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ABOUT THE CENTRE

Find out more about what we do and our team.

Latest News & Events

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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Preston Community Radio Station Unveils New Breakfast Show Sponsor

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World Final for Preston Amateur Golfer

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ACCIDENT? IT’S YOUR CALL.

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Bowker BMW in Preston Crowned ‘BMW Sales Retailer of the Year’ 2017

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW Approved Used Cars

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FIRST PICTURES: Lancashire Dealership Confirms Plans to Create 30 Jobs and Triple Car Servicing Capacity with New Aftersales Centre

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BMW Connected – now a one stop shop for personal digital mobility

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The new BMW 740e and 740Le xDrive.

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National Lifetime Achievement Award for Bowker BMW Service Engineer

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THE NEW BMW M3 30 JAHRE LIMITED EDITION

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New BMW Individual Exterior Paint Programme for the i8

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Preston Soccer Charity Announces First Ever All-Age-Group Sponsorship Agreement

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Taking Hired or Leased Vehicles Abroad

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The BMW Individual 7 Series THE NEXT 100 YEARS

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Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

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BMW – Honoured Marque at the 2016 Goodwood Festival of Speed

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THE NEXT 100 YEARS

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The new BMW M760Li xDrive V12

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The new limited edition BMW i8 Protonic Red Edition

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Keeping your BMW Environmentally Friendly - The AdBlue® solution.

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Where Next?

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The BMW i3 94Ah wins 2017 World Urban Car Award.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Aftersales Retention Executive

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Meet the team

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Paul Bowker

Chief Executive
  • Years at the dealership 30
  • Years in the industry 30
  • Department Director
  • Hobbies Paul enjoys playing golf, clay pigeon shooting and spending time with family!

Tom Fox

Managing Director
  • Years at the dealership 19
  • Years in the industry 26
  • Department Director
  • Hobbies Tom enjoys playing golf, watching football, travelling and skiing!

Graham Forshaw

General Sales Manager
  • Department Used Car Sales

Megan Sellers

Assistant New Car Sales Manager
  • Years at the dealership 7
  • Years in the industry 7
  • Department New Car Sales

Chris Brown

Retail Sales Manager
  • Years at the dealership 1
  • Years in the industry 12
  • Department Finance

Ben Cornwell

BMWi Specialist
  • Years at the dealership 5
  • Years in the industry 5
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Years at the dealership 5
  • Years in the industry 30
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Years at the dealership 2.5
  • Years in the industry 2.5
  • Department New Car Sales

Dave Hiney

Assistant Service Manager
  • Years at the dealership 16
  • Years in the industry 28
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Years at the dealership 18 Months
  • Years in the industry 15
  • Department New Car Sales

Lauren Grigg

CRM Controller
  • Years at the dealership 2
  • Years in the industry 2
  • Department CRM

Jack Wilson

BMW Product Genius
  • Department New Car Sales

Nick Jones

New Car Sales Executive
  • Years at the dealership 6 Months
  • Years in the industry 6
  • Department New Car Sales

Sue Heaton

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 10
  • Department New Car Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No faults with the Bowker experience at all

Service

Going in for third attempt to cure seat problems.

Service

Lack of ownership throughout

Service

Car was booked in for a general fluids top up and dropped off at approx. 10.15am and I was explicit that the car was required finished by 4.30pm. The car was not ready until 5.15pm which made me late for other appointments.

Service

Took longer than originally suggested it would to complete the required work but the staff are always friendly and the waiting area is comfortable.

Service

on time in full with appropriate telephone call whilst in progress with news and update

Service

Having received a text message to say my vehicle was ready for collection, I was told half an hour after my arrival that my car was not ready due to a software problem. I had to wait 2hrs. I later found that all my telephone contacts were all erased.

Service

Slow 'fast lane' service. Was told 90 mins / ended up being double that.

Service

It was ok but expense coloured my judgement

Service

Service carried out met expectations. Friendly and efficient staff.

