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ABOUT THE CENTRE

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Service Advisor (Full-Time)

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World Final for Preston Amateur Golfer

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ACCIDENT? IT’S YOUR CALL.

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Bowker BMW in Preston Crowned ‘BMW Sales Retailer of the Year’ 2017

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW Approved Used Cars

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FIRST PICTURES: Lancashire Dealership Confirms Plans to Create 30 Jobs and Triple Car Servicing Capacity with New Aftersales Centre

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BMW Connected – now a one stop shop for personal digital mobility

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The new BMW 740e and 740Le xDrive.

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National Lifetime Achievement Award for Bowker BMW Service Engineer

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THE NEW BMW M3 30 JAHRE LIMITED EDITION

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New BMW Individual Exterior Paint Programme for the i8

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Preston Soccer Charity Announces First Ever All-Age-Group Sponsorship Agreement

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Taking Hired or Leased Vehicles Abroad

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The BMW Individual 7 Series THE NEXT 100 YEARS

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Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

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BMW – Honoured Marque at the 2016 Goodwood Festival of Speed

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THE NEXT 100 YEARS

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The new BMW M760Li xDrive V12

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The new limited edition BMW i8 Protonic Red Edition

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Keeping your BMW Environmentally Friendly - The AdBlue® solution.

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Where Next?

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The BMW i3 94Ah wins 2017 World Urban Car Award.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Bowker

Chief Executive
  • Years at the dealership 30
  • Years in the industry 30
  • Department Director
  • Hobbies Paul enjoys playing golf, clay pigeon shooting and spending time with family!

Tom Fox

Managing Director
  • Years at the dealership 19
  • Years in the industry 26
  • Department Director
  • Hobbies Tom enjoys playing golf, watching football, travelling and skiing!

Darren Thomason

Finance Director
  • Years at the dealership 18
  • Years in the industry 19
  • Department Director
  • Hobbies Darren enjoys playing golf, watching football and also being on the board of governors for a local school!

Wayne Hyatt

Service Manager
  • Years at the dealership 1
  • Years in the industry 26
  • Department BMW Service
  • Hobbies Golf, spending time with family and eating out.

Graham Forshaw

General Sales Manager
  • Department Used Car Sales

Megan Sellers

Assistant New Car Sales Manager
  • Years at the dealership 7
  • Years in the industry 7
  • Department New Car Sales

Chris Brown

Retail Sales Manager
  • Years at the dealership 1
  • Years in the industry 12
  • Department Finance

Ben Cornwell

BMWi Specialist
  • Years at the dealership 5
  • Years in the industry 5
  • Department New Car Sales

Simon Dickason

New Car Sales Executive
  • Years at the dealership 5
  • Years in the industry 30
  • Department New Car Sales

Tom Aitkenhead

New Car Sales Executive
  • Years at the dealership 2.5
  • Years in the industry 2.5
  • Department New Car Sales

Dave Hiney

Aftersales Business Consultant
  • Years at the dealership 16
  • Years in the industry 28
  • Department New Car Sales

Alison Prowse

New Car Sales Executive
  • Years at the dealership 3 Months
  • Years in the industry 14
  • Department New Car Sales

Lauren Grigg

CRM Controller
  • Years at the dealership 2
  • Years in the industry 2
  • Department CRM

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Customer care throughout process of booking appointment to picking car up

Service

Polite and efficient service. Comfortable waiting environment. Personal feedback on the MOT/health check.

Service

Great experience - did exactly as requested and provided video link afterwards.

Service

Excellent staff and car collection and delivery service

Service

Everything was as promised, no delays meaning no disruption to working day due to courtesy car

Service

Punctual and efficient

Service

Very helpful and polite Given all the information about the car and service

Service

Easy to deal with on this occasion

Service

Always very helpful & knowledgeable.

Service

The service people are excellent, and are very helpfull

Service

Personal friendly approach

Service

price in the end was a lot over what i expected, not their fault as was due to tyres, four illegal ones due to bulging caused by pot holes as tread was great.

Service

Problem identified and resolved with the minimum of fuss.

Service

Because been done good job and wash my car.

Service

see answer to Q1

Service

Very friendly and professional service from reception through to completion of work.

Service

The process was well managed and I was kept informed

Service

Jobs requested done in time given. Car collected from and returned to home address. Service reception staff a pleasure to talk to.

Service

Sunroof now doesn’t work

Service

They did what they said they would do vey well and on time

Service

Very professional staff who provide a first class service.

Service

No problems. MOT and service completed at the same time

Service

Everything runs like clockwork.

Service

Very efficient and very welcoming.

Service

Fantastic team!

Service

Replacement of failed component under warranty was carried out satisfactorily. We dropped the car off for the repair and in immaculate condition. When the car was returned we were horrified to see the dirty paintwork following its complementary wash.

Service

Bit pricey!

Service

see answer 4 where there is more character allowance.Please note, the reason for the experience was a result of a faulty BMW component/part on an X6 less than 6 months old............

