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They did exactly what they said they would do and followed it up with regular contact
5 star service received from the whole team
From the day I booked the car into Bowkers Preston, to the time I received the keys back was a smooth, trouble free, pleasant experience. I was made to feel like a valued customer every step of the way.
Could have followed up as promised on parts requested. Would have been a five otherwise.
extremely professional service- staff very knowledgable and friendly
The customer service is always second-to-none. No matter what the issue, Bowker will always try and help (and always succeed). They really value customer retention and you can see that.
Overall the job was to an high standard
Virtually kept to your time slot allocated to my vehicle and standard and clarity of work done was good indeed.
On booking the car in I was told it would be cleaned as a complementary service. The car was not touched.
Very easy to deal with & car collected and delivered on time with no problems at all.
From start to finish a first class service, in collecting our car from home, keeping us fully updated in progress and delivery back to us fully serviced and cleaned from top to bottom!
High quality service, completed to expectations and courtesy car was useful.
Disappointingly after having the car for three days when I picked it up and started the ignition the service overdue indication came on screen from the previous year. the care manager had to get the car reset .
I cannot speak high enough of The Bowker people and their high attention to customer care!
Everything is checked put and results explained
I was attended to quickly and efficiently
Not overly impressed with the valeting. Windscreen was smeared internally and need cleaning at home.Boot had not been cleaned.
A fantastic experience dealing with Bowker BMW, a special mention to Michelle who ensured everything went smoothly.
Again I allowed 90 minutes as promised, leaving the car at 12 noon, returning at 13.30 but the car was not ready until 24.15. In every other way the service experience met my expectations.
Did everything they said they would
Friendly, professional service.
Car was fixed. Paid my warranty excess only. Massively happy about that. Loan car did the job.
Professionally completed as scheduled. Ewan is a credit to you.
Professional , knowledgeable and exceptionally helpful service agent. (Ms Pearson Lee)
Problem was fixed quickly with no waiting time and transport arranged to get me to/from work
All the staff are so pleasant and helpful both in person and on the phone
Problem resolved , kept informed throughout investigation and repair.
I had no problems what so ever. You book your vehicle in and it comes back, so easy.
Great communication, faults fixed.
Very prompt attention and quick and thorough service
Very happy with the service provided
Sorted the problem. Car picked up and dropped off. Simple.
Service advisor did not have my correct email address on record after I provided it over the phone. This resulted in my appointment date and time not being confirmed by email as informed. I rang up the next day to confirm. Staff are friendly though.
Michelle, dealt with me from the beginning to the end of the experience maintaining continuity which was highly appreciated. She kept me fully informed at all stages and was friendly and professional. Well done.
There was confusion over my service pack otherwise would have give 10*
Staff could not do enough, very professional in there job.
I have e-mailed Bowker Preston with my comments on 9 May.
Good service provided
Absolutely clear on what needed to be done
I was kept waiting too long. The car went in at 10.30 for collection around 2pm.it was 4pm before the car was ready. Fortunately I wasn't in a great hurry. Also a significant disciunt was applied aand apologies given for the delay.
Good service during and following the sale
Booked in for Break fliud change and MOT and was under the understanding that break fluid was covered on my SERVISE PACK only to be told that its was chargeable as it was the second break fluid change even though my service pack was still valid.
Work was carried out on my car and completed before the expected time, enabling me to carry on with my plans for the day
Efficient and effective experience, well managed and well presented
Friendly and professional environment.
Not offered the curtesy car ad ruquested asked for auto diesal was given manual
everything went according to the plan
My car was an ex BMW car which had its 1st service at under 10,000 mls & under 6 months old. This caused my '2nd' service (which was to be a 'Major' service costing circa £600) to be required after only 2½ years with less than 16,000 mls on the clock
Again same as first answer.
Because I was quoted different prices via the telephone, internet and in person.
The car was dealt with efficiently and I felt that Eoghan provided time to listen and discuss the 'symptoms' I had identified.
