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ABOUT THE CENTRE

Find out more about what we do and our team.

Latest News & Events

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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Preston Community Radio Station Unveils New Breakfast Show Sponsor

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World Final for Preston Amateur Golfer

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ACCIDENT? IT’S YOUR CALL.

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Bowker BMW in Preston Crowned ‘BMW Sales Retailer of the Year’ 2017

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW Approved Used Cars

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FIRST PICTURES: Lancashire Dealership Confirms Plans to Create 30 Jobs and Triple Car Servicing Capacity with New Aftersales Centre

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BMW Connected – now a one stop shop for personal digital mobility

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The new BMW 740e and 740Le xDrive.

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National Lifetime Achievement Award for Bowker BMW Service Engineer

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THE NEW BMW M3 30 JAHRE LIMITED EDITION

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New BMW Individual Exterior Paint Programme for the i8

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Preston Soccer Charity Announces First Ever All-Age-Group Sponsorship Agreement

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Taking Hired or Leased Vehicles Abroad

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The BMW Individual 7 Series THE NEXT 100 YEARS

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Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

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BMW – Honoured Marque at the 2016 Goodwood Festival of Speed

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THE NEXT 100 YEARS

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The new BMW M760Li xDrive V12

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The new limited edition BMW i8 Protonic Red Edition

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Keeping your BMW Environmentally Friendly - The AdBlue® solution.

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Where Next?

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The BMW i3 94Ah wins 2017 World Urban Car Award.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Paul Bowker

Chief Executive
  • Years at the dealership 30
  • Years in the industry 30
  • Department Director
  • Hobbies Paul enjoys playing golf, clay pigeon shooting and spending time with family!

Tom Fox

Managing Director
  • Years at the dealership 19
  • Years in the industry 26
  • Department Director
  • Hobbies Tom enjoys playing golf, watching football, travelling and skiing!

Graham Forshaw

General Sales Manager
  • Department Used Car Sales

Megan Sellers

Assistant New Car Sales Manager
  • Years at the dealership 7
  • Years in the industry 7
  • Department New Car Sales

Chris Brown

Retail Sales Manager
  • Years at the dealership 1
  • Years in the industry 12
  • Department Finance

Ben Cornwell

BMWi Specialist
  • Years at the dealership 5
  • Years in the industry 5
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Years at the dealership 5
  • Years in the industry 30
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Years at the dealership 2.5
  • Years in the industry 2.5
  • Department New Car Sales

Dave Hiney

Assistant Service Manager
  • Years at the dealership 16
  • Years in the industry 28
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Years at the dealership 18 Months
  • Years in the industry 15
  • Department New Car Sales

Lauren Grigg

CRM Controller
  • Years at the dealership 2
  • Years in the industry 2
  • Department CRM

Jack Wilson

BMW Product Genius
  • Department New Car Sales

Nick Jones

New Car Sales Executive
  • Years at the dealership 6 Months
  • Years in the industry 6
  • Department New Car Sales

Sue Heaton

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 10
  • Department New Car Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

allways good at Bowker Preston

Service

Couldn't ask for more a pleasure to deal with from the first phone call to paying the bill it was even cheaper then quoted which was nice

Service

I'm satisfied with the service I'm not happy with the total cost

Service

I had to wait a little longer than normal but they kept me updated

Service

Good communication, clarity in work carried out.

Service

Would have been 5 but car had a slow puncture albeit quickly remedied.

Service

Bowker Preseton have been very easy to deal with.

Service

Use of technology to give customers waiting for a car progress information would be helpful. Also the option to email receipts and information on the condition of a car after servicing etc would be welcomed by customers like me.

Service

Staff were helpful and friendly and explained everything well

Service

No reason to complain

Service

Bowker BMW Preston still haven't addressed one fault on my car that has been ongoing now for nearly 12 months, I will never use this dealership again, this after being a loyal customer for the last 10 years.

Service

Arrived at 8.25 and told job would take an hour. Took over 2 hours

Service

I'm a customer of more than 23 years, I like the family feeling that Bowker presents & too the expertise & professionalism throughout.

Service

Both problems were dealt with efficiently and I was particularly pleased with the secondary fault noticed and rectified in the same visit to Bowker's

Service

Car was serviced on time. Staff communicated well.

Service

Service and MOT done quickly and efficiently

Service

Disappointing delay in getting the part meant I was without the vehicle for almost 3 days with no courtesy car!

Service

Could have helped me with return taxi

Service

I'm still waiting to hear back about a potential warranty issue. Have rung and left a message for the service advisor twice and he still hasn't rung back, even to say there is no news yet.

