Loading...

ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Impress with the new BMW Shadow Edition

Read

BMW/MINI Technician

Read

The BMW Lower Emissions Allowance.

Read

BMW i3 Service Inclusive

Read

BMW Approved Used Cars

Read

FIRST PICTURES: Lancashire Dealership Confirms Plans to Create 30 Jobs and Triple Car Servicing Capacity with New Aftersales Centre

Read

BMW Connected – now a one stop shop for personal digital mobility

Read

The new BMW 740e and 740Le xDrive.

Read

National Lifetime Achievement Award for Bowker BMW Service Engineer

Read

THE NEW BMW M3 30 JAHRE LIMITED EDITION

Read

New BMW Individual Exterior Paint Programme for the i8

Read

Preston Soccer Charity Announces First Ever All-Age-Group Sponsorship Agreement

Read

Taking Hired or Leased Vehicles Abroad

Read

The BMW Individual 7 Series THE NEXT 100 YEARS

Read

Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

Read

BMW – Honoured Marque at the 2016 Goodwood Festival of Speed

Read

THE NEXT 100 YEARS

Read

The new BMW M760Li xDrive V12

Read

The new limited edition BMW i8 Protonic Red Edition

Read

Keeping your BMW Environmentally Friendly - The AdBlue® solution.

Read

Where Next?

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

The BMW i3 94Ah wins 2017 World Urban Car Award.

Read

What type of BMW Engine is right for you?

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Bowker

Chief Executive
  • Years at the dealership 30
  • Years in the company
  • Years in the industry 30
  • Department Director
  • Hobbies Paul enjoys playing golf, clay pigeon shooting and spending time with family!

Tom Fox

Managing Director
  • Years at the dealership 19
  • Years in the company
  • Years in the industry 26
  • Department Director
  • Hobbies Tom enjoys playing golf, watching football, travelling and skiing!

Darren Thomason

Finance Director
  • Years at the dealership 18
  • Years in the company
  • Years in the industry 19
  • Department Director
  • Hobbies Darren enjoys playing golf, watching football and also being on the board of governors for a local school!

Wayne Hyatt

Service Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 26
  • Department BMW Service
  • Hobbies Golf, spending time with family and eating out.

Simon Naylor

Business Manager
  • Years at the dealership 5 1/2
  • Years in the company
  • Years in the industry 19
  • Department Finance
  • Hobbies Simon enjoys Golf, going to the gym, spending time with his family and socialising!

Graham Forshaw

General Sales Manager
  • Years in the company
  • Department Used Car Sales

Megan Sellers

Assistant New Car Sales Manager
  • Years at the dealership 7
  • Years in the company
  • Years in the industry 7
  • Department New Car Sales

Chris Brown

Retail Sales Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 12
  • Department Finance

Ben Cornwell

BMWi Specialist
  • Years at the dealership 5
  • Years in the company
  • Years in the industry 5
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Years at the dealership 5
  • Years in the company
  • Years in the industry 30
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Years at the dealership 2.5
  • Years in the company
  • Years in the industry 2.5
  • Department New Car Sales

Dave Hiney

New Car Sales Executive
  • Years at the dealership 16
  • Years in the company
  • Years in the industry 28
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Years at the dealership 3 Months
  • Years in the company
  • Years in the industry 14
  • Department New Car Sales

Chris Avery

Sales Trainee
  • Years at the dealership 3 Months
  • Years in the company
  • Years in the industry 3 Months
  • Department New Car Sales

Lauren Grigg

CRM Controller
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 2
  • Department CRM

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and helpful staff, service performed within the timescale advised.

Service

Car sorted and cleaned nicely

Service

They improved upon a quote from another BMW garage.

Service

sales at bowler always too expensive BUT after care / service is fantastic

Service

Again I belive that Bowker Preston provide great service and always have a smile on all colleagues faces, they are welcoming and polite and ideally I even would consider working here, that’s if there were any positions available.

Service

Bowker has consistently provided me with a very good and friendly service and go beyond that offered and experienced by other service centres.First class service.

Service

They are informative, keep you updated throughout out the whole process.

