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ABOUT CENTRE

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Management Accountant

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Impress with the new BMW Shadow Edition

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BMW/MINI Technician

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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FIRST PICTURES: Lancashire Dealership Confirms Plans to Create 30 Jobs and Triple Car Servicing Capacity with New Aftersales Centre

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BMW Connected – now a one stop shop for personal digital mobility

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The new BMW 740e and 740Le xDrive.

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National Lifetime Achievement Award for Bowker BMW Service Engineer

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THE NEW BMW M3 30 JAHRE LIMITED EDITION

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New BMW Individual Exterior Paint Programme for the i8

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Preston Soccer Charity Announces First Ever All-Age-Group Sponsorship Agreement

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Taking Hired or Leased Vehicles Abroad

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The BMW Individual 7 Series THE NEXT 100 YEARS

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Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

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BMW – Honoured Marque at the 2016 Goodwood Festival of Speed

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THE NEXT 100 YEARS

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The new BMW M760Li xDrive V12

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The new limited edition BMW i8 Protonic Red Edition

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Keeping your BMW Environmentally Friendly - The AdBlue® solution.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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The BMW i3 94Ah wins 2017 World Urban Car Award.

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BMW Sales Executive

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Bowker

Chief Executive
  • Years at the dealership 30
  • Years in the company
  • Years in the industry 30
  • Department Director
  • Hobbies Paul enjoys playing golf, clay pigeon shooting and spending time with family!

Tom Fox

Managing Director
  • Years at the dealership 19
  • Years in the company
  • Years in the industry 26
  • Department Director
  • Hobbies Tom enjoys playing golf, watching football, travelling and skiing!

Darren Thomason

Finance Director
  • Years at the dealership 18
  • Years in the company
  • Years in the industry 19
  • Department Director
  • Hobbies Darren enjoys playing golf, watching football and also being on the board of governors for a local school!

Wayne Hyatt

Service Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 26
  • Department BMW Service
  • Hobbies Golf, spending time with family and eating out.

Simon Naylor

Business Manager
  • Years at the dealership 5 1/2
  • Years in the company
  • Years in the industry 19
  • Department Finance
  • Hobbies Simon enjoys Golf, going to the gym, spending time with his family and socialising!

Graham Forshaw

General Sales Manager
  • Years in the company
  • Department Used Car Sales

Megan Sellers

Assistant New Car Sales Manager
  • Years at the dealership 7
  • Years in the company
  • Years in the industry 7
  • Department New Car Sales

Chris Brown

Retail Sales Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 12
  • Department Finance

Ben Cornwell

BMWi Specialist
  • Years at the dealership 5
  • Years in the company
  • Years in the industry 5
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Years at the dealership 5
  • Years in the company
  • Years in the industry 30
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Years at the dealership 2.5
  • Years in the company
  • Years in the industry 2.5
  • Department New Car Sales

Dave Hiney

New Car Sales Executive
  • Years at the dealership 16
  • Years in the company
  • Years in the industry 28
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Years at the dealership 3 Months
  • Years in the company
  • Years in the industry 14
  • Department New Car Sales

Chris Avery

Sales Trainee
  • Years at the dealership 3 Months
  • Years in the company
  • Years in the industry 3 Months
  • Department New Car Sales

Lauren Grigg

CRM Controller
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 2
  • Department CRM

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very professional.

Service

No issues on the day

Service

Bowker provide an excellent service experience

Service

Helpful and open early to help with working that day. Many people working in the morning to cover a morning rush.

Service

All jobs done to high standards, but pricing is expensive

Service

it was a wonderfull experience

Service

Polite staff, efficient and courteous service

Service

All work done as specified. Knowledgeable staff, good environment

Service

They always try their best to get me in even when I leave it a little late.

Service

There were no delays and no hang-ups

Service

1 star lost because on this visit BMW diagnostics could nit give me an answer."Computer says no" syndrome.

Service

Great service and staff

Service

Everything completed as promised, and car valeted before collection.

Service

Excellent service, value for money.

Service

Second time the car has been in and no fault has been found on the external temperature gauge. It annoying the 3 degree warning when its 10+ degrees. The gauge corrects its self eventually. The temperature comes on at the temperature it was left at.

Service

My car even got a wash. You did what you said you were going to do and even washed the car for me.

Service

everything I asked for was done. Had a good experience , enjoyed the visit.

Service

The car was repaired as per the spec that it was booked in for

Service

Very helpful and informative staff

Service

Would have got 5 but due to longer than stated wait I give 4. Told 2 hours. Waited 5

Service

Job done well, no problems at all.

Service

Always briefed and kept informed as to what has been done

Service

Ownership and problem solving issue from Jackie was a model professional.

Service

Welcoming, organised and good service

Service

Same answer as before.