Service

Everything was completed within the time given.

Service

Easy to book and clear concise video review of MOT provided to keep informed

Service

Good guys ( and girls)

Service

staff very professional

Service

Couldnt have been a better service

Service

Same as previous answer, extremely dissaponted with the service I received.

Service

Excellent service as always at Bowker BMW Preston, professional and personal service from the service department and a welcoming, modern dealership.

Service

Every detail on service timing exact and length of service on time , also enjoyed your hospitality and wandering the showroom freely . I was always made to feel welcome.

Service

Only bought the car from you a few weeks ago and would have hoped the faults would have been picked up in pre-sale checks etc.

Service

This is the first time we have used Bowkers'All the staff there were so helpful and did not push you into buying a car as to be fair if you eant a bmw you want one.

Service

I was not told anything about the screen-wash. Why it is recommended, how it is better than other products. There wasn't a sample bottle to examine nor any indication as to its price. Considering you had made this a promotion the experience was disap

Service

Same as above

Service

first class service as always

Service

car was in on 8/2/18 for driver's door fault - no fault found unfortunately, back in on 1/3/18 with same fault and defective Bowden cable in door diagnoised.

Service

Bowker are always excellent to deal with

Service

Perfect

Service

I reported a fault, they investigated, and the work was done under warranty, that builds trust between owner and dealership.

Service

Great service and felt very well looked after

Service

Had to question an estimation of a repair charge. Vehicle was under warranty.

Service

Service and MoT carried out on time and while I waited. Spares required were in stock and fitted immediately. Polite, friendly and experienced staff.

Service

The service was done well however there was an error in my billing which was not checked when I paid initially therefore I received a call from the Service Team having to pay the Labour charge which was not added. I was made to feel this was my fault

Service

The visit was most satisfactory apart from discovering that the 50k service package that I purchased with the car was back-dated to when the car was new, hence losing 8k. It seems the next service at 54k will not be covered.

Service

Friendly staff, Cars first service, completed in the the time stated and valeted as well!

Service

Realistic timescale, all work done to a high standard and friendly informative staff, and decaf coffee!

Service

Professional- fast and efficient.

Service

Having had four M135 /M140's I had to jump through hoops to get the exhaust rattle sorted. My experience with BMW customer services was poor and the dealership only sorted when I threatened to reject the car.

Service

Collected and delivered my car back to work , so minimal inconvenience to me. Information provided about work carried out.

Service

Good discussion and diagnosis with technician

Service

All staff are very helpful, particularly the lady who collected the car, she was excellent and was customer focued and customer orientated.Well Done.

Service

Good customer service recirved

Service

As above, never been dealt with more efficiently

Service

Always kept up to date with the car status, great price & great overall service/ experience

Service

New seal around door required two visits and overnight stay. The repair was started late in the day I guess and the part delivered was not satisfactory . A last minute courtesy car was quite messy internally.

Service

It was easy to have car collected and returned later in the day. It was slightly later than agreed but no problem.

Service

job well done

Service

At Bowker Preston, I was able to arrange my end of warranty inspection, service and first MOT all in the day of my choosing, complete with car pick up and return.

Service

Definitely put the customer first and no pressure salesman

Service

It was a warranty task that was efficiently sorted out on a single visit. The problem was a known issue and replacement parts had been ordered in advance.

Service

Treated exceptionally well by reception staff etc.Offered coffee whilst I waited for complimentary Taxi to Bus Station plus return journey.

Service

Jon, who dealt with me at Bowkers, was excellent and is to be commended.

Service

The visit was for 2 front tyres. My only disappointment was the wash after which was neither a proper powerwash or just a clean of the front wheels. Some bits were clean, some were not

Service

I’ve not had the car I’m paying for for over 6 weeks.

Service

On time, efficient, honest and good value

Service

Given courtesy car and did what they said they would within the timescale. Rang to say car would be ready in about 30 minutes.

Service

Took total ownership & dealt with the problem

Service

Great friendly team

Service

Service experience was great was quick and I liked the fact I got a video from the service engineer about the condition of my vehicle

Service

Trouble free service solution.

Service

To be completely satisfied I would have liked an explanation of the software update that was done. It reset certain functions but this was not explained

Service

Car was not clean

Service

very easy to book in and all done on time - the prices though are a little high e.g. a tyre was 15% more than elsewhere for exact same product fitted.

Service

Everything happened exactly as it should have done

Service

Recent visits for service and advice have been very good, this is a key reason why I drive BMW (my third car) staff a knowledgeable and very helpful much better than other dealerships I have dealt with.

Service

You're made to feel welcomed, they explain clearly what they are going to do and what it will cost and then they do exactly what they say they will do.

Service

Everything was ready when it was supposed to be. Personalised plates all sorted and even sent off my old log book

Service

Service indicator not reset so had to come back to get it reset.

Service

swift service on arrival .....shame the car hadn't been cleaned properly on collection

Service

mix up with times for collection / not enough communication to myself.i have spoken to service but had no response.

