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Customer care throughout process of booking appointment to picking car up
Polite and efficient service. Comfortable waiting environment. Personal feedback on the MOT/health check.
Great experience - did exactly as requested and provided video link afterwards.
Excellent staff and car collection and delivery service
Everything was as promised, no delays meaning no disruption to working day due to courtesy car
Punctual and efficient
Very helpful and polite Given all the information about the car and service
Easy to deal with on this occasion
Always very helpful & knowledgeable.
The service people are excellent, and are very helpfull
Personal friendly approach
price in the end was a lot over what i expected, not their fault as was due to tyres, four illegal ones due to bulging caused by pot holes as tread was great.
Problem identified and resolved with the minimum of fuss.
Because been done good job and wash my car.
see answer to Q1
Very friendly and professional service from reception through to completion of work.
The process was well managed and I was kept informed
Jobs requested done in time given. Car collected from and returned to home address. Service reception staff a pleasure to talk to.
Sunroof now doesnt work
They did what they said they would do vey well and on time
Very professional staff who provide a first class service.
No problems. MOT and service completed at the same time
Everything runs like clockwork.
Very efficient and very welcoming.
Replacement of failed component under warranty was carried out satisfactorily. We dropped the car off for the repair and in immaculate condition. When the car was returned we were horrified to see the dirty paintwork following its complementary wash.
see answer 4 where there is more character allowance.Please note, the reason for the experience was a result of a faulty BMW component/part on an X6 less than 6 months old............
Everything was completed within the time given.
Easy to book and clear concise video review of MOT provided to keep informed
Good guys ( and girls)
staff very professional
Couldnt have been a better service
Same as previous answer, extremely dissaponted with the service I received.
Excellent service as always at Bowker BMW Preston, professional and personal service from the service department and a welcoming, modern dealership.
Every detail on service timing exact and length of service on time , also enjoyed your hospitality and wandering the showroom freely . I was always made to feel welcome.
Only bought the car from you a few weeks ago and would have hoped the faults would have been picked up in pre-sale checks etc.
This is the first time we have used Bowkers'All the staff there were so helpful and did not push you into buying a car as to be fair if you eant a bmw you want one.
I was not told anything about the screen-wash. Why it is recommended, how it is better than other products. There wasn't a sample bottle to examine nor any indication as to its price. Considering you had made this a promotion the experience was disap
Same as above
first class service as always
car was in on 8/2/18 for driver's door fault - no fault found unfortunately, back in on 1/3/18 with same fault and defective Bowden cable in door diagnoised.
Bowker are always excellent to deal with
I reported a fault, they investigated, and the work was done under warranty, that builds trust between owner and dealership.
Great service and felt very well looked after
Had to question an estimation of a repair charge. Vehicle was under warranty.
Service and MoT carried out on time and while I waited. Spares required were in stock and fitted immediately. Polite, friendly and experienced staff.
The service was done well however there was an error in my billing which was not checked when I paid initially therefore I received a call from the Service Team having to pay the Labour charge which was not added. I was made to feel this was my fault
The visit was most satisfactory apart from discovering that the 50k service package that I purchased with the car was back-dated to when the car was new, hence losing 8k. It seems the next service at 54k will not be covered.
Friendly staff, Cars first service, completed in the the time stated and valeted as well!
Realistic timescale, all work done to a high standard and friendly informative staff, and decaf coffee!
Professional- fast and efficient.
Having had four M135 /M140's I had to jump through hoops to get the exhaust rattle sorted. My experience with BMW customer services was poor and the dealership only sorted when I threatened to reject the car.
Collected and delivered my car back to work , so minimal inconvenience to me. Information provided about work carried out.
Good discussion and diagnosis with technician
All staff are very helpful, particularly the lady who collected the car, she was excellent and was customer focued and customer orientated.Well Done.
Good customer service recirved
As above, never been dealt with more efficiently
Always kept up to date with the car status, great price & great overall service/ experience
New seal around door required two visits and overnight stay. The repair was started late in the day I guess and the part delivered was not satisfactory . A last minute courtesy car was quite messy internally.
It was easy to have car collected and returned later in the day. It was slightly later than agreed but no problem.
job well done
At Bowker Preston, I was able to arrange my end of warranty inspection, service and first MOT all in the day of my choosing, complete with car pick up and return.
Definitely put the customer first and no pressure salesman
It was a warranty task that was efficiently sorted out on a single visit. The problem was a known issue and replacement parts had been ordered in advance.
Treated exceptionally well by reception staff etc.Offered coffee whilst I waited for complimentary Taxi to Bus Station plus return journey.
Jon, who dealt with me at Bowkers, was excellent and is to be commended.
The visit was for 2 front tyres. My only disappointment was the wash after which was neither a proper powerwash or just a clean of the front wheels. Some bits were clean, some were not
Ive not had the car Im paying for for over 6 weeks.
On time, efficient, honest and good value
Given courtesy car and did what they said they would within the timescale. Rang to say car would be ready in about 30 minutes.
Took total ownership & dealt with the problem
Great friendly team
Service experience was great was quick and I liked the fact I got a video from the service engineer about the condition of my vehicle
Trouble free service solution.