Very flexible and very customer focussed
Car serviced whilst you wait in pleasant and comfortable surroundings drinking good free coffee. After service the car is returned washed and cleaned.
Generally good, though booking in etc can sometimes be difficult (I appreciate that this is because you are busy).
Dealt with quickly & professionally. Made to feel valued
See above. Otherwise service experience was good.
The service was completed to a very high standard
The whole process was efficient and pleasant
They said checked the system to see if car had any updates outstanding and had recorded in service sheets that nothing was outstanding. It was only after I told them when collecting the car that there was something that another dealer had told me
Courtesy given throughout, timely pick up and friendly along with video of car progressing through its service
Courteous and comprehensive
The service we get. We get free coffe and we're always updated.
Ieuan and Michelle are always welcoming and give an efficient service.
As above they have always been great to deal with and very helpful.
Most motor dealers are still stuck in the 1980's (Williams BMW Manchester service Department for instance) or Audi (Bolton.....'if you want a reliable car 'son' buy Japanese'). Bowker are efficient, modern and devoid of the usual macho bravdo
All would appear to be fine
It was excellent.
Everything went smoothly
The appointment was arranged quickly and efficiently. The service took longer than we expected but this was due to a complete update being required.
The work was done quickly.
Best BMW Dealer I have dealt with by far. From the moment you walk in and are met by the reception staff until you meet the service department you are made to feel very special.
Good price on Tyres. Friendly staff updating me on the process and offering options of the jobs carried out on the car.
Polite, courteous and welcoming
I asked for the car back at 3pm, the service advisor wrote 2.30pm on the sheet however I had to chase it at 4pm and got the car back at 4.45pm. As it happens I was able to rearrange my day but had I not been able to, it could have caused an issue.
Excellent service & a taxi into town
Very satisfactory experience.
Very efficient service overall,pleasant and very informative information from the service staff
Wonderful service from Bowker Preston
Again Tom Aitkenhead from Bowker preston did an amazing job keeping us in the link and making sure we was looked after. The only thing I could fault, is last time we bought a BMW from Lloyds we got a bottle of wine and chocolate :)
This has been the best experience we have had when purchasing a vehicle.
Highly satisfied with the overall package.
Alison Prowse was a very pleasant and competent advisor and managed the whole process well
Good communication and flexibility.
As mentioned above the car was purchased through Motability for my son and I and was very daunted about the whole process and if honest a little apprehensive with it being Motability , we were treated amazingly and the showroom and staff are a credit
Ben Cornwall was very approachable and his knowledgeable regarding the BMW products was second to none. I regularly purchase a new car (every eighteen months to two years) and can honestly say Ben was the best salesperson I have ever dealt with.
The dealer new all about the car in detail including the model I was looking at. The reception team, sales team handling of my enquiry, test drive, loan of a car to test, followed by constant contact with updates was very professional.
From start to finish great service 5 star well deserved!
Everything ran as smoothly as we could have hoped, and the sales service was extremely helpful.
The salesman was very good.
Outstanding customer service. My father purchased all of his cars from Bowker BMW and will continue to do the same. A very professional and organised dealership.
Because I cant think how they could have made it any better.
Bowkers were brilliant at sourcing the spec I required, they made the purchase process very easy and pleasant
The patience of the sales executive was second to none and he was attentive to every request
From start to finish the experience has been first class.
My contact Alison at Bowkers BMW Preston was not only friendly and informative, she came across as truly invested in making my experience perfect, I could not of asked for any better. She is a credit to Bowkers and BMW as a whole
From walking into the showrooms for the first time to leaving with my new car I was treated with courtesy and made to feel like I mattered as a customer. Tom was passionate and knowledgeable about the car he was selling and helped make the experience
Centre very professional and staff were great.
Sue couldnt do enough to help. Answered any queries quickly and I was never rushed through the process.
Seeing the car i traded in on a used car lot two days later still with my private plate on it! Not acceptable!