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ABOUT THE CENTRE

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Paul Bowker

Chief Executive
  • Department Director

Chris Eccles

Sales Director

Dave Hiney

Service Manager
  • Department Service

Megan Sellers

New Car Sales Manager
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Department New Car Sales

Sue Heaton

New Car Sales Executive
  • Department New Car Sales

Andy Banks

Used Car Sales Manager
  • Department Used Car Sales

Heath Downes

Retail Sales Manager
  • Department Used Car Sales

Andy Hume

Used Car Sales Executive
  • Department Used Car Sales

Chris Turver

Used Car Sales Executive

Jonny Shaw

Used Car Sales Executive
  • Department Used Car Sales

Lee Ellis

Used Car Sales Executive
  • Department Used Car Sales

Matt Tinsley

Used Car Sales Executive
  • Department Used Car Sales

Tom Murphy

Used Car Sales Executive
  • Department Used Car Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Tuesday Welsh was outstanding. Nothing was too much trouble and she explained everything fully. In a service department that I already think is fantastic, she exceeded every brilliant experience I'd had to date. Please would you pass on my thanks.

Service

Friendly staff - pre and during the service. I waiting while my car was service and they found me a quiet space to work while I waited. So apart from the post incident all was very good.

Service

Very swift and easy to deal with. Even though there were covid restrictions in place. The only very minor thing was that the battery had been off for the job. It would have been nice if the mechanic had reset the clock. Easy for us to sort though! ??

Service

From reception to completion of the service I was made welcome and fully aware of what was happening.

Service

Very satisfied

Service

Work completed to high standard, video tour of the car was great for transparency. Health reports on mobile a lot easier than paper. Only

Service

As before excellent service. No complaints.

Service

Brilliant customer service and product: Professional, friendly, understanding, flexible and it's decently priced. They look after you extremely well, and go above and beyond to meet your needs. The free/pick up and delivery is excellent!

Service

Car was returned clean and i was kept informed of the service

Service

The attention to providing a personal experience always makes you feel part of the family

Service

No problems to date.

Service

Never had a problem with the servie.

Service

Brilliant Service all round was a pleasure. As I waited i received the video of the inspection so i could view as i waited.

Service

Work carried out as planned and information provided at each stage.

Service

Video confirmation

Service

Problem being solved

Service

Everything promised was done. Kept me informed throughout including need to order a part for overnight delivery and options open to me

Service

Service completed quickly, efficiently and car cleaned.

Service

My car was fixed and things explained in full.

Service

Harold Bowden. Probably the finest BMW engineer in Britain. He really does understand product differentiation!

Service

I choose to travel to Preston as I have always been given excellent service... Its just the little touches that can make you experience... Use of your name, the personal interest in you.. Not just the car

Service

All good but a bit expensive for an oil service

Service

The service, and post service 'clean' were excellent.

Service

Fantastic service from all staff that dealt with my vehicle.

Service

Laura & staff always clear & helpful.

Service

Great job

Service

No problems

Service

It was done professionally as expected

Service

Easy to book, straight forward on the day, completed in the time they said they would, and price as expected.

Service

Very happy with the service I received exactly what was expected from my initial contact with the advisor on arrival. The only drawback would be the cost but I suppose you get what you pay for. Will be returning in the future when required.

Service

They are top of their game

Service

Good Customer Service

Service

I had no problem

Service

Anyways great service from bowker

Service

Excellent service, care and support with regular updates

Service

Professional service

Service

Good working arrangements with Covid

Service

Bowker staff are very friendly and attentive

Service

My car was there the exact amount of time they said it would be and was sparkling when we picked it up.

Service

It was a warranty problem and sorted straight away

Service

A very personal service, helpful to a fault even at times of covid. Chris Turver, in particular was a credit to Bowker.

Service

Quality of service throughout the dealership

Service

Service completed on time and comfortable waiting area. Could have done with a coffee but COVID intervened!

Service

No hassle experience. Liked the complimentary car wash!

Service

Work completed to time and car returned clean and refreshed!

Service

As I said very friendly and efficient service I'm just not convinced that the work will not need doing again.

Service

Exactly what I expected from bmw first class service

Service

MOT carried out - service completed and vehicle returned cleaned and tidy - waited for vehicle which took a little longer than advised

Service

Prompted me on mot and service. Received car quickly. Accurate in their judgement on when the car would be ready. Friendly service

Service

James the salesperson and Chris in finance were very helpful, reassuring and professional. I have bought cars here for 20 years.

Service

Despite being in a pandemic attention to detail was great

Service

Very good service and communication from Customers Services

Service

The treatment from reception to the service department (Emma) was faultless

Service

Always give good service.

Service

Customer friendly service

Service

Bowker Preston is a great company

Service

work carried out as indicated and car returned in very clean condition

Service

The opening hours are convenient, easy to get to and did everything we asked.

Service

Everything was on time and as promised.

Service

Excellent health video. Professional experience.

Service

All problems dealt with efficiently

Service

Smooth and easy booking process, friendly staff and great customer care.

Service

Very clear on what we need to do, and good service plan.

Service

They service done in little over a hour and hope things will be back to normal next time

Service

Helpful . Like that you can pick my car up from work

Service

Simple MOT, without advisories

Service

All staff members were well informed and friendly

Service

You collected my car for the service and then brought it back which I thinks is amazing service. All staff were professional and polite.