Service

Booked us in quickly at a suitable time for us, hire car provided, diagnosed and fixed the issue the same day.

Service

The car is always returned in excellent shape

Service

The car went in to have the Sat Nav fixed and a service. It still wasn't fixed after 3 days and is awaiting a part. The car came home with an oil light alert after the mechanic not putting enough oil in after the change. Error that shouldn't have hap

Service

customer friendly and knowledable

Service

Prompt efficient service Good customer contact

Service

Tried to get information about bee car . Didnt seem interested

Service

The service was of the usual high standard

Service

We are very busy was the excuse to not calling me, in my opinion lack of attention to a customer complaint has made me reconsider replacing my current car with a BMW

Service

Customer service guy David really helpful and did his best to sort thing out

Service

Easy to book appointment and work efficiently completed in given timescale.

Service

Excellent service

Service

Excellent and friendly service, very efficient.

Service

Michelle Pearsonlee was an excellent Service Advisor. She helped me stay mobile whilst being frustrated by another BMW Centre as they were delaying in authorising works.

Service

Not enough characters too explain the issue. If you want more details, feel free to get in contact with myself.

Service

I have received a high level of customer service. However, my wife visited with the car on the last service and due to the misunderstanding of the BMW service package, she paid for the interim service. I realise this is a BMW UK issue.

Service

Arrived for booked appointment - annual oil change - my request. Was expecting to wait for this service, but had been told on the telephone the car would have to be left (guarantee work). Asked at the time for an auto, offered a manual. Took car away

Service

Having benefitted from bowkers excellent service and customer care for over 12 years I am always happy to rely on their high standards, support and advice when purchasing, servicing and,unfortunately, repairing my vehicles.

Service

Normally I have been totally satisfied. The problem this time was at 1pm I received a call to say my car was nearly ready. I returned at 1.30. I then had to wait at least another hour + for my car!

Service

All ok

Service

first class service as always

Service

Everything was done com pletely to my satisfaction.

Service

Everything was explained well (even the not so good news!), staff are very polite, professional and courteous.

Service

Had dealings with Bowkers for years. First class company

Service

Extremely satisfied with the service I received from bowker. Would like to thank salesman Richard Claire for this as he made the whole process a breeze.

Service

No issues

Service

Quick and efficient service.

Service

Excellent customer care.

Service

Pleasure to deal with

Service

Great team and great service.

Service

Bowker.... a BMW dealer that isn't rude to customers... yes they do exist! They are polite and offer a near Lexus experience.

Service

It was just a service. Pretty expensive for what they did but nothing to complain about.

Service

I had requested some replacement wipers to be fitted during the service when i booked it, but was told when i collected the car they were out of stock, no follow up offered

Service

was left waiting whilst someone did paper work and nobody else in site

Service

Simon Dickason, the sales man was very helpful and kept me up to date throughout the process. All time estimates were met without delay.

Service

I booked my car into there for some work on the 4th of March to have the misfitted rear bumper corrected and my malfunctioning DAB fixed. In the event they fixed none of the issues. However, they did update the software and removed my Apple Carplay

Service

Brilliant service, nice staff and car was very clean afterwards.

Service

The staff were pleasant and efficient. I was kept informed of what was happening throughout. The work carried out on the car was done very well.

Service

Just an MOT but all completed as stated

Service

Knowledgable staff able to explain what is required pleasant waiting area car returned clean all in all very satisfying experience

Service

1 Customer service nit godd

Service

Efficient and pleasant

Service

was promised a full valet inside and out with a special coating being put on windscreen when I paid for the winter check up, not sure if they even touched the inside, not as good as the valet I had done at your Blackpool branch

Service

MoT carried out quickly (I was able to wait) at a very good price ( I had a voucher from an earlier service visit).

Service

There were no problems, and everything went well, without hassle.