To be completely satisfied I would have liked an explanation of the software update that was done. It reset certain functions but this was not explained
Car was not clean
very easy to book in and all done on time - the prices though are a little high e.g. a tyre was 15% more than elsewhere for exact same product fitted.
Everything happened exactly as it should have done
Recent visits for service and advice have been very good, this is a key reason why I drive BMW (my third car) staff a knowledgeable and very helpful much better than other dealerships I have dealt with.
You're made to feel welcomed, they explain clearly what they are going to do and what it will cost and then they do exactly what they say they will do.
Everything was ready when it was supposed to be. Personalised plates all sorted and even sent off my old log book
Service indicator not reset so had to come back to get it reset.
swift service on arrival .....shame the car hadn't been cleaned properly on collection
mix up with times for collection / not enough communication to myself.i have spoken to service but had no response.
As above, a wonderful experience!
Solved problem and vindicated my own diagnosis of the cars fault
The recent trip to Bowker was the second, which was slightly annoying
I collected my car late on Thursday and drove the 30 or so miles home and then didnt use my car again until we went to Manchester on the Saturday . On the Sunday we noticed a large pool of oil on the driveway. The sump plug gasket was defective.
The high level of customer service and stress free experience. Service carried out to a high standard.
Gave us a good idea what we could get for our budget
Simon, the new car salesman, really went out of his way to help, even when there was a complication with the delivery was very helpful
I was made to feel welcome and important
The centre worked hard to ensure I was completely satisfied with the purchasing experience.
I am very satisfied with my experience. Bmw Preston were very accommodating when my car was delayed and they provided me with a curtesy car whilst I was waiting for mine to arrive.
Because I am satisfied
Alison Prowse was most helpful and communicated with me regularly with updates regarding the car.
Bowkers Preston has a great family atmosphere where all staff in all departments work closely together providing a BMW centre that is always a pleasure to visit. Only the odd call was not returned promptly - otherwise would have been a 5.
Bowker BMW Preston has been my only choice for purchasing a new car from the start. The team are excellent.
Sue Heaton at Bowker BMW is an excellent sales person, her customer service skills are fantastic.
Everything was well organised and timed perfectly. I was kept informed at all stages.
Fast efficient service everyone helpful
Very pleased no issues excellent service
All staff very helpful
Was really made to feel special on the day and it was a very well organised and efficient transfer.
Ben in sales was great, he took time to find the exact spec I was looking for
great dealership great staff.Tom Aitkenhead was our sales person nothing was to much trouble
because you provided us with a truly unique and very personal experience from start to finish
Very smooth service, car was shiny and new and I got a dog bowl for "Boots" our puppy, what more could we expect.
Sales handover went beyond expectation levels
Bowker BMW at Preston and Sue Heaton in particular were excellent. A real joy even though it wasnt our first new BMW.
All the staff at the centre were very helpful and friendly, I was offered a drink when I arrived and I did not wait long to be seen. I would recommend BMW Preston for the excellent service you receive.
From inception through to delivery the process was seamless, good communication from all involved, especially superb, the handover process coordinated by Alison Prowse, a wonderful experience.
Prompt service and good employees
Excellent friendly service.
Nothing was too much troubleThe sales manager listened to our requirements, gave us open and honest options to consider - could not be faulted
We was kept up to date from the build to delivery and the video sent of the car was a nice touch.
I was kept informed of the process from the car being ordered through to delivery
Modern dealership, friendly staff from the mechanic who greeted me on arrival and left his job to hold open the showroom door, through the receptionists to the sales team and dealership management. I felt a valued customer from start to finish.
I found all the staff involved to be informed and helpful
If I could score higher I would do as despite the weather across the country during my sale process, our executive Alison Prowse in particular worked extra hard in delivering the car on time. She really is a credit to the branch.
I was kept up to date with all progress, sent lovely video of the car and given as much time as I needed on collection day
Professional, helpful staff. Courteous. A good experience.
My car was sourced and secured quickly, I was kept up to date on the process of my order with emails and phone calls and any enquiries I made was never a problem. During handover Ben came in talk through the technology and certainly knew his stuff
Brilliant. Bowker Preston is friendly, relaxed and very welcoming .Dave Hiney was amazing. He knew how much I wanted my BMW and made everything from start to finish very special for me. Massive thanks Dave.
The salesman was knowledgeable about the car and excited about the product. He kept me informed about the progress of the build and final delivery date.
Never before have I picked up a new car with it gleaming in the showroom,just made the whole experience very special.
Everybody ensured we where looked after and the car arrived on time and in perfect condition
Generally an overall good experience.
Constantly kept in touch with progress of car. Friendly service and helpful at all times
Great service and Staff were friendly and helpful
Excellent Service and Handover
We deLt with Tom Aitkenhead, young but knowledgeable and full of enthusiasm. Answered my daft questions and I think he was ok re my lack of interest in all the technology!!Well done Tom
I like the overall approach and feel of Bowkers in Preston. Dave Hiney and Megan Sellers were especially helpful, proactive and thorough.
Excellent in every aspect throughout the entire experience. I would like a special mention to Sue Heaton for the attention and courtesy she extended to my wife and I on all our visits.
1st class and very helpful sales assisstant