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Very happy with the service provided
The experience was great and importantly the price was competitive.
the survey says it all completely satisfied
Smooth service (and MOT) - courtesy car was fine and service completed on time.
Helpful staff Test drive on new z4 Well explained
All my questions were answered quickly and I was made to feel special which was genuine.
Good service, friendly staff
Did a full health check even though I went in with only a query regarding the thermostat.
Completed in accordance with booking dialogue.
Kept me informed
Car came back clean,and I have a service pack so I don't need to pay for servicing,which nobody likes to do,especially when 3 cars needed doing this month.
happy with the service although still a bit on the expensive side
Staff are helpful and polite
On this occasion very little work required. Initially was expecting to do brake discs after previous years warning, after a mixed message saying needed discs & pads. Then told neither needed. So have had some minor communication problems
They completed the service as stated and also carried out ancillary safety checks to ensure the perfect performance of my car
One telephone call to Bowker Preston to discuss problem with car hesitating at low revs. Car booked in, loan car arranged and car repaired in one day and also a full VHC report completed.
The car was serviced and cleaned (the screen inside wasn't which was a surprise). The report you now provide after the service with a RAG status is very useful and a great idea.
Job carried out on time, no hassle.
Looked after very well by reception staff,car was ready within the time stated(first service) comfortable area to wait.
Made to feel welcome
The staff really make you feel welcome
I mentioned some rust on the external part of the wheel hub but apparently this couldn't be dealt with under the end of warranty check
Great to deal with
I had complete satisfaction from start to completion
Good communication, work all completed in a timely manner, courtesy car provided, friendly and attentive staff.
Full explanation given and again extremely efficient staff
From the moment I arrived I received a warm welcome and a smile. The staff are great a Bowker and always willing to go the extra mile to make my experience as good as possible. Great Service, thank you.
For the same reasons I would recommend them
I believe the BMW camera may have been disconnected during service (has been previously) -and when reconnected it appears that the GPS is not resetting to current time (1 hour out).
All my needs were met
allways good at Bowker Preston
I'm satisfied with the service I'm not happy with the total cost
Couldn't ask for more a pleasure to deal with from the first phone call to paying the bill it was even cheaper then quoted which was nice
I had to wait a little longer than normal but they kept me updated
Good communication, clarity in work carried out.
Bowker Preseton have been very easy to deal with.
Would have been 5 but car had a slow puncture albeit quickly remedied.
Staff were helpful and friendly and explained everything well
Use of technology to give customers waiting for a car progress information would be helpful. Also the option to email receipts and information on the condition of a car after servicing etc would be welcomed by customers like me.
No reason to complain
Arrived at 8.25 and told job would take an hour. Took over 2 hours
Bowker BMW Preston still haven't addressed one fault on my car that has been ongoing now for nearly 12 months, I will never use this dealership again, this after being a loyal customer for the last 10 years.
I'm a customer of more than 23 years, I like the family feeling that Bowker presents & too the expertise & professionalism throughout.
Both problems were dealt with efficiently and I was particularly pleased with the secondary fault noticed and rectified in the same visit to Bowker's
Car was serviced on time. Staff communicated well.
Service and MOT done quickly and efficiently
Disappointing delay in getting the part meant I was without the vehicle for almost 3 days with no courtesy car!
Could have helped me with return taxi
I'm still waiting to hear back about a potential warranty issue. Have rung and left a message for the service advisor twice and he still hasn't rung back, even to say there is no news yet.
We waited and the seats etc were comfortable and the service completed in one and a half hours.
Confusion over my service pack coats, and whether they actually covered the total price of service. Still awaiting response from Bowker service team.
Score reflects the overall experience. Nothing more Bowker at Preston could have done.
A very professional company
They are very professional are what they do.
They did everything they said they would
Always very professional
Very helpful staff. Kept well informed
Appointment was easy to make with service team, I received several reminders of the appointment and was greeted on arrival professionally by a member of the team. Service took 90 minutes to complete.
Staff are courteous, professional and efficient
The lady I felt with was excellent called me back as promised
Repair is a bodge
There were no negatives from this visit.
I had difficulty parking, however a member of staff immediately offered to park the car for me. Within moments of my booking in I was seen. The car was taken for service and MOT. I was kept informed of progress and the outcome.
Always welcomed at Bowker's and made to feel special. Everything explained fully, a nice courtesy car and my car given back to me washed and vacuumed
Service personnel were all helpfull and nice to deal with
It achieved some of the requirements, but failed on others.
Swift clean efficient
Booking in was fine
Excellent speedy service
No issues with the service provided
Did what they said in the time alloted
Car was not washed
Professional and prompt service. Rapid response to the problem.
Previous vehicle clean, engine bay got ingress of dirt from cleaning vehicle. Had asked if they could clean engine bay after my booked in service. Whilst it was noted when booked in. Sadly it was in the same condition when I collected vehicle.
Worked carried out quickly keeping me informed throughout.
Everyone is so helpful
Great staff friendly and knowledgeable
This is the third car I have purchased from Bowker BMW at Preston. The sales staff and finance staff were excellent. They listened to my needs and there was no pressure sales. I appreciated the time given to ensure I got the right car and deal for me
as stated in question 1. really pleasant purchasing experience
Excellent service from the sales Executive from the start of the enquiry to final handover of the vehicle.
The car bonnet was open on the passenger side and was told by the car to stop all the way home for 9 miles, I couldn't close it till I got home I was tried to be charged twice for my boot floor cover. The reverse camera is set to dark to use.
This remains one of the most pleasant buying experiences that I've made so far to date.. Alison was extremely amenable and the communication was excellent from Bowkers Preston.
I received excellent service at the BMW centre during the purchase of my car.
Always made to feel welcome and well looked after by all staff
This is the third car I have purchased from Alison Prowse, we have always been truly satisfied with her exceptional customer service. She always puts us at ease and makes purchasing a new car a absolute pleasure.
A totally professional service throughout the purchase and delivery of my new car which was immaculate upon collection. My thanks go to Alison, Megan, John, Ben and Jack for a smooth, efficient and professional transaction.
A few minor issues occurred due to a London based BMW dealer letting down the Preston dealership regarding transfer of a BMW X3. These problems were overcome by the dealership and I was kept informed throughout.
Purchase of the car was very good, I have not yet taken delivery.
Simon Dickason the sales man who sold the car to me is pleasant to deal with sold the last car to me as well, I built the car I wanted with his help if I buy another in the future it will be with him and Bowker at Preston
Tom made the whole process painless.
Personal service level and communication very good
Tom listened to my requirements and delivered on promises
Every aspect from initial interest to delivery and collection was very efficient