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ABOUT THE CENTRE

Find out more about what we do and our team.

Meet the team

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Paul Bowker

Chief Executive
  • Department Director

Chris Eccles

Sales Director

Dave Hiney

Service Manager
  • Department Service

Megan Sellers

New Car Sales Manager
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Department New Car Sales

Liv Collins

New Car Sales Executive
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Department New Car Sales

Sue Heaton

New Car Sales Executive
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Department New Car Sales

Jack Wilson

BMW Product Genius
  • Department New Car Sales

Andy Banks

Used Car Sales Manager
  • Department Used Car Sales

Heath Downes

Retail Sales Manager
  • Department Used Car Sales

Andy Hume

Used Car Sales Executive
  • Department Used Car Sales

Chris Turver

Used Car Sales Executive

Jonny Shaw

Used Car Sales Executive
  • Department Used Car Sales

Lee Ellis

Used Car Sales Executive
  • Department Used Car Sales

Matt Tinsley

Used Car Sales Executive
  • Department Used Car Sales

Tom Murphy

Used Car Sales Executive
  • Department Used Car Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ease of booking. Great advice on initial call with team member. Courtesy call and text. Nice vid of car on the ramp. Friendly team on the day. Also, my dog was welcome to come in and wait after our walk!

Service

Efficient service.

Service

Was good

Service

No complaints

Service

The MoT work which needed doing was explained well.

Service

Well organised and they do what they say on the can.

Service

Bowker are excellent at what they do!

Service

Identified and then rectified issue.

Service

Excellent service, friendly, helpful staff. Covid safe environment.

Service

All members of staff were friendly and helpful.

Service

Again as previously stated the professionalism of the staff and the welcoming nature of Bowker.

Service

Even during the Covid pandemic the service I received was very good.

Service

Polite, friendly, kept me informed and on time.

Service

good job

Service

Great experience, staff were friendly and the cost of the repairs were much less than I expected. Thank you all at Bowker.

Service

Job well done

Service

Excellent BMW colleague

Service

Good COVID controls when dropping off the Car. Work completed on time and car returned valeted.

Service

Great service

Service

Couldn't be faulted

Service

Parts were ordered and came in on time. Job done well. Staff in service very professional

Service

Hassle free

Service

Dealt with quickly on arrival by Dave Hiney who was very easy to talk too. Bowker had excellent covid safety procedures in place.

Service

Very pleased with the way they dealt with a financial matter for me

Service

It was friendly and efficient .

Service

Friendly staff, kept informed with any issues concerning vehicle

Service

What more can I say than above.

Service

Everything happened in order as explained

Service

.

Service

Friendly and professional

Service

Very good overall experience car was returned on time and well cleaned , just one small comment , noticed on the invoice that the

Service

Bowlers always provide excellent customer serine - a pleasure to deal with.

Service

My vehicle issue was not completely resolved when I collected my car, but following a phone call, this was quickly rectified.

Service

I have owned many BMWs in my life, I did however buy an Audi once and back in 2011 I had the worst experience with Audi preston and their customer service/ sales person. I decided to go back to bmw and have been a happy customer since.

Service

The service was carried out well and in a timely manner

Service

No issues

Service

Single point of contact who sorted everything out for me.

Service

Always dealt with professionally

Service

Customer service generally excellent

Service

Thank you.

Service

The service and professionalism is as good as any I have experienced. I have had very good service from Bowker Preston and on the odd occasion any problems have been quickly and courteously dealt with.

Service

Excellent service Friendly staff

Service

The list of areas to be inspected in the MOT was comprehensive and any problem would have been stated on the customer's copy of the inspection. The washing and vacuuming of the car is a real bonus for me as a disabled driver.

Service

Could not fault in any way. First Class

Service

the service and staff are excellent and very courteous!

Service

Car in for recall, did what was stated

Service

As usual, a friendly and easy experience with professional, knowledgeable staff.

Service

I had an issue with my locking wheel nuts and although the car is just out of warranty I was dealt promptly and corrosion and felt I was a valued customer. I was charged for the tool hire but was pleasantly surprised as the charge was minimal.

Service

Having booked the MOT at Bowker I was given the option of waiting or collecting at a later time. Before collecting I was given the video tour underneath the car and the written report by text. Both were very helpful.

Service

Well organised, lovely people

Service

From the initial phone call to getting our car back everything was friendly and first class.

Service

They were polite, professional and helpful.

Service

Always helpful & willing to accommodate any requests. Friendly efficient staff. Always pleased to have my car returned having been washed!

Service

Good staff , very efficient

Service

They resolved the issues i had

Service

I was given a video of the cars health and it's underneath as usual, this part of a service I do like very much, the whole experience was just as you'd expect from BMW Excellent...