Service

Good attention to the technical issues, but careless with customer handling

Service

As above

Service

Prompt, friendly and efficient

Service

Very helpful staff

Service

Great service just could of made done a better job with the valet on the car

Service

See above. The tyre pressures were rectified when I re-visited the centre to pick up an ordered accessory three days later. I re-washed and leathered the car and won't consider this option again as part of the service

Service

Excellent service, kind, courtious and caring

Service

As above.

Service

Very satisfied with service - however water leak through LHD Steering wheel grommet should have been classed as a LATENT DEFECT within the 6 year time scale under the UK Sale of Goods Act and repaired FREE OF CHARGE and not at a cost to me of £427.

Service

Cheerful friendly staff, welcoming atmosphere, good service

Service

Michelle was very professional & kept me updated on the progress of my vehicle .

Service

Please see above answer.

Service

Professional staff and workforce

Service

As previously mentioned, the service was slightly better than ive exeperienced the time before.

Service

The dealer kept us fully informed up to date with all work which was being carried out, prices were as quoted with no expensive surprises! Pick and drop off service was very efficient and fitted in well with our schedules.

Service

My overall 'customer experience' level had dropped alarmingly from previous years.

Service

Overall very good but facilitates in the waiting area are not as good as some other local Bmw dealers

Service

Bowkers in Preston have astonished me with their professional skill, courtesy and efficiency for many years. I bought my car from them in 1999 and they have looked after it perfectly ever since. An amazing record over so many years.

Service

Low coolant warning appeared on the dashboard the day after the service. Car was washed & valeted but dashboard surfaces were still dusty and had not been wiped down.

Service

The time I was given for my car to be serviced was accurate as was the expected time of completion ,,, this is important to me.

Service

Slow to fix the problem I had and took circa 2 weeks! Saving grace was Michelle who was brilliant!

Service

Prompt and courteous

Service

My recent oil service was carried out well as far as I can tell, the requests I made for the car not to be vacuumed or washed were honoured.

Service

Did what was promised

Service

As above

Service

The communication and staff were excellent

Service

Bowker were brilliant as always.

Service

Please see comments above

Service

I was made to feel very valued

Service

Efficient and good work quality.

Service

Tom in sales is superb. Car is excellent

Service

My car was serviced quickly while I waited

Service

Overall courtesy when

Service

See comments above

Service

Good service

Service

I am very pleased with the service and the after service I receive fromBMW

Service

I was told my wait would be 1 hour 15 mins. Took over 3 hours and not once did anyone come to me to update me. I had to chase all the time.Enquired about an upgrade on my car and the PCP quote was horrendous. Seems LR values BMW cars better on p/x

Service

The faults I reported have only partially been dealt with.

Service

On the day I dealt with Ewan at Bowker Preston, who always goes above and beyond and I feel he treats customers with a warm welcoming, and is excellent at customer service. My car was handed back to me in a clean manner.

Service

As above great visit, service staff great but being charged for a courtesy vehicle stinks

Service

I feel you are trying to make money out of a loyal customet

Service

See above comment. Bowkers have also been excellent at servicing my cars

Service

Over the years I have got to know the staff and the friendly approach they have is an important factor

Service

After expressing my displeasure at the car not being ready the service receptionist offered to deliver the car to my home. At 18:15 a taxi arrived at my house to take me to Bowkers at Preston. The taxi was for the delivery driver not me!!

Service

All issues with car checked and corrected quickly.

Service

very good service from the staff

Service

Staff very proffesional and helpful also service waiting area comfy

Service

no problems at all with how the service was handled

Service

Quick

Service

Friendly staff. Although I was told it would be 90 mins if I waited for the mot. So myself and my 5 year old daughter waited and it was over 2 hours which wasn't ideal.

Service

Rang up to make appointment which I had to change to Saturday morning. No problems in changing. Reception very polite and efficient.

Service

Very helpful and friendly however I would have appreciated a more in depth explanation as to what the problem was and how it was fixed.

Service

You dealt with the breakdown to my full satisfaction including negotiating what I felt was a fair contribution from BMW.

Service

Slight delay in return of car and slight confusion over price of brake discs but resolved satisfactorily

Service

because I had no reason to say otherwise

Service

I cannot think of anything they could have done better

Service

One problem was fixed another attempted to fix but still having issues so have had to book my car to go back in which is an inconvenience.