Service

Booked in as agreed / courtesy car provided. Nice friendly service girl. Natty

Service

From booking in and the information of the video done by the technician and also having a chance to speak with him about something I wanted to know (ie Dipstick...if there was one or not...as I'm old school...yep I know what your thinking haha)

Service

no problems

Service

Friendly staff and prompt notification when service completed.

Service

Efficient & friendly service.

Service

A real pleasant experience

Service

Very quick and responsive door to door pick up and drop of service

Service

Car looked brand new when I got it back and it took as long as they said it would.

Service

Mot completed within timescale

Service

Efficient and helpful. A nice touch that BMW washed my car and hoovered it out.

Service

Emma Ayer from the service department dealt with my problem in a friendly courteous professional manner keeping me updated throughout and arranged loan and hire cars very efficiently. My car was repaired and updated and returned in a clean condition

Service

Job was done well for decent price

Service

After the service my car felt like new: washed and vacuumed! I am on a service plan and would have appreciated some discount ...

Service

Because of what i've already said and because they arranged a further visit to make sure the problem had been resolved. Also they provided a driver to collect and bring back my car.

Service

The staff explained everything every step of the way.

Service

Service experience very good. Pricey but confident it was a job well done. Liked the little video the technician sent whilst giving an overview of the condition of the vehicle.

Service

Quick booking, MOT and tyre inspection. Was impressed with the free under body check etc and recommendations

Service

great experience

Service

Did what you said, friendly and reliable Service

Service

Very good attention to cleanliness.

Service

My experience at Bmw was only excellent due to the customer advisor at Preston called Tues.

Service

As above - everything really good.

Service

Met all my expectations

Service

Very friendly and accommodating staff

Service

Peace of mind that the car is now in perfect condition for me to drive....

Service

Service and additional issues were dealt with promptly.

Service

During the current difficult conditions Bowker made every effort to minimise the risk of infection transfer to myself and their staff

Service

Top quality service

Service

Easy transaction in a safe environment

Service

Keep me updated, car is sorted and washed and vac.

Service

Everything was done on time and they valeted the car inside and out as well which was an unexpected bonus.

Service

Ease of booking. Great advice on initial call with team member. Courtesy call and text. Nice vid of car on the ramp. Friendly team on the day. Also, my dog was welcome to come in and wait after our walk!

Service

Efficient service.

Service

Was good

Service

Well organised and they do what they say on the can.

Service

Identified and then rectified issue.

Service

Excellent service, friendly, helpful staff. Covid safe environment.

Service

No complaints

Service

The MoT work which needed doing was explained well.

Service

Bowker are excellent at what they do!

Service

Again as previously stated the professionalism of the staff and the welcoming nature of Bowker.

Service

All members of staff were friendly and helpful.

Service

Polite, friendly, kept me informed and on time.

Service

good job

Service

Even during the Covid pandemic the service I received was very good.

Service

Great experience, staff were friendly and the cost of the repairs were much less than I expected. Thank you all at Bowker.

Service

Excellent BMW colleague

Service

Job well done

Service

Good COVID controls when dropping off the Car. Work completed on time and car returned valeted.

Service

Great service

Service

Couldn't be faulted

Service

Hassle free

Service

Parts were ordered and came in on time. Job done well. Staff in service very professional

Service

Dealt with quickly on arrival by Dave Hiney who was very easy to talk too. Bowker had excellent covid safety procedures in place.

Service

Very pleased with the way they dealt with a financial matter for me

Service

It was friendly and efficient .

Service

Friendly staff, kept informed with any issues concerning vehicle

Service

Everything happened in order as explained

Service

What more can I say than above.

Service

.

Service

Friendly and professional

Service

I have owned many BMWs in my life, I did however buy an Audi once and back in 2011 I had the worst experience with Audi preston and their customer service/ sales person. I decided to go back to bmw and have been a happy customer since.

Service

Bowlers always provide excellent customer serine - a pleasure to deal with.

Service

My vehicle issue was not completely resolved when I collected my car, but following a phone call, this was quickly rectified.

Service

Very good overall experience car was returned on time and well cleaned , just one small comment , noticed on the invoice that the

Service

The service was carried out well and in a timely manner

Service

Single point of contact who sorted everything out for me.

Service

Always dealt with professionally

Service

No issues

Service

All went smoothly, everything explained well

Sales

Very simple and slick process

Sales

Outstanding customer service from order to collection. Kept me fully up to date with delivery date.

Sales

I felt safe with the Covid measures in place and nothing was too much trouble.

Sales

Car arrived a week earlier than planned

Sales

Sue Heaton at Bowker BMW Preston, is extremely professional, however very friendly at the same time.

Sales

Katie Needham was superb , she dealt with my sale flawlessly despite the showroom being shut due to lockdown

Sales

Bowker BMW treated us like they wanted our custom and were great to deal with.

Sales

The staff have been so helpful and made the experience as enjoyable as possible given the current restrictions.

Sales

Issues resolved quickly and efficiently. Hand over seamless given the COVID restrictions

Sales

Very happy with the customer service I received from Adam, Katie and Megan. All went above an beyond to provide an excellent service given the current condition. Thank you all!

Sales

The Covid pandemic restrictions obviously played a massive part in the whole experience but I don't think that Bowker BMW in general and Katie Needham, the sales representative in particular, could have handled things any better.

Sales

Completely satisfied - great job. See above.