Service

We waited and the seats etc were comfortable and the service completed in one and a half hours.

Service

Confusion over my service pack coats, and whether they actually covered the total price of service. Still awaiting response from Bowker service team.

Service

Score reflects the overall experience. Nothing more Bowker at Preston could have done.

Service

A very professional company

Service

They are very professional are what they do.

Service

Always very professional

Service

They did everything they said they would

Service

very good

Service

Very helpful staff. Kept well informed

Service

Appointment was easy to make with service team, I received several reminders of the appointment and was greeted on arrival professionally by a member of the team. Service took 90 minutes to complete.

Service

as above

Service

Staff are courteous, professional and efficient

Service

The lady I felt with was excellent called me back as promised

Service

Repair is a bodge

Service

There were no negatives from this visit.

Service

I had difficulty parking, however a member of staff immediately offered to park the car for me. Within moments of my booking in I was seen. The car was taken for service and MOT. I was kept informed of progress and the outcome.

Service

Always welcomed at Bowker's and made to feel special. Everything explained fully, a nice courtesy car and my car given back to me washed and vacuumed

Service

Service personnel were all helpfull and nice to deal with

Service

Swift clean efficient

Service

It achieved some of the requirements, but failed on others.

Service

Booking in was fine

Service

Excellent speedy service

Service

No issues with the service provided

Service

Car was not washed

Service

Did what they said in the time alloted

Service

Previous vehicle clean, engine bay got ingress of dirt from cleaning vehicle. Had asked if they could clean engine bay after my booked in service. Whilst it was noted when booked in. Sadly it was in the same condition when I collected vehicle.

Service

Professional and prompt service. Rapid response to the problem.

Service

Worked carried out quickly keeping me informed throughout.

Service

Everyone is so helpful

Service

Excellent service

Service

Fantastic service

Service

Great staff friendly and knowledgeable

Service

The only issue I have on this visit was on the valet of my vehicle. In the past this has always been exceptional, however on this particular occasion, it wasn't. The steering wheel was sticky; which it wasn't when the car was brought in,

Service

Been taking my cars to Bowker since 2008 and always had good service

Service

Courtesy car arranged prior to service i none available on arrival taxi provided but this left me without a car all day. Taxi sent to take me to my car when service completed. Not satisfactory.

Service

No problems what so ever in booking car in for service over the phone, and courtesy car provided at no cost, and service completed as required with no problems.

Service

Because i have always found them to be customer aware

Service

Work carried out satis with little delay: however, neither Bowker Preston or Bowker Blackburn seem able to update the service records onboard my car 'right first time'. This is disappointing

Service

took car in night before...had car all day friday and not one call to me on the friday to update me on what was happening (i had to ring bowker) terrible communication from staff. provided me with courtesy car with no fuel.

Service

Service experience was very satisfied but my car was damaged in the car park after service. Unknown driver backed into my car whilst parked awaiting collection. All cars reversed parked which encourages bad drivers to do the same. Very disappointed.

Service

No faults with the Bowker experience at all

Service

Excellent customer service. Very helpful and friendly staff.

Service

Going in for third attempt to cure seat problems.

Service

Car was booked in for a general fluids top up and dropped off at approx. 10.15am and I was explicit that the car was required finished by 4.30pm. The car was not ready until 5.15pm which made me late for other appointments.

Service

Lack of ownership throughout

Service

Took longer than originally suggested it would to complete the required work but the staff are always friendly and the waiting area is comfortable.

Service

on time in full with appropriate telephone call whilst in progress with news and update

Service

Slow 'fast lane' service. Was told 90 mins / ended up being double that.

Service

Having received a text message to say my vehicle was ready for collection, I was told half an hour after my arrival that my car was not ready due to a software problem. I had to wait 2hrs. I later found that all my telephone contacts were all erased.

Service

It was ok but expense coloured my judgement

Service

Service carried out met expectations. Friendly and efficient staff.

Service

Booked us in quickly at a suitable time for us, hire car provided, diagnosed and fixed the issue the same day.

Service

The car is always returned in excellent shape

Service

The car went in to have the Sat Nav fixed and a service. It still wasn't fixed after 3 days and is awaiting a part. The car came home with an oil light alert after the mechanic not putting enough oil in after the change. Error that shouldn't have hap

Service

Prompt efficient service Good customer contact

Service

customer friendly and knowledable

Service

The service was of the usual high standard

Service

Tried to get information about bee car . Didnt seem interested

Service

We are very busy was the excuse to not calling me, in my opinion lack of attention to a customer complaint has made me reconsider replacing my current car with a BMW

Service

Customer service guy David really helpful and did his best to sort thing out

Service

Excellent service

Service

Easy to book appointment and work efficiently completed in given timescale.