Service

As above, a wonderful experience!

Service

Solved problem and vindicated my own diagnosis of the car’s fault

Service

The recent trip to Bowker was the second, which was slightly annoying

Service

I collected my car late on Thursday and drove the 30 or so miles home and then didn’t use my car again until we went to Manchester on the Saturday . On the Sunday we noticed a large pool of oil on the driveway. The sump plug gasket was defective.

Service

Thorough service

Service

The high level of customer service and stress free experience. Service carried out to a high standard.

Service

Gave us a good idea what we could get for our budget

Service

Simon, the new car salesman, really went out of his way to help, even when there was a complication with the delivery was very helpful

Sales

I was made to feel welcome and important

Sales

The centre worked hard to ensure I was completely satisfied with the purchasing experience.

Sales

I am very satisfied with my experience. Bmw Preston we’re very accommodating when my car was delayed and they provided me with a curtesy car whilst I was waiting for mine to arrive.

Sales

Because I am satisfied

Sales

Alison Prowse was most helpful and communicated with me regularly with updates regarding the car.

Sales

Bowkers Preston has a great family atmosphere where all staff in all departments work closely together providing a BMW centre that is always a pleasure to visit. Only the odd call was not returned promptly - otherwise would have been a 5.

Sales

Bowker BMW Preston has been my only choice for purchasing a new car from the start. The team are excellent.

Sales

Sue Heaton at Bowker BMW is an excellent sales person, her customer service skills are fantastic.

Sales

Everything was well organised and timed perfectly. I was kept informed at all stages.

Sales

Fast efficient service everyone helpful

Sales

Very pleased no issues excellent service

Sales

All staff very helpful

Sales

Was really made to feel special on the day and it was a very well organised and efficient transfer.

Sales

Ben in sales was great, he took time to find the exact spec I was looking for

Sales

great dealership great staff.Tom Aitkenhead was our sales person nothing was to much trouble

Sales

because you provided us with a truly unique and very personal experience from start to finish

Sales

Very smooth service, car was shiny and new and I got a dog bowl for "Boots" our puppy, what more could we expect.

Sales

Sales handover went beyond expectation levels

Sales

Bowker BMW at Preston and Sue Heaton in particular were excellent. A real joy even though it wasn’t our first new BMW.

Sales

All the staff at the centre were very helpful and friendly, I was offered a drink when I arrived and I did not wait long to be seen. I would recommend BMW Preston for the excellent service you receive.

Sales

From inception through to delivery the process was seamless, good communication from all involved, especially superb, the handover process coordinated by Alison Prowse, a wonderful experience.

Sales

fantastic service

Sales

Prompt service and good employees

Sales

Excellent friendly service.

Sales

Nothing was too much troubleThe sales manager listened to our requirements, gave us open and honest options to consider - could not be faulted

Sales

We was kept up to date from the build to delivery and the video sent of the car was a nice touch.

Sales

I was kept informed of the process from the car being ordered through to delivery

Sales

Modern dealership, friendly staff from the mechanic who greeted me on arrival and left his job to hold open the showroom door, through the receptionists to the sales team and dealership management. I felt a valued customer from start to finish.

Sales

I found all the staff involved to be informed and helpful

Sales

If I could score higher I would do as despite the weather across the country during my sale process, our executive ‘Alison Prowse’ in particular worked extra hard in delivering the car on time. She really is a credit to the branch.

Sales

I was kept up to date with all progress, sent lovely video of the car and given as much time as I needed on collection day

Sales

hassle free

Sales

Professional, helpful staff. Courteous. A good experience.

Sales

My car was sourced and secured quickly, I was kept up to date on the process of my order with emails and phone calls and any enquiries I made was never a problem. During handover Ben came in talk through the technology and certainly knew his stuff

Sales

Brilliant. Bowker Preston is friendly, relaxed and very welcoming .Dave Hiney was amazing. He knew how much I wanted my BMW and made everything from start to finish very special for me. Massive thanks Dave.

Sales

The salesman was knowledgeable about the car and excited about the product. He kept me informed about the progress of the build and final delivery date.

Sales

Never before have I picked up a new car with it gleaming in the showroom,just made the whole experience very special.

Sales

Everybody ensured we where looked after and the car arrived on time and in perfect condition

Sales

Generally an overall good experience.

Sales

Constantly kept in touch with progress of car. Friendly service and helpful at all times

Sales

Great service and Staff were friendly and helpful

Sales

Excellent Service and Handover

Sales

Hassle free

Sales

We deLt with Tom Aitkenhead, young but knowledgeable and full of enthusiasm. Answered my daft questions and I think he was ok re my lack of interest in all the technology!!Well done Tom

Sales

I like the overall approach and feel of Bowkers in Preston. Dave Hiney and Megan Sellers were especially helpful, proactive and thorough.

Sales

Excellent in every aspect throughout the entire experience. I would like a special mention to Sue Heaton for the attention and courtesy she extended to my wife and I on all our visits.

Sales

1st class and very helpful sales assisstant