Service

I had an issue with the horn working intermittently. They could find nothing wrong and when I got the car back it worked well for a time but taking it in for the second visit it failed to work on a bridge but they could still not find a fault.

Service

I felt I was treated as a valued customer.

Service

All staff happy & smiling greeted correctly by reception & passed straight over no waiting excellent! The lady on reception oh yes it's a service no problem.

Service

As above

Service

I have a 5 yr service contract and the brake fluid was changed to avoid the need for me to return within a month.

Service

As mentioned above would have hoped they would have spotted the fault before or when returning the car to me and scheduled the repair accordingly. Took 2 further visits to get it repaired in the end. That said Bowker Preston were professional.

Service

As above

Service

On the day the service was excellent, disappointed that I didn't receive a call back when I had requested one via Blackburn Bowker.

Service

When booking the car in, I was very clear, I needed an auto courtesy car. Was assured its sorted. Arrived for the appointment and they had no clue I requested an auto. The only auto offered was a 7 seater minivan. Inappropriate.

Service

No problems at all, everything went very smoothly. I always keep a point or two back in case of a outstanding surprise next time.

Service

The warranty repairs have been completed

Service

All work was completed on time and the washers now work better than ever.

Service

All issues resolved to my satisfaction

Service

BMW had decided to fit a new ERG valve to our model of vehicle, and this was fully communicated prior to the service taking place. The work was carried out in the predicted timescale. Very impressed with the 4.9 scoring above. Opportunity to improve!

Service

Continually kept updated with how the service was progressing and competitive pricing.

Service

The service I received was of the usual very high standard.

Service

X1 in for a routine fix,wife opted out of the courtesy car and went shopping, call to say car was ready, arrived back told car in que for cleaning. Sat for 45 mins with 4 yr old daughter, then told car quite clean anyway. KFC receipt in driver door?

Service

Again can't do enough to help

Service

Service was scheduled for 90 mins.I checked in 20 mins early, but the service still ran 10 mins over scheduled time.The optional wash and vac took 50 minutes.I was waiting all this time, and had to ask for the vehicle back as was going to be late

Service

There are never any resulting complaints and everything necessary is explained to us.

Service

Ditto 1

Service

As explained above.

Service

Very well looked after, sales executive dave hiney was different class

Service

Total service package would be hard to beat.

Service

Guys were great with service plus a bonus car wash and vac who can after that complain

Service

Car was collected and work done without any trouble.

Service

The work was carried out very well, but took well over two hours for an oil change. I was promised an express 90 minute turnaround, but clearly this SLA was not met.

Service

Could not fault the service

Service

This was a recall so not st my revues or to my car servicing schedule

Service

Everything done as promised and car valeted before being returned.Only slight problem was that some of the programmed buttons had lost their programming and had to be re done when i got home.

Service

As above

Service

Service was executed perfectly and all the staff were polite and approachable. I was contacted when the service was complete and the car was cleaned.

Service

It's was a good experience, staff friendly and helpful.

Service

See above

Service

See above.

Service

Was greeted on arrival, informed of what would be undertaken, given estimated time of completion and kept in contact with

Service

easy to book service and always completed efficiently

Service

Appointment made easily, and service from staff second to none

Service

Did an excellent job, my car and I were both well looked after

Service

Efficient service and superb valet

Service

Done on time and returned clean

Service

Job completed on time. Friendly staff. Good service.

Service

The service side of the business in very good at delivering what is required, however it is expensive. They seem to have a lot of admin staff you have to go through a reception desk before you can talk to someone on the service desk.

Service

Wanted nothing more

Service

Lovely customer service

Service

Fantastic, The guy's in Mini are Fantastic

Service

as answered in question 1

Service

I took my vehicle in because of a problem that turned out to be outside the warranty. You agreed to help resolve the problem as a gesture of good will which I cannot fault.

Service

First class efficient hassle free

Service

As above

Service

Again, everything was excellent. I liked the video that the technician sent via text about the tyres, exhaust etc. The car was cleaned to a high standard and I was informed how long everything would take.

Service

There is generally a wait time of at least 10 minutes when dropping off/picking up the car - even at 7.30 in the morning!My car was scratched by BMW staff during the last visit and so I'm now having to bring my car back for the 3rd time.