Service

Excellent and friendly service, very efficient.

Service

Not enough characters too explain the issue. If you want more details, feel free to get in contact with myself.

Service

Michelle Pearsonlee was an excellent Service Advisor. She helped me stay mobile whilst being frustrated by another BMW Centre as they were delaying in authorising works.

Service

I have received a high level of customer service. However, my wife visited with the car on the last service and due to the misunderstanding of the BMW service package, she paid for the interim service. I realise this is a BMW UK issue.

Service

Having benefitted from bowkers excellent service and customer care for over 12 years I am always happy to rely on their high standards, support and advice when purchasing, servicing and,unfortunately, repairing my vehicles.

Service

Arrived for booked appointment - annual oil change - my request. Was expecting to wait for this service, but had been told on the telephone the car would have to be left (guarantee work). Asked at the time for an auto, offered a manual. Took car away

Service

Normally I have been totally satisfied. The problem this time was at 1pm I received a call to say my car was nearly ready. I returned at 1.30. I then had to wait at least another hour + for my car!

Service

Everything was explained well (even the not so good news!), staff are very polite, professional and courteous.

Service

All ok

Service

Everything was done com pletely to my satisfaction.

Service

first class service as always

Service

Had dealings with Bowkers for years. First class company

Service

Quick and efficient service.

Service

Excellent customer care.

Service

Extremely satisfied with the service I received from bowker. Would like to thank salesman Richard Claire for this as he made the whole process a breeze.

Service

No issues

Service

Great team and great service.

Service

Bowker.... a BMW dealer that isn't rude to customers... yes they do exist! They are polite and offer a near Lexus experience.

Service

Pleasure to deal with

Service

It was just a service. Pretty expensive for what they did but nothing to complain about.

Service

I had requested some replacement wipers to be fitted during the service when i booked it, but was told when i collected the car they were out of stock, no follow up offered

Service

This is the third car I have purchased from Alison Prowse, we have always been truly satisfied with her exceptional customer service. She always puts us at ease and makes purchasing a new car a absolute pleasure.

Sales

A totally professional service throughout the purchase and delivery of my new car which was immaculate upon collection. My thanks go to Alison, Megan, John, Ben and Jack for a smooth, efficient and professional transaction.

Sales

Purchase of the car was very good, I have not yet taken delivery.

Sales

A few minor issues occurred due to a London based BMW dealer letting down the Preston dealership regarding transfer of a BMW X3. These problems were overcome by the dealership and I was kept informed throughout.

Sales

Simon Dickason the sales man who sold the car to me is pleasant to deal with sold the last car to me as well, I built the car I wanted with his help if I buy another in the future it will be with him and Bowker at Preston

Sales

Tom made the whole process painless.

Sales

Personal service level and communication very good

Sales

Tom listened to my requirements and delivered on promises

Sales

Every aspect from initial interest to delivery and collection was very efficient

Sales

Customer communication and management of customer expectations could be improved. Already fed this back to the dealership.

Sales

Satisfied all my needs

Sales

Excellent service the sales person Sue Heaton was fantastic

Sales

All staff went the extra mile for me. Alison is a credit to the company,her enthusiasm is fantastic.

Sales

Simon Dickason guided us through the process and was receptive in meeting our expectations and needs. Overall very helpful and preparation of the vehicle was excellent

Sales

Helpful after Sales Staff

Sales

I was kept up to date via phone & video (via e-mail) on progress of my build to the date & time arranged to picking up.

Sales

Because I was looked after so well , particularly by Tom Aitkenhead who sold the benefits of the car to me and also Chris Brown who arranged the Finance. In addition to this, the Genie experience provided by Jack Wilson was fantastic.....

Sales

Efficient and knowledgeable staff.

Sales

Fantastic! The car is incredible and was presented immaculately...

Sales

Tom was very knowledgable about the car I wanted to purchase and took me through everything I wanted and needed to know. He also did a several searches to find a car quickly to meet my current needs, he went above and beyond in my opinion.

Sales

Bowker BMW, Preston are always a pleasure to do business with.

Sales

Completely satisfied,

Sales

as stated previously satisfied with Bowkers service as in the past I experienced Meredes Dealers

Sales

The salesman I dealt with was both very enthusiastic with the product and very knowledgeable ,which I have found rare in most car dealerships.