Health check mailed within one hour, clear and concise information
Very happy, great service
Kept me updated And did a super job plus cleaned car very well
Great job as usual and I really appreciated them servicing my car when I went on the wrong date. They managed to fit me in and gave it a valet aswell. They can't do enough for you. So pleased with the service
With the covid 19 restrictions, I felt that the Bowker dealership had taken every precaution to ensure its customers were safe. The staff were very helpful and courteous.
I was able to book a service slot at a time convenient to me and the work was carried out as per the agreed timeframe. The standard of work was first class.
First class and very pleasant service by all the staff.
Couldn't have asked for more. Special mention for the mot video - what a fabulous idea ??
A reliable and very efficient response to the service needs of my BMW.
Emma was brilliant managing my MOT and was extremely helpful getting my issues sorted. A pleasure to deal with and an asset to your business. Very good
Efficient friendly and so helpful
From booking the appointment to visiting for the service it was explained fully what I needed to do in view of the pandemic and what the garage would do on their part to keep everybody safe. Fully appraised at all times by Emily on reception.
Everything was as it should be.
Looking for a BMW? Bowker Docks Preston is the only place to go ?? top work carried out on my vehicle at the time agreed and completed professionally within time given. Staff are always friendly, good communication, whilst perusing the showroom.
My car had to go back with an SOS issue, received courtesy car, so no major issues
All the staff were very friendly and helpful at all times.
Vehicle returned in very clean condition
1. Booking in was easy 2. Service advisor (Ms Tuesday Walsh) provided a really good service 3. Repairs were completed early 4. Courtesy car was found at short notice
Wife's car ,she was happy
Well dealt with no problems
Kept me updated whist I waited for my car, very friendly.
The usual professional service from the staff with the car ready on time and valeted.
Having the confidence that the engineers and technicians working on my car are BMW trained which is to very high professional standards and qualifications
They are a really friendly team and all work well together
Problems identified and fixed
Easy to contact and book the appointment. Professional staff from arrival to service desk
Replaced a part that was not in stock but got the part same day and fitted
I have had numerous cars over the years from this dealer
The work was carried out in the time frame stated.
Bowkers have looked after , fixed , serviced my M3 for nearly 40,000 miles and always expertly done and trusted to do good , honest work with skill and expertise.
Got great advice and super service
Plain sailing... car comes back Clean n shiny, all work is done and well advised By the technician of any future requirements
Competitively priced service package. Efficient service in the day. Well organised and good communication.
Work was carried out as we asked while we waited
Arranged over the telephone, When arrived to drop car off receptionist very pleasant and helpful. I asked if we could collect the car at a specific time to keep an appointment and she arranged this and telephoned to confirm
Everything was done satisfactorily and in the time specified. A small software glitch was identified and noted to be fixed at my MOT visit next month. This has not been an inconvenience
very friendly staff efficient service job done on time and cleaned the car for me before pick up
Good friendly service, which I always get from Bowkers!
Would have been 5 stars but no courtesy car had been arranged as promised when I booked the service.
The service was what I've come to expect from Bowker, always professional and attentive, listening to what I want rather than trying a "hard sell" - which to me, at least, would be a real turn off
Impressed with how professional Bowker always are but also how the Preston staff are down to earth. Unlike some other BMW dealerships. Hence why I always travel to Bowker and not my local one.
I ask for something to be done, and you do it without a problem.
My tyre issue dealt with efficiently and clear explanations given by staff
They always try to give a good service
Staff were polite, friendly and accommodating. Standard of work and value for money were both very good.
The service provided was exceptional considering the current restrictions
Choose to wait for my vehicle to be serviced, but not forgotten by the staff who continually asked if they could be of any assistance.
A very knowledgeable department!
The team are friendly, knowledgeable and communicative. The messages are not always the ones the driver wants to hear but they are done in a considerate and professional way.
Top quality service e.g. collection and return of vehicle by a member of staff.
Very friendly, good communication, knowledgeable staff
Lovely person-centred people work in Preston BMW.
Very efficient and under the current COVID climate extremely professional
Professional and friendly service with clear communications throughout the whole process. It made the whole process flow very smoothly and efficiently
My car was collected and returned for brake service and MOT test, without any problems with the process.
Your sales executive - Alison - was very professional in her manner and could not do enough for me.Any questions were answered in a very friendly manner and I have great confidence in her if I were to have any issues.
Very happy with the new the car and despite Covid 19 restrictions, the collection of my new car was still a great experience!
Always happy kept in loop at all times
Happy with the overall experience at the centre.
Treated as individuals, a great and personal experience, keen to please approach; highly professional whilst at the same time friendly and approachable, in an immaculate environment. Nothing too much trouble.
Everything sorted in good time
excellent communication and customer service throughout.
The staff were friendly and approachable and Megan the car sales manager went out of her way to make sure the experience was a great one for me.
Able to answer all my questions
All was made clear and easy on collection
Even in these more challenging times it still felt like a personal experience; which is what you want from your BMW Centre and purchase experience.
Sue Heaton kept me up to date on all aspects from delivery to finance. Excellent
Bowkers always offer an excellent service, attentive but not pushy - which I hate!
Great customer service given by Tom Aitkenhead at both purchase and collection.
Very efficient Sue the sales executive was brilliant, full of helpful advice and so knowledgable
Tom Aitkenhead in sales knowledgeable and took time to assess our needs and match to the array of extras available. Delivery very delayed 3.5 months due to Covid. Handover smooth, main functions explained clearly.
Bowker BMW
Preston