Service

Always had great customer service on both sales & service at Bowker

Service

Friendly helpful and efficient staff in dealing with my enquiry/order especially under current circumstances.

Service

Great customer service

Service

Great job done

Service

Excellent all round

Service

Did the job no fuss, kept informed of times when ready just overall a very easy experience.

Service

Even with the pandemic problems everyone was helpful and courteous, and giving the car an internal and external clean and polish was a plus.

Service

Looked after throughout

Service

Initial problem resolved to my satisfaction without quibble.

Service

As always, I received a warm reception, the problem with the vehicle was resolved promptly and efficiently and I was kept well informed throughout.

Service

Very happy with quality of workmanship and continuous update on progress.

Service

Very easy proceed and service was completed on time

Service

No issues. Friendly service.

Service

Reliable, professional, friendly

Service

Euan on service was excellent making my experience faultless

Service

Efficient

Service

The whole experience was seamless.

Service

Friendly and helpful staff who take the time to explain the work they are to undertake and then do exactly what they said they would do. Can't ask for anything more.

Service

See comments above

Service

Done all as requested

Service

Have always been looked after whilst waiting for my vehicle, offered lots of refreshments, kept up to date with how things were going with my vehicle and car was always sparkling when ready.

Service

You did everything you said you would do

Service

Friendly, professional service

Service

Very satisfied with the repair ??....

Service

There were no issues or problems with the whe experience

Service

I was pleased to get the car serviced to continue enjoy driving such a lovely car.

Service

As above

Service

Emma was great at keeping me informed of updates and was very friendly and efficient too

Service

The team locally are always great

Service

Friendly staff and prompt service.

Service

Excellent customer service, went above & beyond expectations

Service

100% satisfied with the whole experience from booking in to collection of my serviced & valeted 5 series. I was also impressed by the video inspection report sent by SMS to my mobile phone.

Service

the service lady, emma kept in touch and updated as to what the fault was and dropped the car off home for us too. She is an extremely polite and helpful young lady. Very happy. And as ever Dave Hiney is running a tight ship. Thumbs up.

Service

Very helpful with setting up service plan and car came back lovely and clean! Also liked the health check video that I was sent whilst waiting for my vehicle.

Service

Work carried out to a high professional standard, followed up by discussions on the notes generated from the completed work

Service

Good booking process, reception system & communications when car was available for collection.

Service

Actually being able to speak with the engineer to discuss the issue

Service

Easy to book in and job completed quickly and efficiently.

Service

Staff are always polite, they keep you up to date with your car and the dealership is a pleasant place to wait whilst the car is being serviced etc.

Service

I felt that Bowker (specifically Emma Eyre and the service team) went well beyond what i've experienced at other BMW dealerships to solve the issues with my M2. Communication was excellent making the entire experience less stressful.

Service

From biting to the end it was excelent

Service

See above. Bowker BMW always brilliant staff.

Service

Smooth process

Service

Quick and efficient front desk service. Clear feedback of vehicle info.

Service

Tuesday was really helpful in answering my questions and liaised with the workshop to clarify a few things. Excellent service thank you.

Service

Great service, fantastic facilities, a great place to be.

Service

Excellent service, treat customers very well.

Service

Very friendly reception and helpful

Service

Did what was agreed.

Service

Good quality service

Service

Undertook service and MOT without fuss and completed the work on time. Also the whole dealership was very Covid-19 aware and I felt safe dropping off and collecting the vehicle.

Service

I am always very well looked after by the staff at Bowkers BMW Preston

Service

Fast and efficient as always

Service

The Covid pandemic restrictions obviously played a massive part in the whole experience but I don't think that Bowker BMW in general and Katie Needham, the sales representative in particular, could have handled things any better.

Sales

Completely satisfied - great job. See above.

Sales

Adam found everything I was looking for in my car.

Sales

Kept me informed of progress throughout the experience

Sales

I was made so welcome the staff took time to engage with me ensuring that I was happy. Made me feel important. Ensuring that I was doing the right thing. I had a laugh which was important to me. They gave me the time of day.

Sales

Even during lockdown the dealer kept me fully advertised on progress of my order and did everything possible when vehicle handed over. Looking forward to re visiting when possible to thank staff and go through a proper hand over

Sales

Purchasing options well explained, test drive was easy to arrange, and no aggressive or pushy selling - I was able to make my own mind up in my own time.

Sales

Good deal, helpful staff, went out of way to ensure car delivered on time, kept up to date

Sales

All the staff were very polite and helpful and allowed me to make changes even after the order was done

Sales

Staff most helpful and did everything they could to make it perfect.

Sales

Quick responses and good price

Sales

The current situation made the hand over difficult for Bowkers, but they made the experience enjoyable even with the restrictions.

Sales

Very helpful & polite staff