Service

Easy to book a slot.Completed on time.Excellent staff on desk.

Service

very polite professional staff

Service

The car is never returned with my personal settings in place. The lights are always set to manual, not auto. I also had to reset the tyre pressures.

Service

Very friendly staff great service

Service

from initial booking in to completion of service I was informed frequently as to anticipated completion time and was made to feel as an important customer.

Service

Friendly helpful staff

Service

Rear offside light lens needed replacement, not in and loan car then offered but not originally. Could have had a long wait until appointment available.

Service

Again couldn’t fault customer service but I came away with an issue I thiught was being sorted whilst I was there

Service

As explained to Jim Boardman.

Service

I rang for a basic service and expected 2 hours. However it needed software update so I had to leave it all day. Not sure why software update takes so long and if I wanted a courtesy car I would have to wait until the following week.

Service

Problem fixed quickly and good communication

Service

The car service was carried out quickly while I waited, all staff were pleasant and efficient, and the waiting area is comfortable and offers wifi, beverages and biscuits and even ipads for customer use.

Service

Service carried out on time, advice given on future issues which may need attention.

Service

The problem was dealt with promptly and courteously.

Service

I had an error message about my tyre whilst out with my grandchildren. I was reassured and my tyre changed. Children were occupied whilst we waited and we had drinks too.

Service

This is the first BMW i have bought for myself although i have bought BMWs for family and employes, my car has had a fault from day one and has been in to Bowker 3 times for the same fault, the last time for three days and is still faulty

Service

reception, service personnel, all excellent.Would have been 10 except for a minor error on charge I pointed out

Service

Everything was well organised with arrangements. I had a loan car while mine was being serviced. I was happily surprised with the invoice presented to me as well!

Service

Friendly and professional service and constantly kept informed on the work being carried out.

Service

Always polite efficient and friendly and explain everything well

Service

Friendly can do attitude from the whole of the staff, from the reception to the managers. Always treated with complete respect and explain everything in great detail. Great customer service, can not fault them in anyway.

Service

very impressive

Service

They swapped an alloy wheel with one I supplied and I asked them to exchange the existing tyre from the old alloy top the new one and then leave the other tyre off. They refitted the tyre to the old alloy which is not what wanted.

Service

Not used Bowker Preston before. Excellent service from the enquiry desk, to collecting the car after its service. Only had it 5 months and got it back just like when I bought it from BMW Eastern Edinburgh.

Service

Willing to pick the car up and return it repaired and valeted.

Service

I waited for my car to be serviced and the staff where all very attentive and made sure that I was offered coffee and biscuits at regular intervals

Service

Staff helpful in relation to the booking for the upgrade - it was made completely clear to me what the process would be and the period of time the vehicle would be required for the work to be carried out. A replacement vehicle was provided as agreed

Service

Service while there was great. A little confusion when booking though as the initial service person did not have complete knowledge of my car tyres and at one point inferred they were run flats when they’re not. Subsequent service person was better

Service

Good service and communication

Service

Job was done whilst I waited

Service

They found the problem that had occurred and fixed it, and checked the car for any possible internal damage to the engine

Service

everything done as explained

Service

Dealing with all your staff from reception to service engineers is a pleasure and the facilities while waiting for my car are excellent and make it an enjoyable experience

Service

The overall service experience is exceptional from booking an appointment over the telephone, the greeting when you arrive at reception, to the customer services assistant. All the members of staff I dealt with were polite and professional.

Service

Excellent service

Service

I was kept fully informed of progress at all times and the whole process was smooth and hassle free

Service

Twice arrived for a appointment to find the parts were not available. Bowker had the wrong telephone number one which I had never had. Even after correcting this the wrong one was still used. A letter would have avoided the inconvenience

Service

Bowkers are that 'cut above the rest' in their approach to customer experience.

Service

everything run smoothly

Service

The customer services is excellent and very accommodating. The technicians works fast and are very efficient too

Service

all good - no problems

Service

The car clean after the tyres were fitted was poor.

Service

Needed car to be seen quickly before long drive at weekend. Fitted in next day, had courtesy taxi home and back. Fault found and fixed ! Top job folks !

Service

Service and MOT carried out as required with no hidden surprises

Service

Satisfied with the attention and service given.

Service

Bowker picked my car up late, broke a part during the service, which meant ordering a part, and then dropped it off a day later than planned (which was already a day late due to the broken part) and tried to charge more than the pre-agreed price.

Service

Always have my car serviced here without issue. On time, can collect or drop off.

Service

Loan car excellent and car washed

Service

from beginning until the end properly looked after

Service

Eventually the result was brilliant. However several phone calls trying to get hold of the individual originally dealing with the problem proved difficult.

