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Score reflects the overall experience. Nothing more Bowker at Preston could have done.
A very professional company
They are very professional are what they do.
Always very professional
Very helpful staff. Kept well informed
They did everything they said they would
Appointment was easy to make with service team, I received several reminders of the appointment and was greeted on arrival professionally by a member of the team. Service took 90 minutes to complete.
Staff are courteous, professional and efficient
The lady I felt with was excellent called me back as promised
Repair is a bodge
There were no negatives from this visit.
I had difficulty parking, however a member of staff immediately offered to park the car for me. Within moments of my booking in I was seen. The car was taken for service and MOT. I was kept informed of progress and the outcome.
Always welcomed at Bowker's and made to feel special. Everything explained fully, a nice courtesy car and my car given back to me washed and vacuumed
Service personnel were all helpfull and nice to deal with
It achieved some of the requirements, but failed on others.
Booking in was fine
Swift clean efficient
Excellent speedy service
No issues with the service provided
Car was not washed
Professional and prompt service. Rapid response to the problem.
Did what they said in the time alloted
Previous vehicle clean, engine bay got ingress of dirt from cleaning vehicle. Had asked if they could clean engine bay after my booked in service. Whilst it was noted when booked in. Sadly it was in the same condition when I collected vehicle.
Worked carried out quickly keeping me informed throughout.
Everyone is so helpful
Great staff friendly and knowledgeable
Been taking my cars to Bowker since 2008 and always had good service
The only issue I have on this visit was on the valet of my vehicle. In the past this has always been exceptional, however on this particular occasion, it wasn't. The steering wheel was sticky; which it wasn't when the car was brought in,
took car in night before...had car all day friday and not one call to me on the friday to update me on what was happening (i had to ring bowker) terrible communication from staff. provided me with courtesy car with no fuel.
No problems what so ever in booking car in for service over the phone, and courtesy car provided at no cost, and service completed as required with no problems.
Courtesy car arranged prior to service i none available on arrival taxi provided but this left me without a car all day. Taxi sent to take me to my car when service completed. Not satisfactory.
Work carried out satis with little delay: however, neither Bowker Preston or Bowker Blackburn seem able to update the service records onboard my car 'right first time'. This is disappointing
Because i have always found them to be customer aware
Service experience was very satisfied but my car was damaged in the car park after service. Unknown driver backed into my car whilst parked awaiting collection. All cars reversed parked which encourages bad drivers to do the same. Very disappointed.
No faults with the Bowker experience at all
Excellent customer service. Very helpful and friendly staff.
Going in for third attempt to cure seat problems.
Lack of ownership throughout
Car was booked in for a general fluids top up and dropped off at approx. 10.15am and I was explicit that the car was required finished by 4.30pm. The car was not ready until 5.15pm which made me late for other appointments.
Took longer than originally suggested it would to complete the required work but the staff are always friendly and the waiting area is comfortable.
on time in full with appropriate telephone call whilst in progress with news and update
Having received a text message to say my vehicle was ready for collection, I was told half an hour after my arrival that my car was not ready due to a software problem. I had to wait 2hrs. I later found that all my telephone contacts were all erased.
It was ok but expense coloured my judgement
Slow 'fast lane' service. Was told 90 mins / ended up being double that.
Service carried out met expectations. Friendly and efficient staff.
Booked us in quickly at a suitable time for us, hire car provided, diagnosed and fixed the issue the same day.
The car is always returned in excellent shape
The car went in to have the Sat Nav fixed and a service. It still wasn't fixed after 3 days and is awaiting a part. The car came home with an oil light alert after the mechanic not putting enough oil in after the change. Error that shouldn't have hap
customer friendly and knowledable
Prompt efficient service Good customer contact
The service was of the usual high standard
Tried to get information about bee car . Didnt seem interested
We are very busy was the excuse to not calling me, in my opinion lack of attention to a customer complaint has made me reconsider replacing my current car with a BMW
Customer service guy David really helpful and did his best to sort thing out
Easy to book appointment and work efficiently completed in given timescale.
Excellent and friendly service, very efficient.
I have received a high level of customer service. However, my wife visited with the car on the last service and due to the misunderstanding of the BMW service package, she paid for the interim service. I realise this is a BMW UK issue.
Michelle Pearsonlee was an excellent Service Advisor. She helped me stay mobile whilst being frustrated by another BMW Centre as they were delaying in authorising works.
Not enough characters too explain the issue. If you want more details, feel free to get in contact with myself.
Having benefitted from bowkers excellent service and customer care for over 12 years I am always happy to rely on their high standards, support and advice when purchasing, servicing and,unfortunately, repairing my vehicles.
Arrived for booked appointment - annual oil change - my request. Was expecting to wait for this service, but had been told on the telephone the car would have to be left (guarantee work). Asked at the time for an auto, offered a manual. Took car away
Normally I have been totally satisfied. The problem this time was at 1pm I received a call to say my car was nearly ready. I returned at 1.30. I then had to wait at least another hour + for my car!
