I booked my car into there for some work on the 4th of March to have the misfitted rear bumper corrected and my malfunctioning DAB fixed. In the event they fixed none of the issues. However, they did update the software and removed my Apple Carplay
The staff were pleasant and efficient. I was kept informed of what was happening throughout. The work carried out on the car was done very well.
Brilliant service, nice staff and car was very clean afterwards.
Just an MOT but all completed as stated
Knowledgable staff able to explain what is required pleasant waiting area car returned clean all in all very satisfying experience
1 Customer service nit godd
was promised a full valet inside and out with a special coating being put on windscreen when I paid for the winter check up, not sure if they even touched the inside, not as good as the valet I had done at your Blackpool branch
MoT carried out quickly (I was able to wait) at a very good price ( I had a voucher from an earlier service visit).
There were no problems, and everything went well, without hassle.
Inspection carried out very well for work to be carried out at a later date, had a noise coming from brakes but was told the technician couldn't find a fault. As soon as i tested the car when driving off the fault is still present.
Great Customer Service and Fantastic to deal with
WINDSCREEN WIPER FLUID NO TOP UP
Very quick and no hassle and also cleaned the car.
Seemed a long time waiting. Staff very pleasant though.
Garage is very good and helpful, welcoming and good customer service
Always made to feel like a valued customer.
Attended to my requests - collected the x5
Excellent service throughout. Friendly and knowledgeable staff.
Swift to make arrangements to correct faults on my new vehicle
Not given a high score as felt the tyre insurance wasn't explained fully especially importance with run flat tyres. Had x3 punctures on run flat tyres under 2years!!
Normally I am completely satisfied but this time I should have picked up my car on Friday afternoon. Because a wrong part had been sent I had to pick up Sat
Easy to book, problem identified and book in without any hassle
Service was brilliant couldn't have asked for better.
Fantastic service and very polite
Staff at the service department were very helpful, but it was a shame that the problem wasn't resolved. inconvenient to keep returning with the same issue. They did change both sensors and control unit on separate visits before stating it's
Car was not ready on time and I had to phone to be told this .Then was given a courtesy car with zero fuel and sweet wrappers in .I am not complaining about this but not the standard you promote.
I asked for an investment Hariono for the rumbling noise but got no specific reason for this apart from worn tyres as noticed during the service, so not sure if there was any investigation carried out.
Job completed within quoted time. Comfortable waiting room. Good facilities.
I have been very frustrated with the service at Bowker Preston of late and have already raised some of these issues before. On my last visit, the service I received by the staff reiterated my previous thoughts that I am a number not a valued customer
Service advisor Darion great to deal with
Excellent staff, efficient, polite and courteous even when busy.
AS above two recalls after service
I was impressed with the efficient service and the taxi ride there and back from Preston so I could do some shopping therapy whilst I was waiting for my service!
Dropped the car off @ 8.00 & said i would be back @ approx. 4.30. Arrived @ 4.45 to pick-up my car, was asked to wait, then @ 5.00 was told it was off to be cleaned. Then @ 5.15 was told the oil filter housing had failed & to come back next day.
Efficient service, kept up to date with progress of work
Discount was given on the investigation hours however my car was in for 5 days when I had a 2 week old baby and no access to an alternative vehicle was provided. little to no communication until the Tues/Weds after taking car in on Friday prior.
first class attention and service very pleasant visit .
3 year old car 35thousand miles 1st visit was apparently my battery wich i was guna b charged £650 for they fixed the job without calling me and tryd charging me the cars still under warranty but no 1 could be botherd to check that and told me i
It took longer than expected, but I was kept fully informed & could plan accordingly.
Feels difficult to interact with Service Department. Lack of communication. Assumptions made where customer should have a choice
Service was great - Michelle is brilliant. You are very expensive thought so will probably look at another garage for anything else I need another than servicing.
Job was done satisfactorily and the driver (collection/delivery) was polite. When I refused to take the car back the following day to have the dash cam reconnected he came out and did it for me. I was unable to drive following abdominal surgery.
Great service from the lady on the desk - I was becoming frustrated as I'd waited about 40 mins for the car to be washed. She did what she could to help.
We were offered a 90 minute while you wait service which given we are not local suits us. From the reception to the service team we were dealt with courteously and made to feel welcome. All work done was explained before leaving.
I booked my car in for a service at 12.30pm and they looked after me really well, I was driving away at 2pm. The last garage I used it took a full day.
