Clear explanation and helpful staff.
I was advised of a cheaper way to pay for my servicing, which I have taken advantage of, and the service was completed on time and staff friendly and helpful.
The team are always friendly, explain everything well, and manage expectations (e.g. your car should be ready by 12:30; it was ready around 11:45)
Excellent service, fully communicated throughout the experience.
It is always a pleasure to visit the centre
Once car had been rescued the member of staff allocated stayed in touch and updated me
Car air con was sorted when and as they said and valeted and washed for free.
Service experience was trouble-free and I even had the battery in my key fob replaced which was a nice touch.
The service was done in 4 and a half hours. We felt confident with the staff
Dave the service manager always makes sure my car is thoroughly checked and serviced.
Completed as expected in good time. I opted to wait and the area was comfortable and quiet so I got some work done too.
Straightforward no problems of any kind
Team was friendly and very helpfull
The service agent Dan was helpful and respected the condition of my car by having a hand wash rather than a machine wash carried out.
Reasonable value, good customer service.
Courtesy car provided and task completed within timescale.
Did a comprehensive health check then service my vehicle no complaints
Good communication, prompt attention and seamless end to end process.
Been booked in twice recently and completely happy with how I've been dealt with.
For personal reasons, I requested that the car was collected and returned to my home address. This happened on time and without any problems.
Because I was very I formed with the check
Excellent service and knowledge minimal delays in dealing with reason for attending BMW
Very efficient and the check in process was really quick. The service on my car was explained in detail and a loan car was provided as per my request when booking. The video walk around by the Technician is a fantastic idea too.
Greetings on arrival, explanation of my service history and service due, clean of car and fact they gave my car a good inspection. Really look after your car for you.
Everything completed on time
Never had a bad experience, top quality all the time.
Professional staff felt like a person not just a number Thank you !
Every thing Dan said he would try to do he didn't let us down.
Ewan was very kind about the car, and made a special effort to keep me informed. It was easy doing business with this team, you have been very thorough and helpful.
Time was taken to explain what would be happening very pleasant person.
Again great service today
OVERALL SATISFACTION HOWEVER I THINK AWARDING A TOP RATING INVITES COMPLACENCY. THE WHOLE EXPERIENCE WAS VERY GOOD.
Always friendly professional and quick
Prompt attention and considerate service
Always responsive and easy to deal with.
The service coordinator (think her name was Tuesday) was all the above,a seamless visit
Corrected fault and tested the car and had it ready in the day the said they would.
Got to the cause of the problem and rectified it quickly whilst providing a car for me .
No additional problems, able to sit and wait, car returned complete and cleaned
Top service from start to finish from Laura, will be back 100%
Really appreciated the facts that bowker sent me the video of the actual check over the guy's carried out in the workshop. A big thank you.
Kept up to date on all issues, price and availability
Very attentive, Katie was always quick to respond to my emails and calls and ran down multiple queries quickly and efficiently to close the deal.
Please pass on my thanks to the Valeter. Fantastic results 5*
Excellent, thorough and friendly service..
Problem sorted and another problem found which needed dealing with
My car is an expensive car and I don't like people going in it and as I said my friend said they were the best so I drove the 25 miles to use them as I could of used Williams in Liverpool and I was more than satisfied with them.
Good polite and professional service, nothing is too much trouble from this dealer.
They were efficient in the office and it had designated signs so I knew where I needed to go and the lady who gave me my car key back was really nice
So pleased car was collected for service...thorough check lasted few hours..and vehicle returned in optimum condition.
Spot on. Nothing else to add
Yet again another great service from telephone booking to picking the car up everyone is always helpful!!! Bowker Preston isn't my closest dealer but I travel there to recieve a better service.
Dave Hiney is extremely helpful and very friendly makes you feel so welcome. He is an asset to the company.
Been going to Bowker since 2008 for servicing always been looked after
Nice polite and reliable service. Carried out the service to the car and returned it on time as promised.
Clear accurate description of what was needed despite the low mileage of cars due to Covid. Service done to time. Cost not expected to be cheap but manageable.
Sue Heaton - great customer service
Thought front and rear pads needed replacing, checked and only front needed to be done. Could easily have been miss sold elsewhere and had something not needed done.