Service

Excellent service and a competitive price

Service

Everything completed on time & to my satisfaction

Service

Everything was explained to me about my car and what was happening with it

Service

Car was upgraded and cleaned within the time expected

Service

For a basic oil service it was very expensive. Plus the dash rattle/buzz I asked to be fixed was not fixed and I think it's actually worse.

Service

I have a recurring fault on my car. Intermittent and random triggering of the reverse warning sensor. I have mentioned on every service. But the fault can not be traced, it has not been rectified and still occurs.

Service

Only 4/5 as I had to make 2 visits to the workshops for a tyre replacement having been told the required tyre was in stock, but on arrival that it was the wrong type. Otherwise completely satisfied.

Service

Friendly and helpful staff, service performed within the timescale advised.

Service

Car sorted and cleaned nicely

Service

sales at bowler always too expensive BUT after care / service is fantastic

Service

They improved upon a quote from another BMW garage.

Service

Bowker has consistently provided me with a very good and friendly service and go beyond that offered and experienced by other service centres.First class service.

Service

Good attention to the technical issues, but careless with customer handling

Service

They are informative, keep you updated throughout out the whole process.

Service

Again I belive that Bowker Preston provide great service and always have a smile on all colleagues faces, they are welcoming and polite and ideally I even would consider working here, that’s if there were any positions available.

Service

Very helpful staff

Service

As above

Service

Prompt, friendly and efficient

Service

See above. The tyre pressures were rectified when I re-visited the centre to pick up an ordered accessory three days later. I re-washed and leathered the car and won't consider this option again as part of the service

Service

Great service just could of made done a better job with the valet on the car

Service

Michelle was very professional & kept me updated on the progress of my vehicle .

Service

Cheerful friendly staff, welcoming atmosphere, good service

Service

Excellent service, kind, courtious and caring

Service

As above.

Service

Very satisfied with service - however water leak through LHD Steering wheel grommet should have been classed as a LATENT DEFECT within the 6 year time scale under the UK Sale of Goods Act and repaired FREE OF CHARGE and not at a cost to me of £427.

Service

Please see above answer.

Service

Overall very good but facilitates in the waiting area are not as good as some other local Bmw dealers

Service

As previously mentioned, the service was slightly better than ive exeperienced the time before.

Service

My overall 'customer experience' level had dropped alarmingly from previous years.

Service

Professional staff and workforce

Service

The dealer kept us fully informed up to date with all work which was being carried out, prices were as quoted with no expensive surprises! Pick and drop off service was very efficient and fitted in well with our schedules.

Service

Low coolant warning appeared on the dashboard the day after the service. Car was washed & valeted but dashboard surfaces were still dusty and had not been wiped down.

Service

Bowkers in Preston have astonished me with their professional skill, courtesy and efficiency for many years. I bought my car from them in 1999 and they have looked after it perfectly ever since. An amazing record over so many years.

Service

My recent oil service was carried out well as far as I can tell, the requests I made for the car not to be vacuumed or washed were honoured.

Service

Prompt and courteous

Service

The time I was given for my car to be serviced was accurate as was the expected time of completion ,,, this is important to me.

Service

Slow to fix the problem I had and took circa 2 weeks! Saving grace was Michelle who was brilliant!

Service

As above

Service

Did what was promised

Service

The communication and staff were excellent

Service

Please see comments above

Service

I was made to feel very valued

Service

Bowker were brilliant as always.

Service

Efficient and good work quality.

Service

Tom in sales is superb. Car is excellent

Service

My car was serviced quickly while I waited

Service

Overall courtesy when

Service

I was told my wait would be 1 hour 15 mins. Took over 3 hours and not once did anyone come to me to update me. I had to chase all the time.Enquired about an upgrade on my car and the PCP quote was horrendous. Seems LR values BMW cars better on p/x

Service

See comments above

Service

Good service

Service

I am very pleased with the service and the after service I receive fromBMW

Service

See above comment. Bowkers have also been excellent at servicing my cars

Service

After expressing my displeasure at the car not being ready the service receptionist offered to deliver the car to my home. At 18:15 a taxi arrived at my house to take me to Bowkers at Preston. The taxi was for the delivery driver not me!!

Service

On the day I dealt with Ewan at Bowker Preston, who always goes above and beyond and I feel he treats customers with a warm welcoming, and is excellent at customer service. My car was handed back to me in a clean manner.

Service

Over the years I have got to know the staff and the friendly approach they have is an important factor

Service

The faults I reported have only partially been dealt with.

Service

As above great visit, service staff great but being charged for a courtesy vehicle stinks

Service

I feel you are trying to make money out of a loyal customet

Service

I was keep in the loop from order to delivery at all times.

Sales

Bowker, Preston always go above and beyond my expectations. Everyone is very welcoming, helpful, courteous and understanding of my needs.