Straight foreward process
Good price and honest with work
Through sales with Mike turver it was excellent.
Excellent quick and efficient service given.
Terrible, find customer advisors frosty. Raised complaints higher and get told that it will be all fixed, etc but never does. Always waiting around despite loads of staff milling around. Can't get through on phones easily.
top service from start to finish
My car was double parked when work was completed. Long wait till problem sorted
Good customer relations with the service team
My appointment was kindly made to fit me in the day after I called, which i needed as later in the week, my car had 2 long journeys. It was a 90min FastLane appt. It took 5 hrs. I was made aware when booking in it may be longer than 1.5hrs.
my car was not serviced, I took it to my local garage which was cheaper.
Again always had the best experience.
Overall staff were excellent. Little disappointed that as tyre not in stock was told would have a phone call to my local BMW dealer to get the tyre on stock. As I was away on business in Preston. Not heard from BMW since so went Kwik Fit for my tyre
As I say, well looked after hardly waited when I dropped off the car and collected
they were thorough and explained possible future tyre problem which they kindly solved
Very happy Michelle in service very competent
Took over a week to get an appointment that took 30 minutes. Washers wasn't topped up Ad blue needed topped up but no mention of that.
contained in first question
Had to wait around for return of car, despite phone call to say it was ready. Reason for service - fault of BMW computer system. Would have expected car to be washed as inconvenience to bring my car in as not my fault a computer error. Disappointing.
Significent inprovment on the arrival procedure ate reception compared to the previous ad hoc system
Trust Bowker to do the right thing
on going problem,not fixed yet.
Because of the reasons above. It felt like I was an inconvenience rather than a valued customer
Again excellent customer service
Very good service although had to wait while valeting was completed. I probably arrived faster than expected
Brilliant service.. very efficient
All warranty queries and service performed in a timely manner and at my convenience. On handover of my car all works performed were clearly explained.
Website fails to allow service booking. Poor communication from service department - I had to chase progress and discovered they didnt have parts in stock (ironically I phoned a national chain garage and they could have gotten that day)
minor issue with a screw in my tyre,if you want the full story ring me on07745 293837 after 16:00 as I work nights, or send me an email,either way I don't mind,
Car been into work shop 3 times and booked in again for the same fault. Boot will not shut correctly and Adblue readings incorrect
when i came to pick my car up after the service there was nobody on reception and was not directed to the waiting area and left stood around.The available service person said he was busyWhen eventually seen to,the lady was unfriendly and unengaging
It helped that we had a taxi organised to town and the service was carried out in the time given.
I felt the staff misled us and were not honest in their dealings with us .
All members of the team I have met so far have been a pleasure to deal with and more than happy to help.
Good service polite and knowledgeable stafff
Carried out while I waited and completed slightly ahead of schedule
Ready when promised and car valeted.
failed to recieve a phone call back following the service, which was promised and also failed to recieve a call back when I called in the mid week. Still do not have my issues resolved
As mentioned previously the wheels should have been checked/balanced when the tyres were fitted
Bowker BMW Preston always delivers a fantastic service can't praise the staff highly enough especially Steph and a huge thank you to Tom Aitkenhead making buying a car so effortless.
Very satisfied with the friendliness and professionalism of the staff. Special thank you to Ben & Chris.
Bowker have excellent customer service- we're always made to feel welcome
From my initial casual visit to view models I was interested in, to finalising the purchase, I always found the staff to be friendly & helpful. The handover process was smooth and efficient and we felt that our business really mattered.
Nothing was too much trouble by Alison who made it a nice experience for me.
Excellent customer service
The team took time to understand our requirements and made a number of different proposals to meet them. They also gave us time to review those proposals without undue pressure.
All the dealership staff including alison prowce are a credit to the brand although not my local dealership I wouldn't go anywhere else
It was a pleasure to experience very competent, friendly staff who didn't pressure me into a particular resolution.
The sales staff...Megan, Sue , Jack and others all go out of their way to make you feel important to them and have a ' family' feel to how they treat you.
I bought my car at bowker Preston. Alison there is very helpful and friendly. If I have friends who want to buy BMW, I would definitely recommend them to Alison. Thank you.
Bowker always exceed my expectations. They have always cared for my cars and been exceptional whenever I have any issues. Best dealer in the North West of England by miles!
Alison was fantastic answering all our questions, getting us a great deal and keeping us supplied with coffee.
Bowker BMW
Preston