Service

Great Customer Service and Fantastic to deal with

Service

WINDSCREEN WIPER FLUID NO TOP UP

Service

Inspection carried out very well for work to be carried out at a later date, had a noise coming from brakes but was told the technician couldn't find a fault. As soon as i tested the car when driving off the fault is still present.

Service

Very quick and no hassle and also cleaned the car.

Service

Seemed a long time waiting. Staff very pleasant though.

Service

Always made to feel like a valued customer.

Service

Garage is very good and helpful, welcoming and good customer service

Service

Attended to my requests - collected the x5

Service

For the above reason

Service

Excellent service throughout. Friendly and knowledgeable staff.

Service

Swift to make arrangements to correct faults on my new vehicle

Service

Not given a high score as felt the tyre insurance wasn't explained fully especially importance with run flat tyres. Had x3 punctures on run flat tyres under 2years!!

Service

Normally I am completely satisfied but this time I should have picked up my car on Friday afternoon. Because a wrong part had been sent I had to pick up Sat

Service

Easy to book, problem identified and book in without any hassle

Service

Staff at the service department were very helpful, but it was a shame that the problem wasn't resolved. inconvenient to keep returning with the same issue. They did change both sensors and control unit on separate visits before stating it's

Service

Fantastic service and very polite

Service

Service was brilliant couldn't have asked for better.

Service

Car was not ready on time and I had to phone to be told this .Then was given a courtesy car with zero fuel and sweet wrappers in .I am not complaining about this but not the standard you promote.

Service

Job completed within quoted time. Comfortable waiting room. Good facilities.

Service

I asked for an investment Hariono for the rumbling noise but got no specific reason for this apart from worn tyres as noticed during the service, so not sure if there was any investigation carried out.

Service

I have been very frustrated with the service at Bowker Preston of late and have already raised some of these issues before. On my last visit, the service I received by the staff reiterated my previous thoughts that I am a number not a valued customer

Service

I was impressed with the efficient service and the taxi ride there and back from Preston so I could do some shopping therapy whilst I was waiting for my service!

Service

AS above two recalls after service

Service

Excellent staff, efficient, polite and courteous even when busy.

Service

Service advisor Darion great to deal with

Service

Discount was given on the investigation hours however my car was in for 5 days when I had a 2 week old baby and no access to an alternative vehicle was provided. little to no communication until the Tues/Weds after taking car in on Friday prior.

Service

Efficient service, kept up to date with progress of work

Service

Dropped the car off @ 8.00 & said i would be back @ approx. 4.30. Arrived @ 4.45 to pick-up my car, was asked to wait, then @ 5.00 was told it was off to be cleaned. Then @ 5.15 was told the oil filter housing had failed & to come back next day.

Service

Fast and good service

Service

first class attention and service very pleasant visit .

Service

Efficient, service

Service

Prompt service

Service

It took longer than expected, but I was kept fully informed & could plan accordingly.

Service

3 year old car 35thousand miles 1st visit was apparently my battery wich i was guna b charged £650 for they fixed the job without calling me and tryd charging me the cars still under warranty but no 1 could be botherd to check that and told me i

Service

Feels difficult to interact with Service Department. Lack of communication. Assumptions made where customer should have a choice

Service

Great service

Service

Service was great - Michelle is brilliant. You are very expensive thought so will probably look at another garage for anything else I need another than servicing.

Service

Job was done satisfactorily and the driver (collection/delivery) was polite. When I refused to take the car back the following day to have the dash cam reconnected he came out and did it for me. I was unable to drive following abdominal surgery.

Service

I booked my car in for a service at 12.30pm and they looked after me really well, I was driving away at 2pm. The last garage I used it took a full day.

Service

We were offered a 90 minute while you wait service which given we are not local suits us. From the reception to the service team we were dealt with courteously and made to feel welcome. All work done was explained before leaving.

Service

Great service from the lady on the desk - I was becoming frustrated as I'd waited about 40 mins for the car to be washed. She did what she could to help.