Bowker made life so easy on the day.
Dropped car off in morning, everything asked for done and car cleaned and ready to collect in a reasonable period
Excellent service, polite and friendly staff
Very helpful staff from the main reception desk to the service advisor .
It was only a set of windscreen wiper replacements but nevertheless a excellent service was given.
Got me out of a real pickle by sorting two tyres at no notice
Good job finished in time stated
I felt like the member of the service team I dealt with really cared that I was taken care of and every aspect of my issues with the car were sorted properly. Even the delivery of my car back to my address whilst I was on holiday was taken care of.
As before professionals from start to finish
Very customer friendly professional staff.
Always a good customer experience at Bowker, from reception to service advisers. Also car looked like new after post service valeting. Video showing the Health Check being undertaken good to see
Work done on time, good explanations from service staff
Friendly and efficient service!
Bowker Preston did a fantastic job, thankss
Helpful and professional as always
Excellent customer service
Polite and easy to deal with
Communication is fantastic, kept informed at every step
Very professional service
Very efficient, competitive price, Emma on reception/service team had great knowledge and was excellent with manner and communication
Good service and kept updated on the progress of my vehicle repair. Staff were polite and offered an efficient check in / out service and fully understood to the issues being encountered. My car was fixed the same day.
I was kept updated whilst my car was being serviced and felt the car was in safe hands throughout the process. The gentleman who collected and delivered it back was extremely pleasant and helpful.
I couldn't find any part of the whole experience that wasn't excellent.
Comfortable waiting area. My contact person kept me informed of where the service team were up to ... and an expected completion time. This is appreciated!
Would have been a 10 but had to wait til the next day to collect my car
Dealing with friendly professional staff. Every aspect on time
Good customer service. Very helpful
Everything explained. Video to show work carried out. Phone calls to inform me of Everything being done
Sharon was very personable & went through the paperwork in detail.
The work was carried out as planned, I was kept updated throughout and the staff were helpful, friendly and polite.
Craig in service department was very helpful when arranging the annual service & MOT. Terry the technician called updating me of the vehicle's status after sending a video of the car's health check, advising what part was required to pass the MOT.
My car was recalled for some safety work even though it is now approaching 7 years old and I cannot fault BMWs commitment to safety recalls.
All issues concerning my vehicle were addressed.
MOT and service completed on time.
Work is reliable with no hidden surprises. You never carry out unnecessary work.
Car vac and wash surprise much appreciated
Exceptional customer service from a Mr Jake Simpson, who i have dealt with in the past. Very quick to reply to my emails when booking car in for service. and loan car sorted with out any fuss, and call backas promised when car was ready to collect.
With regard to the MOT everything took place on time and the service was great at a really reasonable price.
Accommodating to customer needs
Vehicle serviced in good time and very well cleaned and valeted. Facilities are very good
Excellent communication from Emma keeping me up to date with progress the work to identify and fixing the fault.
The sales team were great my car took longer than expected to arrive which was a bit frustrating. The sales manager Megan. was apologetic and gave me and my wife a voucher for a night away which was a lovely touch.
I was well looked after and had everything I wanted to understand about the car explained to me
Adam Howard, who we dealt with us, was informative and proactive in keeping us updated throughout the process.
I have dealt with Bowker Preston for a previous vehicle purchase. The buying experience then was faultless. It was a no brainier therefore I would purchase through Bowker again for my next vehicle and wasn't disappointed. Their service was excellent.
The presentation Was good having every function explained and being allowed time to test each item
I had no problems at all a very enjoyable experience
Everything ran smoothly, the car was ready for the time arranged. Made to feel special and the sale felt personal.
Staff are very polite, professional and friendly, they go above and beyond to keep customers happy.
Excellent. Very courteous sales and desk admin staff. Good ambience. Great experience so far.
Katie was very professional
Katie stayed late to make sure we could get our car as quickly as possible.
Helpful, courteous service
Great service and professional
Staff, knowledge, customer service keeping you updated throughout the process. Able to ring and speak to them again with queries, James and Heath
Enthusiastic, communicative experience
They were amazing at such a difficult time
Bowker BMW
Preston
