff allocated stayed in touch and updated me
Completed as expected in good time. I opted to wait and the area was comfortable and quiet so I got some work done too.
Dave the service manager always makes sure my car is thoroughly checked and serviced.
The service was done in 4 and a half hours. We felt confident with the staff
Service experience was trouble-free and I even had the battery in my key fob replaced which was a nice touch.
Straightforward no problems of any kind
Team was friendly and very helpfull
The service agent Dan was helpful and respected the condition of my car by having a hand wash rather than a machine wash carried out.
Reasonable value, good customer service.
Courtesy car provided and task completed within timescale.
Did a comprehensive health check then service my vehicle no complaints
Good communication, prompt attention and seamless end to end process.
Been booked in twice recently and completely happy with how I've been dealt with.
For personal reasons, I requested that the car was collected and returned to my home address. This happened on time and without any problems.
Because I was very I formed with the check
Excellent service and knowledge minimal delays in dealing with reason for attending BMW
Very efficient and the check in process was really quick. The service on my car was explained in detail and a loan car was provided as per my request when booking. The video walk around by the Technician is a fantastic idea too.
Greetings on arrival, explanation of my service history and service due, clean of car and fact they gave my car a good inspection. Really look after your car for you.
Never had a bad experience, top quality all the time.
Everything completed on time
Professional staff felt like a person not just a number Thank you !
Every thing Dan said he would try to do he didn't let us down.
Time was taken to explain what would be happening very pleasant person.
Ewan was very kind about the car, and made a special effort to keep me informed. It was easy doing business with this team, you have been very thorough and helpful.
Again great service today
Always friendly professional and quick
OVERALL SATISFACTION HOWEVER I THINK AWARDING A TOP RATING INVITES COMPLACENCY. THE WHOLE EXPERIENCE WAS VERY GOOD.
The service coordinator (think her name was Tuesday) was all the above,a seamless visit
Always responsive and easy to deal with.
Prompt attention and considerate service
Corrected fault and tested the car and had it ready in the day the said they would.
Got to the cause of the problem and rectified it quickly whilst providing a car for me .
Met all timescales and exchange of documents
We have always recieved updates to keep us informed of delivery date etc.
Adam kept us informed throughout the process
We we're really pleased with the service we received at bowker Preston. The staff are excellent.
Process was flawless
Lovely surroundings and friendly, professional, helpful staff.
Great new car, the colour I wanted and the drive is great
Kept informed during whole process and very helpful
It was my dream car
The sales team were great my car took longer than expected to arrive which was a bit frustrating. The sales manager Megan. was apologetic and gave me and my wife a voucher for a night away which was a lovely touch.
I was well looked after and had everything I wanted to understand about the car explained to me
I have dealt with Bowker Preston for a previous vehicle purchase. The buying experience then was faultless. It was a no brainier therefore I would purchase through Bowker again for my next vehicle and wasn't disappointed. Their service was excellent.
Adam Howard, who we dealt with us, was informative and proactive in keeping us updated throughout the process.
The presentation Was good having every function explained and being allowed time to test each item
Top quality product
I had no problems at all a very enjoyable experience
Overall very good
Everything ran smoothly, the car was ready for the time arranged. Made to feel special and the sale felt personal.
Staff are very polite, professional and friendly, they go above and beyond to keep customers happy.
Excellent. Very courteous sales and desk admin staff. Good ambience. Great experience so far.