Everything was done com pletely to my satisfaction.
Everything was explained well (even the not so good news!), staff are very polite, professional and courteous.
first class service as always
Had dealings with Bowkers for years. First class company
Extremely satisfied with the service I received from bowker. Would like to thank salesman Richard Claire for this as he made the whole process a breeze.
Quick and efficient service.
Excellent customer care.
Bowker.... a BMW dealer that isn't rude to customers... yes they do exist! They are polite and offer a near Lexus experience.
Pleasure to deal with
Great team and great service.
It was just a service. Pretty expensive for what they did but nothing to complain about.
I had requested some replacement wipers to be fitted during the service when i booked it, but was told when i collected the car they were out of stock, no follow up offered
was left waiting whilst someone did paper work and nobody else in site
Simon Dickason, the sales man was very helpful and kept me up to date throughout the process. All time estimates were met without delay.
I booked my car into there for some work on the 4th of March to have the misfitted rear bumper corrected and my malfunctioning DAB fixed. In the event they fixed none of the issues. However, they did update the software and removed my Apple Carplay
Brilliant service, nice staff and car was very clean afterwards.
The staff were pleasant and efficient. I was kept informed of what was happening throughout. The work carried out on the car was done very well.
Just an MOT but all completed as stated
1 Customer service nit godd
Knowledgable staff able to explain what is required pleasant waiting area car returned clean all in all very satisfying experience
Efficient and pleasant
was promised a full valet inside and out with a special coating being put on windscreen when I paid for the winter check up, not sure if they even touched the inside, not as good as the valet I had done at your Blackpool branch
MoT carried out quickly (I was able to wait) at a very good price ( I had a voucher from an earlier service visit).
There were no problems, and everything went well, without hassle.
Inspection carried out very well for work to be carried out at a later date, had a noise coming from brakes but was told the technician couldn't find a fault. As soon as i tested the car when driving off the fault is still present.
Very quick and no hassle and also cleaned the car.
Great Customer Service and Fantastic to deal with
WINDSCREEN WIPER FLUID NO TOP UP
Seemed a long time waiting. Staff very pleasant though.
Always made to feel like a valued customer.
Garage is very good and helpful, welcoming and good customer service
Attended to my requests - collected the x5
Excellent service throughout. Friendly and knowledgeable staff.
For the above reason
Swift to make arrangements to correct faults on my new vehicle
Not given a high score as felt the tyre insurance wasn't explained fully especially importance with run flat tyres. Had x3 punctures on run flat tyres under 2years!!
Normally I am completely satisfied but this time I should have picked up my car on Friday afternoon. Because a wrong part had been sent I had to pick up Sat
Easy to book, problem identified and book in without any hassle
Purchase of the car was very good, I have not yet taken delivery.
A few minor issues occurred due to a London based BMW dealer letting down the Preston dealership regarding transfer of a BMW X3. These problems were overcome by the dealership and I was kept informed throughout.
Simon Dickason the sales man who sold the car to me is pleasant to deal with sold the last car to me as well, I built the car I wanted with his help if I buy another in the future it will be with him and Bowker at Preston
Tom made the whole process painless.
Personal service level and communication very good
Tom listened to my requirements and delivered on promises
Every aspect from initial interest to delivery and collection was very efficient
Customer communication and management of customer expectations could be improved. Already fed this back to the dealership.
Satisfied all my needs
Excellent service the sales person Sue Heaton was fantastic
Simon Dickason guided us through the process and was receptive in meeting our expectations and needs. Overall very helpful and preparation of the vehicle was excellent
All staff went the extra mile for me. Alison is a credit to the company,her enthusiasm is fantastic.
Helpful after Sales Staff
I was kept up to date via phone & video (via e-mail) on progress of my build to the date & time arranged to picking up.
Because I was looked after so well , particularly by Tom Aitkenhead who sold the benefits of the car to me and also Chris Brown who arranged the Finance. In addition to this, the Genie experience provided by Jack Wilson was fantastic.....
Efficient and knowledgeable staff.
Fantastic! The car is incredible and was presented immaculately...
Bowker BMW, Preston are always a pleasure to do business with.
Tom was very knowledgable about the car I wanted to purchase and took me through everything I wanted and needed to know. He also did a several searches to find a car quickly to meet my current needs, he went above and beyond in my opinion.
as stated previously satisfied with Bowkers service as in the past I experienced Meredes Dealers
The salesman I dealt with was both very enthusiastic with the product and very knowledgeable ,which I have found rare in most car dealerships.
Bowker BMW Preston always delivers a fantastic service can't praise the staff highly enough especially Steph and a huge thank you to Tom Aitkenhead making buying a car so effortless.
Very satisfied with the friendliness and professionalism of the staff. Special thank you to Ben & Chris.
Bowker have excellent customer service- we're always made to feel welcome