Service

As above

Service

I hadvisitx3. no space to give in full 1st issue parking sensors which then need order a part, tyre monitor issue not found again, recall issue not told about 2nd was sensors part fix and service which did find tyre monitor fault 3rd fit monitor part

Service

Eventually work completed but took longer than expected.

Service

Service was carried out as promised. I appreciated the video tour of the car.

Service

Everything explained and completed on time.

Service

As above

Service

There could have been an issue with the length of time I needed my courtesy car but I was sorted for me with no trouble. Bowkers rang me to say they could do my service that was due at the same time as the repair. That saved me another trip.

Service

completely satisfied with the whole process; felt a little let down that i didnt have my car waiting for me the the special room like i did with my 4 series grand coupe, this car was in the parking bay waiting for me to drive off.

Sales

however the best customer service I've ever had was from Sheffield bmw, they delivered the car with a bouquet of flowers in the passenger seat, this was a very special touch and I've never forgotten it. I know of a person who got given cleaning kit.

Sales

Very helpful and friendly staff, who are looking to help. None of the give you a silly price, then negotiate downward as at most car dealers.

Sales

Bowker BMW Preston gave us, from our first visit to the showroom to collecting the new vehicle and even thereafter, 1st class service.

Sales

Went like clockwork

Sales

Tom Aitkenhead was really helpful and kept me up to date each week with the process of my new vehicle before it arrived.

Sales

Almost completely satisfied. Couldn't get computer fully linked up. Also App not working so still not connected up.

Sales

Excellent was given updates

Sales

Attentive and helpful.

Sales

Bowkers have always provided a quality experience, with knowledgeable and helpful staff and a pleasant ambience

Sales

As above, the service I received was excellent

Sales

The whole experience was second to none, and of the highest quality. An experience that I hope I can repeat in the future.

Sales

Simon my new car sales advisor was excellent , efficient and professional

Sales

Top class customer service from start to finish

Sales

Again, the entire end to end service, from my initial enquiry through to picking up the car was such that we were made to feel special and valued. That is despite the car we were purchasing not being one of the 'top-end' models.

Sales

I believe Very Satisfied is a great accolade to be given.

Sales

I had good experience with the care by Mrs (Megan) who helped in my selection and purchase. Sue Heaton is wonderful lady with after sell help , Ben & the gentleman( seen today) from parts were kind enough to take me through mechanics and camera.

Sales

Bowker Preston looked after me very well from beginning to end. Happy test drive of X1 through to delivery of our new car.Special thanks to Simon Dickason who was my point of contact throughout.

Sales

Looked after me, interested in my needs, friendly, professional, worked with integrity

Sales

Everything was taken car of and it was a special afternoon for me. Thanks to Tom

Sales

As above, nothing could have been better.Everything "as it should be". A total joy, a totally positive experience.Received great attention from Dave Hiney.

Sales

from the initial visit to the show room to delivery of the car it was brilliant

Sales

It was a very pleasing experience to pick up the vehicle compared to other experiences including mini.

Sales

All in all three visits to Bowker Preston from initial dialogue, to road testing and finally sealing the deal all proceeded very smoothly. Excellent feedback throughout and always felt they were happy to answer any queries I had.

Sales

Everything was explained to me during the purchase of the car so I knew what I was signing at all times. The delivery was on time as expected and I was given a full run down of the car upon picking it up ensuring I knew everything before leaving.

Sales

Love driving my bmw it looked fantastic in the show room

Sales

The staff were helpful, made me feel as important. Very friendly and knowledgeable about there area of expertise

Sales

Quite possibly the best customer service we have ever received.The transaction was made as smooth as possible for us.Understanding of our unusual situation was dealt with in a caring and compassionate manner.We felt truly valued as customers.

Sales

very efficient and easy

Sales

Care and attention they provide

Sales

Relaxed atmosphere and comfortable

Sales

All my needs catered for and kept fully informed

Sales

Everything as the previous comment

Sales

Service from Tom Aitkehead was brilliant. he explained everything really well, he also knows his cars and was very knowledgeable. on the day I went to pick my car up Tom met me at the train station and once again could not have been more helpful.

Sales

As I said previously, exceptional customer service with a smooth change from my old to my new vehicle.

Sales

See above.