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ABOUT THE CENTRE

Find out more about what we do and our team.

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Paul Bowker

Chief Executive
  • Department Director

Chris Eccles

Sales Director

Dave Hiney

Service Manager
  • Department Service

Megan Sellers

New Car Sales Manager
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Department New Car Sales

Sue Heaton

New Car Sales Executive
  • Department New Car Sales

Andy Banks

Used Car Sales Manager
  • Department Used Car Sales

Heath Downes

Retail Sales Manager
  • Department Used Car Sales

Andy Hume

Used Car Sales Executive
  • Department Used Car Sales

Chris Turver

Used Car Sales Executive

Jonny Shaw

Used Car Sales Executive
  • Department Used Car Sales

Lee Ellis

Used Car Sales Executive
  • Department Used Car Sales

Matt Tinsley

Used Car Sales Executive
  • Department Used Car Sales

Tom Murphy

Used Car Sales Executive
  • Department Used Car Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

So pleased car was collected for service...thorough check lasted few hours..and vehicle returned in optimum condition.

Service

Spot on. Nothing else to add

Service

They were efficient in the office and it had designated signs so I knew where I needed to go and the lady who gave me my car key back was really nice

Service

Yet again another great service from telephone booking to picking the car up everyone is always helpful!!! Bowker Preston isn't my closest dealer but I travel there to recieve a better service.

Service

Been going to Bowker since 2008 for servicing always been looked after

Service

Nice polite and reliable service. Carried out the service to the car and returned it on time as promised.

Service

Dave Hiney is extremely helpful and very friendly makes you feel so welcome. He is an asset to the company.

Service

Clear accurate description of what was needed despite the low mileage of cars due to Covid. Service done to time. Cost not expected to be cheap but manageable.

Service

Sue Heaton - great customer service

Service

Bowker made life so easy on the day.

Service

Thought front and rear pads needed replacing, checked and only front needed to be done. Could easily have been miss sold elsewhere and had something not needed done.

Service

Dropped car off in morning, everything asked for done and car cleaned and ready to collect in a reasonable period

Service

Great experience

Service

Excellent service, polite and friendly staff

Service

I felt like the member of the service team I dealt with really cared that I was taken care of and every aspect of my issues with the car were sorted properly. Even the delivery of my car back to my address whilst I was on holiday was taken care of.

Service

Got me out of a real pickle by sorting two tyres at no notice

Service

Very helpful staff from the main reception desk to the service advisor .

Service

Good job finished in time stated

Service

It was only a set of windscreen wiper replacements but nevertheless a excellent service was given.

Service

As before professionals from start to finish

Service

Very customer friendly professional staff.

Service

Always a good customer experience at Bowker, from reception to service advisers. Also car looked like new after post service valeting. Video showing the Health Check being undertaken good to see

Service

Bowker Preston did a fantastic job, thankss

Service

Excellent customer service

Service

Polite and easy to deal with

Service

Work done on time, good explanations from service staff

Service

Helpful and professional as always

Service

Friendly and efficient service!

Service

Communication is fantastic, kept informed at every step

Service

Friendly and informative

Service

Happy with the service

Service

Very efficient, competitive price, Emma on reception/service team had great knowledge and was excellent with manner and communication

Service

Good service and kept updated on the progress of my vehicle repair. Staff were polite and offered an efficient check in / out service and fully understood to the issues being encountered. My car was fixed the same day.

Service

Very professional service

Service

I was kept updated whilst my car was being serviced and felt the car was in safe hands throughout the process. The gentleman who collected and delivered it back was extremely pleasant and helpful.

Service

I couldn't find any part of the whole experience that wasn't excellent.

Service

Class A service

Service

Would have been a 10 but had to wait til the next day to collect my car

Service

Comfortable waiting area. My contact person kept me informed of where the service team were up to ... and an expected completion time. This is appreciated!

Service

Dealing with friendly professional staff. Every aspect on time

Service

Good customer service. Very helpful

Service

Everything explained. Video to show work carried out. Phone calls to inform me of Everything being done

Service

Sharon was very personable & went through the paperwork in detail.

Service

The work was carried out as planned, I was kept updated throughout and the staff were helpful, friendly and polite.

Service

My car was recalled for some safety work even though it is now approaching 7 years old and I cannot fault BMWs commitment to safety recalls.

Service

Craig in service department was very helpful when arranging the annual service & MOT. Terry the technician called updating me of the vehicle's status after sending a video of the car's health check, advising what part was required to pass the MOT.

Service

car ready when stated

Service

MOT and service completed on time.

Service

All issues concerning my vehicle were addressed.

Service

Work is reliable with no hidden surprises. You never carry out unnecessary work.

Service

Exceptional customer service from a Mr Jake Simpson, who i have dealt with in the past. Very quick to reply to my emails when booking car in for service. and loan car sorted with out any fuss, and call backas promised when car was ready to collect.

Service

Car vac and wash surprise much appreciated

Service

With regard to the MOT everything took place on time and the service was great at a really reasonable price.

Service

Accommodating to customer needs

Service

Very satisfied

Service

Excellent communication from Emma keeping me up to date with progress the work to identify and fixing the fault.

Service

Vehicle serviced in good time and very well cleaned and valeted. Facilities are very good

Service

My car went in for the safety recall work.