Service

Good price and honest with work

Service

Through sales with Mike turver it was excellent.

Service

Straight foreward process

Service

Excellent quick and efficient service given.

Service

perfect

Service

Terrible, find customer advisors frosty. Raised complaints higher and get told that it will be all fixed, etc but never does. Always waiting around despite loads of staff milling around. Can't get through on phones easily.

Service

top service from start to finish

Service

My car was double parked when work was completed. Long wait till problem sorted

Service

Good customer relations with the service team

Service

My appointment was kindly made to fit me in the day after I called, which i needed as later in the week, my car had 2 long journeys. It was a 90min FastLane appt. It took 5 hrs. I was made aware when booking in it may be longer than 1.5hrs.

Service

Again always had the best experience.

Service

Overall staff were excellent. Little disappointed that as tyre not in stock was told would have a phone call to my local BMW dealer to get the tyre on stock. As I was away on business in Preston. Not heard from BMW since so went Kwik Fit for my tyre

Service

my car was not serviced, I took it to my local garage which was cheaper.

Service

As I say, well looked after hardly waited when I dropped off the car and collected

Service

they were thorough and explained possible future tyre problem which they kindly solved

Service

Significent inprovment on the arrival procedure ate reception compared to the previous ad hoc system

Service

Had to wait around for return of car, despite phone call to say it was ready. Reason for service - fault of BMW computer system. Would have expected car to be washed as inconvenience to bring my car in as not my fault a computer error. Disappointing.

Service

contained in first question

Service

on going problem,not fixed yet.

Service

Took over a week to get an appointment that took 30 minutes. Washers wasn't topped up Ad blue needed topped up but no mention of that.

Service

Very happy Michelle in service very competent

Service

Trust Bowker to do the right thing

Service

Satisfied all my needs

Sales

Excellent service the sales person Sue Heaton was fantastic

Sales

All staff went the extra mile for me. Alison is a credit to the company,her enthusiasm is fantastic.

Sales

Helpful after Sales Staff

Sales

Simon Dickason guided us through the process and was receptive in meeting our expectations and needs. Overall very helpful and preparation of the vehicle was excellent

Sales

I was kept up to date via phone & video (via e-mail) on progress of my build to the date & time arranged to picking up.

Sales

Because I was looked after so well , particularly by Tom Aitkenhead who sold the benefits of the car to me and also Chris Brown who arranged the Finance. In addition to this, the Genie experience provided by Jack Wilson was fantastic.....

Sales

Efficient and knowledgeable staff.

Sales

Fantastic! The car is incredible and was presented immaculately...

Sales

Tom was very knowledgable about the car I wanted to purchase and took me through everything I wanted and needed to know. He also did a several searches to find a car quickly to meet my current needs, he went above and beyond in my opinion.

Sales

Bowker BMW, Preston are always a pleasure to do business with.

Sales

Completely satisfied,

Sales

as stated previously satisfied with Bowkers service as in the past I experienced Meredes Dealers

Sales

The salesman I dealt with was both very enthusiastic with the product and very knowledgeable ,which I have found rare in most car dealerships.

Sales

Very satisfied with the friendliness and professionalism of the staff. Special thank you to Ben & Chris.

Sales

Bowker BMW Preston always delivers a fantastic service can't praise the staff highly enough especially Steph and a huge thank you to Tom Aitkenhead making buying a car so effortless.

Sales

Bowker have excellent customer service- we're always made to feel welcome

Sales

From my initial casual visit to view models I was interested in, to finalising the purchase, I always found the staff to be friendly & helpful. The handover process was smooth and efficient and we felt that our business really mattered.

Sales

Nothing was too much trouble by Alison who made it a nice experience for me.

Sales

Excellent customer service

Sales

The team took time to understand our requirements and made a number of different proposals to meet them. They also gave us time to review those proposals without undue pressure.

Sales

All the dealership staff including alison prowce are a credit to the brand although not my local dealership I wouldn't go anywhere else