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Ease of booking. Great advice on initial call with team member. Courtesy call and text. Nice vid of car on the ramp. Friendly team on the day. Also, my dog was welcome to come in and wait after our walk!
The MoT work which needed doing was explained well.
Well organised and they do what they say on the can.
Bowker are excellent at what they do!
Identified and then rectified issue.
Excellent service, friendly, helpful staff. Covid safe environment.
All members of staff were friendly and helpful.
Again as previously stated the professionalism of the staff and the welcoming nature of Bowker.
Even during the Covid pandemic the service I received was very good.
Polite, friendly, kept me informed and on time.
Great experience, staff were friendly and the cost of the repairs were much less than I expected. Thank you all at Bowker.
Job well done
Excellent BMW colleague
Good COVID controls when dropping off the Car. Work completed on time and car returned valeted.
Couldn't be faulted
Parts were ordered and came in on time. Job done well. Staff in service very professional
Dealt with quickly on arrival by Dave Hiney who was very easy to talk too. Bowker had excellent covid safety procedures in place.
Very pleased with the way they dealt with a financial matter for me
It was friendly and efficient .
Friendly staff, kept informed with any issues concerning vehicle
What more can I say than above.
Everything happened in order as explained
Friendly and professional
Very good overall experience car was returned on time and well cleaned , just one small comment , noticed on the invoice that the
Bowlers always provide excellent customer serine - a pleasure to deal with.
My vehicle issue was not completely resolved when I collected my car, but following a phone call, this was quickly rectified.
I have owned many BMWs in my life, I did however buy an Audi once and back in 2011 I had the worst experience with Audi preston and their customer service/ sales person. I decided to go back to bmw and have been a happy customer since.
The service was carried out well and in a timely manner
Single point of contact who sorted everything out for me.
Always dealt with professionally
Customer service generally excellent
The service and professionalism is as good as any I have experienced. I have had very good service from Bowker Preston and on the odd occasion any problems have been quickly and courteously dealt with.
Excellent service Friendly staff
The list of areas to be inspected in the MOT was comprehensive and any problem would have been stated on the customer's copy of the inspection. The washing and vacuuming of the car is a real bonus for me as a disabled driver.
Could not fault in any way. First Class
the service and staff are excellent and very courteous!
Car in for recall, did what was stated
As usual, a friendly and easy experience with professional, knowledgeable staff.
I had an issue with my locking wheel nuts and although the car is just out of warranty I was dealt promptly and corrosion and felt I was a valued customer. I was charged for the tool hire but was pleasantly surprised as the charge was minimal.
Having booked the MOT at Bowker I was given the option of waiting or collecting at a later time. Before collecting I was given the video tour underneath the car and the written report by text. Both were very helpful.
Well organised, lovely people
From the initial phone call to getting our car back everything was friendly and first class.
They were polite, professional and helpful.
Always helpful & willing to accommodate any requests. Friendly efficient staff. Always pleased to have my car returned having been washed!
Good staff , very efficient
They resolved the issues i had
I was given a video of the cars health and it's underneath as usual, this part of a service I do like very much, the whole experience was just as you'd expect from BMW Excellent...
Always had great customer service on both sales & service at Bowker
Friendly helpful and efficient staff in dealing with my enquiry/order especially under current circumstances.
Great customer service
Great job done
Excellent all round
Did the job no fuss, kept informed of times when ready just overall a very easy experience.
Even with the pandemic problems everyone was helpful and courteous, and giving the car an internal and external clean and polish was a plus.
Looked after throughout
Initial problem resolved to my satisfaction without quibble.
As always, I received a warm reception, the problem with the vehicle was resolved promptly and efficiently and I was kept well informed throughout.
Very happy with quality of workmanship and continuous update on progress.
Very easy proceed and service was completed on time
No issues. Friendly service.
Reliable, professional, friendly
Euan on service was excellent making my experience faultless
The whole experience was seamless.
Friendly and helpful staff who take the time to explain the work they are to undertake and then do exactly what they said they would do. Can't ask for anything more.
See comments above
Done all as requested
Have always been looked after whilst waiting for my vehicle, offered lots of refreshments, kept up to date with how things were going with my vehicle and car was always sparkling when ready.
You did everything you said you would do
Friendly, professional service
Very satisfied with the repair ??....
There were no issues or problems with the whe experience
I was pleased to get the car serviced to continue enjoy driving such a lovely car.
Emma was great at keeping me informed of updates and was very friendly and efficient too
The team locally are always great
Friendly staff and prompt service.
Excellent customer service, went above & beyond expectations
100% satisfied with the whole experience from booking in to collection of my serviced & valeted 5 series. I was also impressed by the video inspection report sent by SMS to my mobile phone.
the service lady, emma kept in touch and updated as to what the fault was and dropped the car off home for us too. She is an extremely polite and helpful young lady. Very happy. And as ever Dave Hiney is running a tight ship. Thumbs up.
Very helpful with setting up service plan and car came back lovely and clean! Also liked the health check video that I was sent whilst waiting for my vehicle.
Work carried out to a high professional standard, followed up by discussions on the notes generated from the completed work
Good booking process, reception system & communications when car was available for collection.
Actually being able to speak with the engineer to discuss the issue
Easy to book in and job completed quickly and efficiently.
Staff are always polite, they keep you up to date with your car and the dealership is a pleasant place to wait whilst the car is being serviced etc.
I felt that Bowker (specifically Emma Eyre and the service team) went well beyond what i've experienced at other BMW dealerships to solve the issues with my M2. Communication was excellent making the entire experience less stressful.
From biting to the end it was excelent
See above. Bowker BMW always brilliant staff.
Quick and efficient front desk service. Clear feedback of vehicle info.
Tuesday was really helpful in answering my questions and liaised with the workshop to clarify a few things. Excellent service thank you.
Great service, fantastic facilities, a great place to be.
Excellent service, treat customers very well.
Very friendly reception and helpful
Did what was agreed.
Good quality service
Undertook service and MOT without fuss and completed the work on time. Also the whole dealership was very Covid-19 aware and I felt safe dropping off and collecting the vehicle.
I am always very well looked after by the staff at Bowkers BMW Preston
Fast and efficient as always
The Covid pandemic restrictions obviously played a massive part in the whole experience but I don't think that Bowker BMW in general and Katie Needham, the sales representative in particular, could have handled things any better.
Completely satisfied - great job. See above.
Adam found everything I was looking for in my car.
Kept me informed of progress throughout the experience
I was made so welcome the staff took time to engage with me ensuring that I was happy. Made me feel important. Ensuring that I was doing the right thing. I had a laugh which was important to me. They gave me the time of day.
Even during lockdown the dealer kept me fully advertised on progress of my order and did everything possible when vehicle handed over. Looking forward to re visiting when possible to thank staff and go through a proper hand over
Purchasing options well explained, test drive was easy to arrange, and no aggressive or pushy selling - I was able to make my own mind up in my own time.
Good deal, helpful staff, went out of way to ensure car delivered on time, kept up to date
All the staff were very polite and helpful and allowed me to make changes even after the order was done
Staff most helpful and did everything they could to make it perfect.
Quick responses and good price
The current situation made the hand over difficult for Bowkers, but they made the experience enjoyable even with the restrictions.
Very helpful & polite staff