Service

Service went with out a hitch

Service

On this occasion I had a sit and wait 90 minute slot. I explained that I could not stay any longer on this occassion due to work commitments. On hearing this, the manager ensured my car was dealt with as soon as possible and had it back to me early.

Service

provision of a quality courtesy car

Service

Extremely satisfied with the service

Service

Always on point, never late and great customer care

Service

Great service and friendly staff.

Service

Just nice walking into the dealership and having a welcoming greeting by very pleasant staff At Bowker- my cars are not super brand new models- but I feel like I am getting the same service as people with I8s 8 series and M everything

Service

Friendly staff - pre and during the service. I waiting while my car was service and they found me a quiet space to work while I waited. So apart from the post incident all was very good.

Service

Very swift and easy to deal with. Even though there were covid restrictions in place. The only very minor thing was that the battery had been off for the job. It would have been nice if the mechanic had reset the clock. Easy for us to sort though! ??

Service

Great customer service, attentive and understanding of my needs

Service

Tuesday Welsh was outstanding. Nothing was too much trouble and she explained everything fully. In a service department that I already think is fantastic, she exceeded every brilliant experience I'd had to date. Please would you pass on my thanks.

Service

From reception to completion of the service I was made welcome and fully aware of what was happening.

Service

Very satisfied

Service

As before excellent service. No complaints.

Service

Work completed to high standard, video tour of the car was great for transparency. Health reports on mobile a lot easier than paper. Only

Service

Brilliant customer service and product: Professional, friendly, understanding, flexible and it's decently priced. They look after you extremely well, and go above and beyond to meet your needs. The free/pick up and delivery is excellent!

Service

Car was returned clean and i was kept informed of the service

Service

No problems to date.

Service

The attention to providing a personal experience always makes you feel part of the family

Service

Never had a problem with the servie.

Service

Everything promised was done. Kept me informed throughout including need to order a part for overnight delivery and options open to me

Service

Brilliant Service all round was a pleasure. As I waited i received the video of the inspection so i could view as i waited.

Service

Work carried out as planned and information provided at each stage.

Service

Problem being solved

Service

Video confirmation

Service

Service completed quickly, efficiently and car cleaned.

Service

My car was fixed and things explained in full.

Service

Harold Bowden. Probably the finest BMW engineer in Britain. He really does understand product differentiation!

Service

I choose to travel to Preston as I have always been given excellent service... Its just the little touches that can make you experience... Use of your name, the personal interest in you.. Not just the car

Service

All good but a bit expensive for an oil service

Service

The service, and post service 'clean' were excellent.

Service

Fantastic service from all staff that dealt with my vehicle.

Service

Great job

Service

Laura & staff always clear & helpful.

Service

No problems

Service

It was done professionally as expected

Service

Easy to book, straight forward on the day, completed in the time they said they would, and price as expected.

Service

I had no problem

Service

Very happy with the service I received exactly what was expected from my initial contact with the advisor on arrival. The only drawback would be the cost but I suppose you get what you pay for. Will be returning in the future when required.

Service

They are top of their game

Service

Good Customer Service

Service

Anyways great service from bowker

Service

Excellent service, care and support with regular updates

Service

Bowker staff are very friendly and attentive

Service

Professional service

Service

Good working arrangements with Covid

Service

My car was there the exact amount of time they said it would be and was sparkling when we picked it up.

Service

It was a warranty problem and sorted straight away

Service

Quality of service throughout the dealership

Service

A very personal service, helpful to a fault even at times of covid. Chris Turver, in particular was a credit to Bowker.

Service

No hassle experience. Liked the complimentary car wash!

Service

Service completed on time and comfortable waiting area. Could have done with a coffee but COVID intervened!

Service

As I said very friendly and efficient service I'm just not convinced that the work will not need doing again.

Service

Exactly what I expected from bmw first class service

Service

Work completed to time and car returned clean and refreshed!

Service

MOT carried out - service completed and vehicle returned cleaned and tidy - waited for vehicle which took a little longer than advised

Service

Prompted me on mot and service. Received car quickly. Accurate in their judgement on when the car would be ready. Friendly service

Service

James the salesperson and Chris in finance were very helpful, reassuring and professional. I have bought cars here for 20 years.

Service

Very good service and communication from Customers Services

Service

The treatment from reception to the service department (Emma) was faultless

Service

Despite being in a pandemic attention to detail was great

Service

Helpful, courteous service

Sales

Katie stayed late to make sure we could get our car as quickly as possible.

Sales

Great service and professional

Sales

Staff, knowledge, customer service keeping you updated throughout the process. Able to ring and speak to them again with queries, James and Heath

Sales

Enthusiastic, communicative experience

Sales

They were amazing at such a difficult time

Sales

Great communication

Sales

All went smoothly, everything explained well

Sales

Very simple and slick process

Sales

Outstanding customer service from order to collection. Kept me fully up to date with delivery date.

Sales

I felt safe with the Covid measures in place and nothing was too much trouble.

Sales

Car arrived a week earlier than planned

Sales

Sue Heaton at Bowker BMW Preston, is extremely professional, however very friendly at the same time.

Sales

Katie Needham was superb , she dealt with my sale flawlessly despite the showroom being shut due to lockdown

Sales

Bowker BMW treated us like they wanted our custom and were great to deal with.