Sales

Tom was very attentive, nothing was too much trouble,, not rushed, very knowlegable and made me feel very comfortable.

Sales

Despite the fact that my chosen stock car was double sold by another dealer, twice, the dealership ensured that the outcome was achieved to my satisfaction.

Sales

Everyone at Bowkers is always friendly and happy to accommodate and give you the best car buying experience

Sales

Very pleasant experience, much effort was put in, and they went the extra mile to make me happy

Sales

Dealers were very knowledgeable about product and were honest about what they believed was the best option for me

Sales

I couldn't fault anything at all about the experience.

Sales

Continued updates on how it was going and also loved the video of the new car before I got it.

Sales

we are completely satisfied with the experience we had at at Bowkers during the purchase of the car Dave Hiney kept us informed on the progress of the car and what stage it was in the build and expected del date .

Sales

Alison went above and beyond to make the whole experience easy and fun. In comparison to the purchase of nuclear car from another German brand, my experience this time was in a different league.

Sales

Very satisfied. All the staff were great

Sales

We were completely satisfied with the purchase and nearly completely satisfied with the delivery. There was a minor hiccup with the towing cover on the back of the car which has meant two trips in for service in our first month.

Sales

Great customer care!

Sales

Again the staff make the difference

Sales

over all I thought the whole experience was great and easy, I did give some feedback around digital signatures or the need for so many paperwork documents signing

Sales

Completely satisfied with the whole experience.

Sales

A big thank you to my sales man Tom Aitkenhead for being fantastic, helping design the perfect car for me, from the initial point of sale to being informed at every stage of the process to delivery of my new car has been first class.

Sales

Alison Prowse at Bowker BMW handled everything very well indeed.She went the extra mile to make sure all sent smoothly.When I had a change of mind with wheels I had ordered she sorted this with no fuss.

Sales

From start to finish all information and advise given was first class. All timescales ans transactions completed without any fuss.

Sales

Friesndy professional service

Sales

I was kept fully informed of the progress of the build and delivery of my car and I was offered a ‘peek’ at the car before final handover. At the handover Alison was brilliant and engaged with my grandchildren (who had accompanied me)

Sales

completely satisfied with the whole process; felt a little let down that i didnt have my car waiting for me the the special room like i did with my 4 series grand coupe, this car was in the parking bay waiting for me to drive off.

Sales

however the best customer service I've ever had was from Sheffield bmw, they delivered the car with a bouquet of flowers in the passenger seat, this was a very special touch and I've never forgotten it. I know of a person who got given cleaning kit.

Sales

Very helpful and friendly staff, who are looking to help. None of the give you a silly price, then negotiate downward as at most car dealers.

Sales

Bowker BMW Preston gave us, from our first visit to the showroom to collecting the new vehicle and even thereafter, 1st class service.

Sales

Went like clockwork

Sales

Tom Aitkenhead was really helpful and kept me up to date each week with the process of my new vehicle before it arrived.

Sales

Almost completely satisfied. Couldn't get computer fully linked up. Also App not working so still not connected up.

Sales

Attentive and helpful.

Sales

Excellent was given updates

Sales

Bowkers have always provided a quality experience, with knowledgeable and helpful staff and a pleasant ambience

Sales

As above, the service I received was excellent

Sales

The whole experience was second to none, and of the highest quality. An experience that I hope I can repeat in the future.

Sales

Simon my new car sales advisor was excellent , efficient and professional

Sales

Top class customer service from start to finish

Sales

Again, the entire end to end service, from my initial enquiry through to picking up the car was such that we were made to feel special and valued. That is despite the car we were purchasing not being one of the 'top-end' models.

Sales

I believe Very Satisfied is a great accolade to be given.

Sales

I had good experience with the care by Mrs (Megan) who helped in my selection and purchase. Sue Heaton is wonderful lady with after sell help , Ben & the gentleman( seen today) from parts were kind enough to take me through mechanics and camera.

Sales

Bowker Preston looked after me very well from beginning to end. Happy test drive of X1 through to delivery of our new car.Special thanks to Simon Dickason who was my point of contact throughout.

Sales

Everything was taken car of and it was a special afternoon for me. Thanks to Tom

Sales

from the initial visit to the show room to delivery of the car it was brilliant

Sales

It was a very pleasing experience to pick up the vehicle compared to other experiences including mini.

Sales

All in all three visits to Bowker Preston from initial dialogue, to road testing and finally sealing the deal all proceeded very smoothly. Excellent feedback throughout and always felt they were happy to answer any queries I had.

Sales

Looked after me, interested in my needs, friendly, professional, worked with integrity

Sales

As above, nothing could have been better.Everything "as it should be". A total joy, a totally positive experience.Received great attention from Dave Hiney.